4 results found
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Add Secured Actions to View/Edit Others' Service Requests
As a client admin,
I want to be able to restrict permissions for our Space Planners
So that they will only have access to Service Requests they create, or are otherwise assigned to.Currently, users who have the secured action Service Requests - Access are able to view and edit all SRs, regardless of the creator/assignee.
2 votesThere was insufficient interest for this idea, so we are closing it out.
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Add Summary Field to Service Request Emails
Would be nice to be able to have a parameter added to the emails to include what entered as the summary of the service request so that if you are someone who submits numerous service requests, it's easy to tell which one has been closed.
1 vote -
Have a priority drop down menu with tickets being raised, so attention is given to business critical items when raised.
When we are raising tickets, can we please have a drop down of five point priorities (ie. P5 being 'Planning stage', and where P1 is business critical, and needs to be addressed urgently).
This would allow us to 'triage' our tickets to apply support in the most required areas, and ensure we limit any down time, or issues.
1 vote -
Service Request form 'Required by' date add additional date restriction configuration
Currently it is possible to restrict the 'Required by' date input on a Service Request form so that dates are not allowed under a certain lead time. It would also be helpful to block off requesting dates that the MAC team will not accomodate, such as if they only perform moves on certain days of the week (e.g. Mon/Wed/Fri).
1 voteThere was insufficient interest in this idea over the past several years, so we are closing it out.
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