49 results found
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Vendor Dasboard - Splitting from beverages and food
Food and baverages are not able to split, so it´s a big problem for the kitchen/ service to check if the order is for the kitchen/ service or for both.
Request: Splitting beverages and food on a sub-category.
7 votes -
Rescheduling a meeting with catering leads to the problem, that it´s not adapting the catering for the new meeting time.
For example: If you have booked a meeting from 9-12 AM with catering and then you reschedule it for 8-12, the catering time is not adapting automatically.
If the catering time and the meeting time is the same, it should follow this logic.
7 votes -
Locations admins must be able to update an ongoing meeting
We often have to update meetings with additional catering services that have been ordered whilst the meeting is still in progress. But this is not possible, they also getting an error message and have to wait until the meeting is over and have to inform the kitchen manually!
Feature request: Ability to update ongoing bookings
6 votes -
Vendor dependencies in Vendor item flow
We have the problem, that we have several items where more then one vendor needs to be involved. For example: pretzel, one Service needs to bake the pretzel and the kitchen needs to butter it, but when one of them is accepting the order, the other vendors doesn´t know that they must also do something. We need a flow for the items so that multiple vendors can perform actions against that item in the order.
6 votes -
Vendor Emails
the vendors are getting way to many emails. We figured out, that they are added as default to "Change of Booking" and "Notification of cancellation" what is more likely for the user. So if you don´t know this, our vendors got the vendor email + the user email. This is leading to a big manuel effort to change all email templates
Request: Change the email templates and remove the vendor from the user templates
6 votes -
Better visibility of changes to services
Need more visibility into what was changed for the booking, need to know if more services have been added to the booking, whether the time was changed or just the attendees rather than just that a change has happened.
6 votes -
Block out holiday dates for catering
Want to be able to select certain days or dates where catering cannot be ordered without needing to close the entire location. For example do not want people to be able to order catering during the Christmas holidays when vendors are not working without needing to close the whole location.
6 votes -
Ability to add multiple vendors for one article
Want to have multiple vendors assigned to one article, for example we have multiple vendors working in the same building who can all deliver pretzels or coffee at the same price. vendors will decide between themselves which one will fulfil the order based on their capacity.
2 votes -
Vendor Reports
Vendors need the ability to pull up reports on amended bookings and the list of entities amended.
2 votes -
Vendor team - visibility of changes in bookings
Vendor team requests the need-to-know granular details of the amendments being done on a past/upcoming booking so as to charge back to cost-centers correctly.
2 votes -
Vendor Dashboard report - Widen report to make long catering notes more readable
Vendor Dashboard - Print Friendly Version
Is it possible to enhance the print friendly version within the vendor dashboards, our catering teams have resulted to using this as it has all the information and is somewhat easier to view unless you have a lot of notes than it becomes a not so friendly version.
At the moment when you print the format does not utilize the whole page causing test to become difficult to read.
This would be a quick win for busy Catering and possible AV teams.
2 votes -
Adding new rooms -- to catering item process
Adding New Rooms to catering item:
- Current process is slow because each catering item must be assigned individually.
Suggested improvement:
- Allow adding catering to a specific room, rather than assigning rooms to each catering item.Can this other way round has any workaround where we can add catering items to rooms rather than assigning rooms to each catering item as it consumes longer time.
2 votes -
Order Printing
Our client prints all orders for kitchen operations (hygiene compliance requirements) and cannot determine which orders need reprinting, which will severely disrupt their operations
1 vote -
I would like to request the inclusion of vendor services functionality in the Eptura Outlook Add-in, comparable to what is currently availab
I would like to request the inclusion of vendor services functionality in the Eptura Outlook Add-in, comparable to what is currently available in the web application when submitting a new reservation. Specifically, features such as Attendees, Food Service, and Equipment should be supported within the Outlook Add-in to ensure a consistent and comprehensive booking experience across platforms.
4 votes -
Food Service Cut-off time
The catering cut-off time should be limited to Monday-to-Friday business days only. The current 7-day cut-off is impractical for the business and is creating challenges for reporting and delivering efficient service.
6 votes -
This is to inform you that it is an expected behavior that we do not receive booking confirmation email and booking deletion email when the
I would like to formally request the implementation of email notifications for booking creation, Modification and deletion events performed via the Engage Outlook Add-in. This functionality is currently available and working as expected within the Enterprise platform for managing meetings. However, it is not presently supported in the Outlook Add-in due to the existing system design. Aligning the Outlook Add-in with Enterprise in this regard would enhance consistency and improve user experience.
3 votes -
Services needing finance approval before confirmed
To have a finance workflow implemented in the services section using costcode reference for financial team.
Book room > Add services > Booking confirmed > Service approval sent to finance > Services approved / declined
2 votes -
Allow admins to change the wording of task status in the vendor portal
Allow us to change the task status InProgress, Delivered and Collected to more relevant terms. This allow our reception team (who are also catering) to quickly understand the status of specific rooms from whichever portal they are in as Condeco does not allow the Vendor Portal and the normal page to be signed into at the same time
2 votes -
Catering not appearing on the re-charge reports
If a meeting or catering request was deleted after the cancellation cut off window the items were still displayed on the recharge reports.
Now if a User deletes catering or the whole meeting after the cancellation cut off the recharge is also removed from the reports.
Due to this we could have a delivery of 200 sandwich lunches and no-one to pay for them.
2 votes -
Vendor Portal - Enhancement(s) to the tasks assigned to IT Resources
Can the Cost Centre column width be adjusted to the whole VC ID is visible? At least then they could match up the tasks to the same booking.
Can the list be sorted by the Cost Center column? At least then they could sort the list and bookings with the same VC ID would all be together.3 votes
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