Settings and activity
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73 votes
ashley.nuttall
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95 votes
ashley.nuttall
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12 votes
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29 votes
ashley.nuttall
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40 votes
ashley.nuttall
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8 votes
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9 votes
ashley.nuttall
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5 votes
ashley.nuttall
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9 votes
ashley.nuttall
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22 votes
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ashley.nuttall
commented
Found what I believe is a workflow designed to manage SLA selection when the date/time required was used. "AbBldgOpsHelpDesk-SLAService-determinepriority". Our development team reused this as part of the coding when reinstating these fields for a client.
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ashley.nuttall
commented
I think there was an attempt to match the required date/time to the closest SLA when it was available, currently, we are overwriting the date/time_escalation after the SLA workflows have been run. However, it would be better to have some kind of SLA control, even a setting that controls the display of the fields if the user is allowed to set this information. it is also a good idea to include time before the restriction, again this could be a control feature in SLA's
ashley.nuttall
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6 votes
ashley.nuttall
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12 votes
ashley.nuttall
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8 votes
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34 votes
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13 votes
ashley.nuttall
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13 votes
ashley.nuttall
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5 votes
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65 votes
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35 votes
ashley.nuttall
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If the data is held in the eq standard table and you have assigned the eq_std value to the asset, why are you needing to enter the data into the asset table also? this make no sense when using a relational database. The eq_std data is linked to the asset, repeating the data entry is really bad practice, if you going to re-enter the data why bother with the eq standard in the first place? Unless I'm missing the point.