188 results found

1. stephen.odonnell@anglicare.org.au

   Building Operation Maintenance Console - Actions button field Auto size to the amount of action buttons shown on the users view. Where there is one button shrink field size to suite. This gives more real estate availability. The same for date Work requested column. It needs to be made small by wrapping the header.

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2. Task in Web Central that could bulk upload a schedule maintenance and steps

   Develop a tool or task within Web Central that could bulk upload the PM task and PM schedule. I think it would be helpful than doing it one by one. The user will have an option to bulk upload or record it one by one. The tool will just have two simple steps for example - just upload schedule and task. And then the tool will auto populate the tables necessary for successful WO generation. Maybe a template file would be necessary for task and schedule.

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3. Keep Work Request Status as a Displayed Field Heading in Maintenance Console After Exiting the Screen 

   In Maintenance Console, the Status field heading is not displayed because the default grouping is by Status. If you change the display to group by another field such as Building, then you must manually add the Status field heading under Select Fields to view the status in Maintenance Console. However, once you exit Maintenance Console, the Status field heading is reset to not display by default.  

   It would be nice if the Status field heading remained even after leaving Maintenance Console. 

   Even if you don't change the grouping method, it can be difficult to determine the work request status when you expand the status heading because there can be many requests under a heading and the heading disappears when you scroll down the list (and you may forget what heading you have expanded).

   In Maintenance Console, the Status field heading is not displayed because the default grouping is by Status. If you change the display to group by another field such as Building, then you must manually add the Status field heading under Select Fields to view the status in Maintenance Console. However, once you exit Maintenance Console, the Status field heading is reset to not display by default.  

   It would be nice if the Status field heading remained even after leaving Maintenance Console. 

   Even if you don't change the grouping method, it can be difficult to determine the work request status when… more

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4. Enhanced Scheduling of Craftsperson labour assignments date and time and geolocation

   Background function – When PM are auto generated via Service Level Agreement, the Craftsperson assigned and work requested assigned dates are generated by a calculation from the Date to first do on the PMS table.
   
   The Craftsperson assigned and work requested assigned Time is generated by the Service Window on the SLA and the time is defaulted to the earliest start time on the Service level agreement.

   Problem
   When there are multiple PM activities that are always scheduled on the same day for the same Craftsperson (example 7 small jobs of 50 minutes) when the PM is generated the Work Request and Craftsperson Labour assignments date and time will all be generated to the same date and time because the work request will be based on the earlies time in the Service Level Agreement, for that craftsperson.
   
   There currently needs to be manual intervention by use of the labour scheduler to adjust the start time of the Craftsperson for each work request. This additional administration overhead is time consuming and adds overhead labour cost to the business. In our case we project over 400 to 600 Building will have 12+ visits per year with a small travel window between jobs. This means manual intervention in Circa 5,000 low cost low profit margin PM WR.

   There are also some longer duration WR that are to be scheduled over several days and there are multiple CF assignments for the same CF for the same WR. This is an ancillary issue that could be dealt with

   Solution
   In the PMS table/screen Introduce a “default start time” for the Work Request. This is not a mandatory field. The PM generation logic enhanced to add the following. This will allow the configuration of a repeating schedule in the correct sequence and time.
   If [pms].[defaultstarttime] exists (not null) then update WR and CF time assigned to = [pms.defaultstarttime] Else use SLA Service Window as default

   Practical example of Not Null [pms].[defaultstarttime]
   PM1 - [pms.defaultstarttime] = 0900 (labour effort of 50 Minutes)
   PM2 - [pms.defaultstarttime] = 1000 (labour effort of 50 Minutes)
   PM3 - [pms.defaultstarttime] = 1100 (labour effort of 50 Minutes)
   PM4 - [pms.defaultstarttime] = 11200 (labour effort of 50 Minutes)
   Will result in
   WR1 - WR and CF estimated start time = 0900 and duration finish at 0950
   10 minute trave time absorbed by company overheads
   WR2 - WR and CF estimated start time = 1000 and duration finish at 1050
   10 minute trave time absorbed by company overheads
   WR3 - WR and CF estimated start time = 1100 and duration finish at 1150
   10 minute trave time absorbed by company overheads
   WR4 - WR and CF estimated start time = 1200 and duration finish at 1250

   The result is ha the CF assignment times are pre scheduled (and of course can be moved by the labour scheduler)

   This scenario is relevant to multi trades where one must precede the other (lets say a maintenance WR followed by an cleaning WR by another trade of CF)
   The Mobile application need to include an “Order by/Sort by” CF assignment time to allow CF to see his day in order of their routine assignments – the current application does not allow this functionality.

   As for the ancillary issue of scheduled over multiple days
   Introduce In the PMS table/screen Introduce a “spread CF assignment over Multiple days” for the Work Request. This functionality will add multiple CF assignments for the same WR over several days an proportionally divide the Trade or SLA effort into those days
   Example
   spread CF assignment over Multiple days = yes (PMS layout)
   Day 1 [Yes] % [20]
   Day 2 [Yes] % [10]
   Day 3 [Yes] % [10]
   Day 4 [Yes] % [null]
   Day 5 [Yes] % [10]
   Day 6 [Yes] % [15]
   Day 7 [Yes] % [35]

   This will result in six CF assignments (note do not send emails to the CF six times if notification are on)

   Geolocation of PMS.
   Introduce a lat and long field that will populate the WR Location
   Allow access to direction finder to show CF where to go
   WR Geolocate Logic = Use Building or Equipment Geo data by default [Yes/No]
   Or option to Geolocate PMS on Map the same as the current building Geolocate.
   Add option to mobile app work request to “Update PMS and or Asset Location from your current location this would then use location tracking turned on, or a photo to get coordinates. I do not think it would be wise to update the building geo location data

   Regards
   Stephen O'Donnell Sydney Australia

   Background function – When PM are auto generated via Service Level Agreement, the Craftsperson assigned and work requested assigned dates are generated by a calculation from the Date to first do on the PMS table.
   
   The Craftsperson assigned and work requested assigned Time is generated by the Service Window on the SLA and the time is defaulted to the earliest start time on the Service level agreement.

   Problem
   When there are multiple PM activities that are always scheduled on the same day for the same Craftsperson (example 7 small jobs of 50 minutes) when the PM is generated the Work… more

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5. Service Level Agreement Mandatory Field Selection

   Problem:
   When additional steps such as "Approve", "Estimate" or "Schedule" are added to a Service Level Agreement. you only need to click on the "Estimate" button to move to the next step and so on. This means you can simply move through the step with no addition of a "Trade" for example. The resulting WR will have no trade which has ongoing problems with the visibility of WR to users.

   Solution:
   The SLA should have the additional functionality to make certain fields in that step Mandatory before you can finalise the step. You should be given the ability to click/select those fields, when creating/editing and SLA, that you wish to be Mandatory.

   Example:
   If you do not select at "Trade" at the "Estimation" step. and you click on "Complete Estimate" a dialog box comes up to tell you what mandatory fields are required to be completed before you can advance to the next step.

   Problem:
   When additional steps such as "Approve", "Estimate" or "Schedule" are added to a Service Level Agreement. you only need to click on the "Estimate" button to move to the next step and so on. This means you can simply move through the step with no addition of a "Trade" for example. The resulting WR will have no trade which has ongoing problems with the visibility of WR to users.

   Solution:
   The SLA should have the additional functionality to make certain fields in that step Mandatory before you can finalise the step. You should be given the ability to click/select… more

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6. Do not display certain Step Log Steps

   Version 26.3 => maintenance console => Additional Documents and activity

   Do not display Step Log Steps that are not relevant.

   When a WR is are requested stage there are multiple people that are able to take action, such as issuing the WR. when the action is completed, all of the other "possible people" remain visible. This clutters up the users view of the actions taken on that WR. By removing these records for this you will see a more succinct view. In some cases we have 20 people on this list and we are only interested in the person who has taken the action.

   I would go further and argue that these log entries should be removed on archive of the wr to HWR table. again removing clutter. This should be a parametrised option to remove or not on archive.

   There should also be an option to permanently set display order in ascending or descending date order.

   Version 26.3 => maintenance console => Additional Documents and activity

   Do not display Step Log Steps that are not relevant.

   When a WR is are requested stage there are multiple people that are able to take action, such as issuing the WR. when the action is completed, all of the other "possible people" remain visible. This clutters up the users view of the actions taken on that WR. By removing these records for this you will see a more succinct view. In some cases we have 20 people on this list and we are only interested in the person who… more

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7. AI: Work Requests Summary

   Work requests may have long descriptions, attached documents, comments, checklists and a lot of additional information that may be useful.
   Allow Maintenance Managers and Technicians to view a summary of the work request. This could be achieved using AI.

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8. Add Attributs to Tools

   As maintenance manager
   I would like to add a Attributs to a Tools and see these informations on OnSite application.

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