130 results found
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Profile Photo
Users are asking if there's a feature to allow them to upload their photo to their profile. This is helpful for users who are retuning and have never seen their team mates in real life.
5 votesGeneral Availability (GA) ·
AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage to display profile pictures of users.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Other_Engage_Configuration/001Add_Photography_for_Employees_and_Spaces or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Korean - Standard (ko)
Provide Engage in Korean - Standard (ko)
3 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Engage is now supported in Korean, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Follow-up check-in email to prompt users to check-in
Ability to send a follow-up email to prompt users to check-in to their desk reservation
4 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage to send users confirmation emails when they make a booking, send notifications on the day of their booking via email or app notification or automatically cancel a booking if not checked in.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Desk_Reservations
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Reserve a "desk" functionality should include Offices & all workpoints
Enclosed Offices (polygon spaces) are treated like Meeting Rooms instead of Desk reservations in Engage. When booking an office we cannot default to an all day reservation. All workpoints should follow the same rules for 'Desk Reservations'.
25 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage allows non desk spaces to be booked with similar rules and permissions to desk spaces.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Set_up_Desk_Reservation_Permissions/012Update_Reservation_Permission_for_a_Space or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Japanese - Standard (ja)
Provide Engage in Japanese - Standard (ja)
2 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Engage is now supported in Japanese, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Hebrew - Standard (he)
Provide Engage in Hebrew - Standard (he)
2 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Engage is now supported in Hebrew, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Serraview Engage.
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Chinese - Simplified (zh)
Provide Engage in Chinese - Simplified / Mandarin (zh)
2 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Engage is now supported in Simplified Chinese, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Serraview Engage.
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Spanish - Standard (es)
Provide Engage in Spanish - Standard (es)
2 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Engage is now supported in Spanish/Español, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Booking Available or Blocked based on time/day
Block out days/date range – Ability for administrators to manage availability at scale by country, region, market, building and floor. E.g. Weekends, Public Holidays, Christmas Closedown, Special Event, Division Day, Building Maintenance or Outage
Examples:
- Set reoccurring, no bookings on Mondays and Fridays
- No bookings on Dec 25th
- No bookings after 12pm
- No bookings before 8am75 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been released to Engage, Booking Window. Admins will be able to set Engage to only allow bookings to occur during a business-defined booking window. This also allows you to prevent bookings outside those ours, For example at midnight or on a weekend.
You can configure Booking Window rules globally or have unique booking window rules per site or per floor.
Read more about Booking Window on the Serraview Knowledge Centre. Contact Eptura Support or your CSM if you have any further questions on Engage Booking Window.
A future enhancement will allow the admins to define set dates where bookings will not be allowed, such as public holidays or company holidays.
Booking Window complements the existing Limit Booking by Date options, if you need to restrict bookings on a floor from or until a set date.
Thank you for helping improve Serraview and Engage. Please submit,…
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Daily 'Which Desk Have I Booked' push notification
Send a push notification on the day of booking (at a nominated local time) to inform the user which desk they have booked for the day.
2 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage to send users confirmation emails when they make a booking, send notifications on the day of their booking via email or app notification or automatically cancel a booking if not checked in.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Desk_Reservations
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas! -
Improve visibility of desk pin on a bigger floor
User searches for a desk on Engage Web/App.
The desk gets highlighted with the pin but somewhat difficult to distinguish as the desk dot is almost the colour of the other desks
Can the highlighted desk dot be in a dark shade to other dots? or contain an animation as the Book Safe animation?4 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage to improve visibility of the selector pin. This enhancement is in line with our commitment to digital accessibility, read about it at https://support.iofficecorp.com/Serraview/Workplace_Management/About_Serraview/Product_Support/000Our_Commitment_to_Digital_Accessibility or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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French - Canadian (fr-ca)
Provide Engage in French - Canadian (fr-ca)
1 voteEngage in French - Canadian (fr-ca) is now available.
For more information on multilingual support, please visit help.serraview.com/display/ENEG/Configure+M.. ( help.serraview.com/display/ENEG/Configure+M.. )
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Searching for coworker - Opt out of Search
Is there a way for individual users in Engage to be able to turn off their visibility (for workstation booked location) for privacy reasons or to only be able to search for your team instead of the entire company. This is a Security/Privacy concern for many employees.
9 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage to allow users to opt-out of searches. Please note that this may impact some functions within Engage that rely on being able to search for other users.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Employee_Privacyfor more details
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas! -
Engage Concierge Menu - Regional Content
For the Engage booking app, it would be excellent if the concierge menu was geographical so that we can develop and display content applicable to a city or country. We can create URL's within our intranet to do this but would be excellent if there was a smart feature to enable automatic regional content
9 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage to customise the concierge menu for different countries, regions, states, cities and offices.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_the_Regional_Concierge_Menu or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Group / Team Bookings
Engage users with the proper permissions should be allowed to book seats in a block. For example, a Team lead should be able to reserve a block of 5 adjacent seats, and then assign those seats to the different users that report to the team lead in the org hierarchy. Once booked, the system should send each affected user a notification detailing the time and place they've been booked.
40 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage to allow bookings for some or all of teams and custom groups via the Teams and Favorites feature.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Mobile/Using_Engage_Mobile/Team_Reservations_Mobile for more details or contact your Customer Success Manager.
Help us make Serraview better, please keep adding ideas and vote on your favorites! -
Region level settings for smart social distancing features
The Feb 2021 smart social distancing tools (Book Safe, staggered entry and capacity limits) are ingenious ways to dynamically and automatically manage capacity and distancing.
However, there is a limitation for portfolios spanning different states/countries/regions - there may be different settings required for different local regulations.
Requesting that these new features are optimised to be assignable at a building or region level.
7 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Engage supports automatic safe distance and covid limit booking rules per site.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_COVID_Compliance/002Set_up_Book_Safe_and_Distance or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Desk Attributes
It would be useful to be able to view and search for desk attributes whilst making a reservation. This would be useful for users that have specific requirements and want to identify specific desks for requirements such as ergonomics or dual monitors.
15 votesHi Everyone
The ability to configure space types, desks and meeting spaces, with equipment and to enable searching within Engage is now available.
Please visit the Set up the Space Type and Equipment Filters page for more information on how to configure.
As some users would like to see the selected filters applied to the active floor plan, please add your votes to the Apply attribute filters to floorplan idea.
Please keep voting on the ideas you'd like to see us working on next.
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Engage - book a pod of desks
Ability to book a whole pod of desks in one booking as opposed to individually booking the desks
4 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage to allow bookings for a number of desks simultaneously via the Teams and Favorites feature.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Mobile/Using_Engage_Mobile/Team_Reservations_Mobile or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Serraview Engage.
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Ability to 'Check Out' from a reservation before the end time
If users leave a workspace before the reservation end time (particularly for 'All Day' bookings), would like the ability to 'Check Out'. This would allow staff to clean or just measure utilization more accurately.
I understand that the 'Delete' option will basically do what I'm asking but the terminology is not intuitive. I suggest adding a 'Check Out' button that will do the same thing as 'Delete' does today if a reservation is already underway. If the reservation is in the future, this option is inactive. Likewise, if a reservation is underway, I would suggest the 'Delete' button is inactive.
14 votesWe have added this to Engage due to your feedback. Thank you for the suggestion.
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Ability to make bookings at a site that is not your assigned location
- As a user I need to be able to book desks at my home office location, as well as multiple regional office sites, where I perform specialist activities.
- As an administrator, I need to be able to assign staff 'desk booking rights' to a site that is not their home office site.
SERRAVIEW - SET UP INFORMATION
Most of our large office hubs desks are open to everyone to book desks.
Some of our desks at small regional locations (under 20 desks), are restricted to only people assigned to that building or floor.Our business have 'roaming specialists', eg IT…
12 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage which gives further flexibility on how spaces at different sites can be booked and which spaces staff can book outside their allocated building.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Set_up_Desk_Reservation_Permissions or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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