130 results found
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Meeting Spaces - Remove 'Reservation Assist' if Room Reservations is not enabled
Users that do not have room reservations enabled do not require the reservation assist feature in the spaces list.
This can cause confusion with end users thinking that rooms can be reserved because there is a reservation assistant.
3 votesEngage has been updated to remove the Reservation Assist for rooms, spaces and desks if the Engage user doesn't have permission to book the space.
Please contact Serraview support or your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Engage. Please help us improve Serraview and Engage by voting on your favorite ideas!
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Recurring Bookings
Client would like to allow their end users to book recurring bookings in response to Covid-19. An individual may only come in on Tuesday, Thursday based on their team's scheduled time in the office.
3 votes -
Hoteling Data on a Floorplan
Client would like to see hotel desks with reservations or hotel desks that had been checked out for the day on a floorplan view.
3 votesSerraview Insights offers a number of reports and dashboards which provide details on booking activity utilisation from Engage booking data and other activity sources, including check in history via floor plan view.
Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Bookings_and_Reservations_Folder or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Temporarily limit desk booking to "all-day" only
In support of RTW, temporarily limit desk booking to "all-day" only, rather than specific time. This avoids different people at same desk on a given day, with no cleaning between bookings, if we only do night-time cleaning of booked/used desks as reported.
3 votesEngage now defaults to having all day reservations for desks. Spaces remain unchanged.
In a future release, Administrators will be able to toggle between all day reservations or hourly.
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Upload Photos for Engage
Photos in Engage look great. Can I have a way for my Space Planners to update those photos through the backend?
3 votesHappy to announce that Space Planners can now assign or upload photos for rooms or desks through the attributes tab in VBS.
Relevant documentation can be found on our help site.
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3 votes
An enhancement has been delivered to Engage to display profile pictures of users.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Other_Engage_Configuration/001Add_Photography_for_Employees_and_Spaces or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas! -
Allow the acknowledgement language to be specific at the building level (not a global acknowledgement)
Right now, the acknowledgement language is only set at a global level, meaning all buildings have the same acknowledgement language when a booking is made.
There is a need for the acknowledgement language to be custom at the building level.
2 votesAn enhancement has been delivered to Engage to customise the concierge menu for different countries, regions, states, cities and offices.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_the_Regional_Concierge_Menu or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Provide secondary/simplified floor plan for use in Engage
If possible, can a secondary background file be generated for use in the Engage app/tool that would provide a simplified view of items. This would allow for a less cluttered look in the app/tool to make it easier for the Engage user to navigate.
This would allow the local team maintaining the Serraview system to keep the detailed plans for their purposes, yet allow for the simplified Engage view.
Not sure what the best way to implement this would/should be. Specific layer names, or text in the layer name in the CAD file to not generate for the Engage version…
2 votesEngage offers two formats of floorplan which may be selected to display to your Engage users.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Floors%2C_Space_Types%2C_and_Floorplans/002Set_up_to_use_the_Architectural_Floorplans_or_Stylized_Floorplans or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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User Guide
Could you please create a simple user guide that our employees can use to locate colleagues and reserve desks, etc. in the web version? The help page online has too many details that are more relevant to power users, and I am looking for something "dumbed down" oriented toward regular company users. Thank you!
2 votesOur help site has a number of videos, guides and tips on how to use Engage. Please refer to the help site at https://support.iofficecorp.com/Serraview/Engage for details on how to use Engage mobile and web.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Japanese - Standard (ja)
Provide Engage in Japanese - Standard (ja)
2 votesEngage is now supported in Japanese, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Hebrew - Standard (he)
Provide Engage in Hebrew - Standard (he)
2 votesEngage is now supported in Hebrew, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Serraview Engage.
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Chinese - Simplified (zh)
Provide Engage in Chinese - Simplified / Mandarin (zh)
2 votesEngage is now supported in Simplified Chinese, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Serraview Engage.
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Spanish - Standard (es)
Provide Engage in Spanish - Standard (es)
2 votesEngage is now supported in Spanish/Español, along with a number of other languages.
This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Daily 'Which Desk Have I Booked' push notification
Send a push notification on the day of booking (at a nominated local time) to inform the user which desk they have booked for the day.
2 votesAn enhancement has been delivered to Engage to send users confirmation emails when they make a booking, send notifications on the day of their booking via email or app notification or automatically cancel a booking if not checked in.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Desk_Reservations
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas! -
Engage Pop-up Notice
It would be excellent if there was a pop-up feature where you can display a mandatory message before users could reserve desks or do anything else i.e. It would display if you are exhibiting any signs of COVID, please do not book or, there are site awareness considerations before visiting or even site closure or app updates
2 votesAn enhancement has been delivered to Engage to customise an acknowledgement message when a user loads Engage.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Branding/003Set_up_Acknowledgement_Message or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Bulk Update Person Records with MS Teams Chat Details
As an Engage and Serraview Administrator,
I would like to be able to import or bulk update an employee's record in the People Directory with MS Teams Chat information
So that I can update these details for all employees quickly, rather than one by one.https://help.serraview.com/display/ENEG/Set+up+the+Chat+Integration
2 votesAn enhancement has been delivered to Engage to connect to your Microsoft Teams, which will provide profile pictures and a quick link to connect via Teams.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Other_Engage_Configuration/002Set_up_the_Chat_Integration or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Bookings over multiple floors
I have a client with large teams in neighborhoods which spread over multiple floors - extended neighbourhood. They would like these teams to be able to book desks within the entire neighborhood but are limited to where the people are allocated in VBS. Client would like a more dynamic way to book and manage core vbs data for flexible teams with large neighborhoods which span more than one floor.
2 votesAn enhancement has been delivered to Engage which gives further flexibility on how spaces can be booked and which spaces staff can book across multiple floors and buildings.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Set_up_Desk_Reservation_Permissions or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Change or Customize Accent Color
As an Engage user/administrator,
I would like the ability to change the accent color
so that people with colorblindness will be able to use the app.It seems currently the accent for changes from a dark color to a lighter color (example: dark blue to light blue). This seems to be harsh on the eye as some people in our company can not distinguish certain colors due to being color blind.
2 votesWe have added a pin to selected desks or spaces. This will be released to the app store today or tomorrow pending the review process.
We will be looking at other enhancements such as colors, contrast and shapes in the future to further enhance this area.
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Search people to view their booked desks in Engage
I would like to be able to search for people and view which desks they have booked so I can book desk near them.
I want to be able to view bookings and not just check-ins.2 votesIn tomorrows release, we are including a new feature called timelines.
At a given point in time, a user to easy:
– See availability statuses on the floorplan
- Search for where someone has reserved a desk
- Search for available desk or spaces and reserve them -
Seat Selected graphic
When you select a desk, it's highlighted in a darker blue, but the difference is not obvious/clear. It feels like an eye function test. The problem is particularly bad once you've selected a person and the map is shaded- see enclosed map [the issue is worse on an iphone that it is below]
2 votesWe have added a pin to selected desks or spaces. This will be released to the app store today or tomorrow.
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