33 results found
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Two levels of admin
Enable two levels of admin, local admin and global admin. Much like Condeco Enterprise, so local admins can make changes to the top portion of the left column in the portal, but not the Settings portion (Calendar Settings, Screen Settings, Sccreen Theme & User Access)
4 votes -
Help button on the Dashboard that links you to support and manuals
Help button on the Dashboard that links you to support and manuals
1 voteThis is now available in New SSP
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In the device settings, show connected calendar information
Under device settings, it would be nice to see some identifying information about the calendar it is connected to. For example, for G Suite integrations, the resource email ID and auto-generated resource name would be helpful to see.
2 votesThis is now available in SSP
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Pick the specific options that users need to authenticate to
In the 'Users Need To Authenticate To' section of the screen settings, at the moment you are unable to select Start, End, Extend or Delete without first selecting Book. Would it be possible for example to require users to authenticate to Delete a meeting but could still Book without authenticating?
2 votesAuthentication Settings update – Condeco Cloud Connector authentication settings are now un-linked allowing administrators more flexibility in setup.
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Scheduled Automatic Reboot of Screens
Currently, we have someone who will reboot all of our room screens about once a week, as they often have issues after a period of time.
If it were possible to force a reboot at a scheduled time (from the admin console), it would aim to resolve a few issues we are having:
• Software updates do not begin by themselves (only begin after a reboot)
• Stale/stuck meetings can refresh in the evening when not in use
• Flush the memory (perhaps this is why the screens are freezing in the first place)32 votes -
Dashboard that confirms that screens are still operational
It would be useful to have a dashboard that confirms that Condeco is still operational.
We have had a number of outages so it would be great to have a dashboard and alert for when it has gone down.
It would also be good if meeting room tablets could also be monitored so any outages can be addressed
3 votesDevice Health Dashboard: Enhanced device health dashboard is now available to make devices more supportable. Detailed information of each device is now available along with new attributes that can help admins to check screens health themselves.
1.Dashboard change for v2 room screens and v3 desk screen- Current dashboard has two columns for both v2 room screens and v3 desk screens.
Heartbeat updates: shows a list of devices that Condeco hasn’t received a message from for 60 minutes or more.
Application Version updates: shows a list of devices running older application version. -
Add 'Restart' to the admin menu
It is only possible to restart a screen by disconnecting PoE/power cable - and this is particularly difficult when a screen is secured to the wall mount. It would be extremely helpful to be able to restart a screen from the administration menu.
3 votesThis is available
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Notified by email if a screen is not responding
It should be possible to be notified by email if a screen is not responding : when a screen do not contact the Condeco Application after x minutes, we would like to receive an email from Condeco to be notified.
10 votesOur new Android-based screens use our new Connect Screen Manager which has the following features
- Health monitor so you can receive alerts if a screen is not responding
- Ability to reboot a screen remotelyPlease contact your Client Success Manager who will be happy to assist you in upgrading.
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Remote Access to Condeco Screens
Enable remote access for configuration/troubleshooting of Condeco screens. Either with OS functionality (p.e. mstsc) or application functionality (Condeco Screen Admin).
Preferred topics regarding config/troubleshooting are
- Change of Network Configuration
- Change of Config File or Config File Settings
- Installation of certificates12 votesOur new Android-based screens use our new Connect Screen Manager which has the following features
- Health monitor so you can receive alerts if a screen is not responding
- Ability to reboot a screen remotelyPlease contact your Client Success Manager who will be happy to assist you in upgrading.
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The Connect V2 screen doesn't have any provision to enter network proxy
The Connect V2 screen doesn't have any provision to enter network proxy.
There are options to configure it over DHCP, static IP and WiFi but client's that are using Proxy for their network are not able to consider Connect V2 for their environment.5 votes -
On the Condeco V2 Room Screen should have a delete booking button to delete the future bookings
On the Condeco V2 Room Screen should have a delete booking button to delete the future bookings.
To delete the future booking user currently needs to do it from the Portal, Add-In or Mobile.12 votesThis feature is already available as part of our new Android-based screen software for V2 screens working with the Connect Screen Manager.
It won’t be available of any Windows CE based screens.
Please contact you Customer Success Manager to discuss options on how to upgrade.
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Mac Address code
Please can you create a code on the desk readers to display the Mac Addresses? If I have a number of desk readers not working - support always asks for MAC addresses, and I absolutely detest take the screens apart for the address.
7 votesWe’ve recently introduced a special admin PIN which can be entered onto the screen to show details such as its MAC address, ResourceID and version information. Simply enter the PIN “A40E11” on the device.
You’ll need to be on firmware version 1.1.4 so please contact Condeco Support if you need assistance updating your screens.
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Have the panels auto-reboot if they do not detect network connectivity.
When we have a power failure, the brief 1 second before the generator kicks in brings all devices down. The panels are POE, so when our network switches are back in a second, the panels are immediately restarted. However, without the full network restarted to configure ports for internet, the devices are not able to detect internet and thus they are left with 'Contact your system administrator'. This requires us to manually reboot each device via local hands which is both tedious and untimely where staff are expecting rooms to be reserved for their early meetings.
We'd like a way…
14 votesThis is available from 8.3.4
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