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Eptura Engage

Eptura Engage


Welcome to Eptura Engage's feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Eptura Engage

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35 results found

  1. Customers would like the ability to retrieve the list of users that are assigned as members of a user group in the SCIM API.

    15 votes

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  2. The Microsoft Teams integration is awesome but there is no support for Brazilian Portuguese or Spanish Languages

    14 votes

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  3. Customers would like the ability to set default location values for users in the SCIM API. This would include not just the country and location, but also the floor and group. This would be on parity with the user important process for provisioning users in the application.

    13 votes

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  4. While you can use the POST Desk API endpoint to create and modify desks, you are unable to verify the information that currently exists on a desk. It will help customers keep the desks updated with the right values if they can retrieve the current desk information. Information customers are looking for are:
    - External ID
    - Resource Group
    - Assigned User
    - Any other data element provided in the POST request

    13 votes

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  5. To support and automate the office reorganization process we urgently need the technical possibility to delete a desk by integration.
    Thanks

    13 votes

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  6. Further API interfaces are desired:
    Create - VendorUpdateVendorItemV1 (I need a way to manipulate individual orders.) At least if we want to create a user interface that goes beyond the Condeco Vendor surface.
    Create - BookingsGetMeetingV1 (For the billing, I need a way to read the attendee's name from a meeting. Either VendorGetVendorItem1V1 is adjusted or I just need a new API call with which I can call up the meetings in detail)

    12 votes

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  7. For now, it is forbidden to change Resource Group for the existed desk by setting a new externalGroupId in DesksPostDesksV1.

    As a golden source, we use another corporate office management system, so any scenario of workspace reorganization cannot be implemented and requires a manual double entry.

    It would be really appreciated to have a possibility of full integration with Condeco system.

    Thank you

    11 votes

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  8. SCIM API needs to fully sync Azure users including changes to email address and username.

    11 votes

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  9. We use the HR Feed to set permissions in Condeco via Active Directory but would still like to be able to manually set permissions for users beyond that.

    Currently, when a user has a manual permission set in Condeco, if a change occurs in Active Directory permissions are re-synced at the next run of HR Feed. This removes the manual permission set in Condeco.

    We would like the HR Feed to ignore permissions for users that have manual been set as "manual"

    11 votes

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  10. We would like the HR feed to create new user accounts when only there is a new username (CommonID). Currently the HR feed creates new user account when there is a combination of new username and ADGUID. The current system by design is flawed as we have cases where people will be rehired and will have a new ADGUID but the same username (CommonID) hence creating duplicate user accounts. When a user has duplicate user accounts they will get errors and will not be able to complete bookings in the application. We currently have a non-ending effort to constantly clean-up…

    10 votes

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  11. We need to be able to customise the details presented in the 'Add services to your booking' email.
    We need to decide what services should be shown and/or the pricing associated with the items.
    We also want the option to disable this email for some groups of rooms.

    8 votes

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  12. Currently, it is not possible to provide admin roles to users via external API (SCIM).

    Idea is to manage these over Azure/AD groups in the same way like group mapping for restricted ressources.

    8 votes

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  13. Allow adding guest in Teams Add-in Bookings. I suggest adding a feature to the Teams ADDIN that would allow users to invite guests when making room reservations. This would be a convenient addition that would enhance the functionality of the ADDIN and make it easier for users to collaborate with individuals outside of their organization.

    7 votes

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  14. Integration to report and raise incidents in service management software, to allow the reporting of screen connection issues to service now. The connect portal offers useful information but, many organizations do not have the capacity for staff to be checking for new reports in connecting manually. The overnight reports are useful however by the time business hours begin the issues the reports are already 5-6 hours out of date. Having an automated incident process assigned to the support team in real-time takes away the need for checking the portal throughout the day or relying on customers to call the helpdesk…

    7 votes

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  15. Skill for Amazon Alexa to make in-room bookings and start/end/extend meetings.

    7 votes

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  16. Using the azure data tables, it's 24 hours behind. Can we look to change it to real time.

    6 votes

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  17. Condeco Cloud collects various logs in relation to interactions the platform has undertaken with other systems and users. For example, who undertook what actions in the tool, who signed in and when, synchronisation to Exchange mailboxes, who requested meetings, who was invited, dates and times, SSO integrations and Office365 integrations, creation/deletion/configuration changes of meeting rooms, desks, user accounts etc.

    Most of these logs are not accessible to the end customers Security Information and Event Management (SIEM) toolsets (i.e. Splunk), and are stored alongside other Condeco customers log data. Because of this it is problematic for Condeco to extract data in…

    6 votes

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  18. It would be good to have a connection between the Welcome Screen at the FrontDesk and Condeco to show the guests who is coming this day.
    Also information about the (place, time, date,..) can be shown there.

    6 votes

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  19. The Visitor API has been designed to support UnKnown = 0, InternalVisitor = 1, ExternalVisitor = 2 and no other values. Suggest to enhance this feature as it does not make sense to have only 2 values accepted.

    5 votes

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  20. I would like to have the ability to customize the body and subject of the emails that go out when an action is performed in Smart Calendar. Furthermore, within these customizations I would like to be able to change the format of the date populated to be in US format depending on location.

    5 votes

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