Improve QR Code Desk-Booking Error Messages and Booking Logic
Currently, the system displays a generic error message when a user scans a QR code to book a workspace but already has an active booking. This creates confusion and leads to unnecessary support tickets, as the message looks like a technical fault and provides no clear guidance.
Current Situation:
User scans a QR code to book a workspace.
If an active booking already exists, a generic error message appears without explanation or options.
Problem:
Users do not understand why the booking fails.
No clear instructions or alternatives are provided → frustration and increased support workload.
Proposed Enhancement:
Preferred Solution:
Display a message with actionable options:
“You already have an active booking. Would you like to cancel your existing booking and proceed with this one?”
→ Include buttons: Cancel Existing & Book New or Keep Current Booking.
Minimum Improvement:
Display a clear message:
“You have an active booking. Please cancel it before booking a new one.”
Expected Benefits:
Improved user experience and transparency.
Reduced support tickets caused by unclear error messages.
Aligns with best practices for intuitive booking workflows, especially for global QR code rollout.
Dennis Kemnade
shared this idea
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