Provide Optional Device-Level Details in Device Health Email Notifications
Allow Device Health email notifications to optionally include affected device information directly within the alert email.
Problem Statement
Current Device Health notifications provide a summary count of devices that have not reported a heartbeat.
While detailed information is available within Device Hub, administrators must first log into the platform to identify the specific devices requiring attention.
For organizations operating across multiple sites, regions or support teams, this creates an additional investigation step before troubleshooting can begin.
Proposed Enhancement
Add an optional notification mode that includes affected device information directly within the email.
Possible fields:
- Country
- Site
- Building
- Floor
- Room name
- Device name
- Last heartbeat timestamp
Configuration Options
Administrators could select:
- Summary Notification (current behaviour)
- Detailed Notification (enhanced behaviour)
Business Value
- Faster issue identification
- Reduced investigation time
- Improved operational responsiveness
- Improved support-team productivity
- Better support for distributed administration models
Benefit Summary
Support teams can begin troubleshooting immediately without having to first access Device Hub to identify affected devices.
Admindamien.marquant@eptura.com
(Customer Success Manager, Eptura)
shared this idea
-
Stephane Lamarchand
commented
Hi Damien, idea strongly supported!
Device Health notifications should be actionable without requiring an additional investigation step.
Today, an email may indicate that several devices have stopped sending heartbeats, but support teams still need to access Device Hub to determine which rooms or devices are affected.
Including optional device information such as Site, Room Name, Device Name and Last Heartbeat would:
- Accelerate troubleshooting
- Reduce support workload
- Improve operational responsiveness
- Support global and distributed support teams
- Increase the practical value of Device Health notificationsThis enhancement would also significantly expand the usefulness and distribution of Device Health notifications. Because the email would become self-contained and actionable, it could be safely shared with local support teams and operational stakeholders who do not have access to Device Hub, improving collaboration and accelerating issue resolution.
For organizations managing large international deployments, actionable alerts are significantly more valuable than simple summary counts. The best monitoring alert is one that allows a support engineer to understand the issue and initiate a corrective action without needing to access another system.