Organizations require a consolidated view of Key Worker role assignments across their entire workplace portfolio.

Currently, locating Key Workers requires navigating individual floorplans, making it difficult to quickly identify responsible personnel across multiple buildings and floors.

Requested Enhancement
Provide an API endpoint that exposes Key Worker role assignments from Eptura Engage, enabling integration with internal workplace and facilities management tools.

Desired Data Elements
- User Name
- Email Address
- Key Worker Role Type
- Building
- Floor
- Workspace / Location
- Presence/Availability Status (where available)

Business Value
- Single view of all Key Workers across buildings and floors.
- Faster identification of responsible personnel for operational issues, incidents, or workplace requests.
- Eliminates manual floor-by-floor searches within Engage.
- Supports integration with internal business systems and operational workflows.

Problem Statement
Key Worker information is currently only accessible through individual floorplans. Organizations need the ability to retrieve and aggregate this data via API to create a centralized operational view covering their entire workplace estate.

Expected Outcome
An API that enables real-time retrieval of Key Worker assignments, allowing customers to build custom dashboards, reporting, and operational workflows without relying on manual floorplan navigation.