38 results found
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Scheduled Automatic Reboot of Screens
Currently, we have someone who will reboot all of our room screens about once a week, as they often have issues after a period of time.
If it were possible to force a reboot at a scheduled time (from the admin console), it would aim to resolve a few issues we are having:
• Software updates do not begin by themselves (only begin after a reboot)
• Stale/stuck meetings can refresh in the evening when not in use
• Flush the memory (perhaps this is why the screens are freezing in the first place)32 votes -
View all screen's MAC address from admin portal and also search for a specific MAC address
We would like to be able to view all the screens’s MAC address from the admin portal and also search for a specific MAC address.
Also, can you display the MAC address of a screen through the setup interface. Only the IP address is shown.
It will ease the troubleshooting.Without this information, we need to remove the screen from the wall or retrieve from our purchase record the MAC address from the serial number
17 votesThis is now available
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Provide the IP address of each panel on the same page in the portal as the MAC address
Can you please provide the IP address of each panel on the same page in the portal as the MAC address? This information would assist troubleshooting on network issues especially what we face connectivity issue of a panel with the cloud.
15 votesThis is now available
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Ability to bulk update screen background
Applying the same background (DEFAULT) to all screens at the same time, without having to go and select on each panel under screen theme
14 votesThis feature is now generally available for all customers. For details on how to access or purchase this feature, please reach out to your customer success manager or visit the Eptura Knowledge Center.
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Have the panels auto-reboot if they do not detect network connectivity.
When we have a power failure, the brief 1 second before the generator kicks in brings all devices down. The panels are POE, so when our network switches are back in a second, the panels are immediately restarted. However, without the full network restarted to configure ports for internet, the devices are not able to detect internet and thus they are left with 'Contact your system administrator'. This requires us to manually reboot each device via local hands which is both tedious and untimely where staff are expecting rooms to be reserved for their early meetings.
We'd like a way…
14 votesThis is available from 8.3.4
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Remote Access to Condeco Screens
Enable remote access for configuration/troubleshooting of Condeco screens. Either with OS functionality (p.e. mstsc) or application functionality (Condeco Screen Admin).
Preferred topics regarding config/troubleshooting are
- Change of Network Configuration
- Change of Config File or Config File Settings
- Installation of certificates12 votesOur new Android-based screens use our new Connect Screen Manager which has the following features
- Health monitor so you can receive alerts if a screen is not responding
- Ability to reboot a screen remotelyPlease contact your Client Success Manager who will be happy to assist you in upgrading.
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On the Condeco V2 Room Screen should have a delete booking button to delete the future bookings
On the Condeco V2 Room Screen should have a delete booking button to delete the future bookings.
To delete the future booking user currently needs to do it from the Portal, Add-In or Mobile.12 votesThis feature is already available as part of our new Android-based screen software for V2 screens working with the Connect Screen Manager.
It won’t be available of any Windows CE based screens.
Please contact you Customer Success Manager to discuss options on how to upgrade.
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Export Screen health report/user data and room details
Love the screen health, but would be great if you could export the list to Excel
10 votesExport functionality – Additional fields have been included to export the device columns information.
Room Name, floor name, building, location and country.
Mac address, calendar settings, last heartbeat, application version and device settings. -
Notified by email if a screen is not responding
It should be possible to be notified by email if a screen is not responding : when a screen do not contact the Condeco Application after x minutes, we would like to receive an email from Condeco to be notified.
10 votesOur new Android-based screens use our new Connect Screen Manager which has the following features
- Health monitor so you can receive alerts if a screen is not responding
- Ability to reboot a screen remotelyPlease contact your Client Success Manager who will be happy to assist you in upgrading.
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If a room panel profile is set to No Bookings Allowed - Remove the Green time bar
It would be good if there was setting to enable us to use the panel as a display screen only. IE we don't want users to basically use the panel, we want it to be a display of the current meeting only and would therefore not not need the green time boxes/bar that you can click on to see next meeting or future dates.
8 votesThis feature is now generally available for all customers. For details on how to access or purchase this feature, please reach out to your customer success manager or visit the Eptura Knowledge Center.
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Better options for generating screen reports
I would like the ability generate a customer report for all of our android room signs. The report should include options for MAC addresses, IP address, sign name, location, status, firmware version, profile installed, etc. The current portal provides some of this information, but one has to go to several menus to view what’s available.
I’d like the option to see this info and download it in one place.
8 votesThis is complete now
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8 votes
This feature is now generally available for all customers. For details on how to access or purchase this feature, please reach out to your customer success manager or visit the Eptura Knowledge Center.
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Ability to run the Meeting Room App on Crestron Hardware
For various reasons some customers prefer the hardware from Crestron. It would be great to run the Condeco meetin room App on their TSS scheduling panels. Since Condeco is 95% about software, the added flexibility will for sure outweigh the loss of hardware business for some customers dont wanting the condeco hardware.
7 votesThis feature is now generally available for all customers. For details on how to access or purchase this feature, please reach out to your customer success manager or visit the Eptura Knowledge Center.
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Dutch language on Condeco Screens
Having the possibility to choose Dutch language on Android screens
7 votesThis is available
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Mac Address code
Please can you create a code on the desk readers to display the Mac Addresses? If I have a number of desk readers not working - support always asks for MAC addresses, and I absolutely detest take the screens apart for the address.
7 votesWe’ve recently introduced a special admin PIN which can be entered onto the screen to show details such as its MAC address, ResourceID and version information. Simply enter the PIN “A40E11” on the device.
You’ll need to be on firmware version 1.1.4 so please contact Condeco Support if you need assistance updating your screens.
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Restart groups of devices
Where there may be multiple devices listed under the "heartbeat not received" section on the Connect Screen Manager, it would be beneficial to have the ability to restart a group of devices rather than having to click on each device listed & restart it individually.
6 votesThis feature is now generally available for all customers. For details on how to access or purchase this feature, please reach out to your customer success manager or visit the Eptura Knowledge Center.
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Screen Health reports need to show more detail and they should be sent regularly
We receive one reports at 1am daily. This report mentions the number of issues and warnings, this report should show exactly which screens have issues and warnings and should be sent at specific times.
It would also be beneficial to have APIs available so these issues and warnings can be integrated with ServiceNow.
6 votesScreen Health emails are configurable – Admin can now configure a time to receive an email.
Prerequisite :
Tick to select a custom time to receive updates, and enter the desired time in the box.
How it works:
Select the desired time in the box. Emails are sent on the hour or the half-hour closest to the chosen time. If no custom time is selected, emails are sent at 00:00. All times are UTC.Emails are changed as we don’t have issue and warnings in the dashboard moreover we have build a new dashboard to make it more self supportable
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Ability to reorder room names in drop down menus in the web portal
In the Condeco Connect web portal, I use the drop down menus to refine my search to list rooms on a specific floor, however the floor names are not sorted alphabetically or chronologically in the menu. There are 8 levels in our office, and the order is all over the place. It would be good if you could click the column heading names to sort by Status / Room Name / Floor etc.
6 votesView List for v2 rooms screen and v3 desks screen: The device list can be filtered using the dropdown boxes across the top: Based on Room names
Device Type: Select a device type e.g. v3 Desk booking screen or v2 Meeting Room screen, etc.
Category: You can choose to view All devices or those flagged as Heartbeat not received or Software update available.
Country / Location / Building / Floor: Filter devices by their country, location, building and floor. -
Central Management console which can show status of all screens, change config settings on screen, reboot, update firmware etc.
Central Console showing all screens in Enterprise, allowing view of status/operation and able to: remotely
a) Update firmware
b) Change config settings of screen (including background image)
c) Reboot a screen
d) Change power-save timing for screen
e) Remote control screen?5 votesThis is now available
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Firmware and Application version numbers on this screen.
I'd like to see the Firmware and Application version numbers on this screen.
5 votesThis is available now
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