55 results found
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Add ability to hide +15min option from room screens
Our web application is set to only have meetings of 30 min increments - however on the room screens, the option for 15 min meeting increments show up - we have been told that there is no way to remove the 15 min button from the screens - this is confusing for the user experience because when 15 mins is shown on the screen, the screen only books 30 min increments. Please allow us to delete the 15 min option from the room screens!!!!
2 votes -
when the condeco panel heartbeat down for 30 mins for e.g., an email notification send to admin email
when the condeco panel heartbeat down for 30 mins for e.g., an email notification send to admin email
2 votes -
S/N to show in device hub and on screen
Inventory and short checks are not easy to do as all devices are only having the S/N indicator as a sticker on the backside.
It would be much easier for onsite services to get the S/N of a device without grabbing it from the wall. There should be an option to display the S/N on the device screen as e.g. most of the Android devices are doing in system info.
The device health page should show the S/N beside the Mac Address. This would help to have an easy S/N to room mapping possible.
2 votes -
Expand Neat hardware Integration and Feature Parity
Business Problem: Customers increasingly operate mixed hardware ecosystems.
Requested Enhancement:
Ensure:
- Full Neat compatibility
- Strong Device Hub integration
- Feature parity with native hardware
Business Value
Hardware flexibility
Easier standardization
Better customer adoption1 vote -
Submit Support Ticket Directly from Panel / Device Hub
Problem
When a panel fails, admins must:
Identify panel
Gather logs
Gather room information
Navigate to Support portal
Manually submit ticketThis creates:
30–60 minutes of overhead
Potential days of back-and-forthBain referenced Neat as an example of best practice.
Neat allows:
Ticket submission from panel
Ticket submission from cloud portal
Automatic device metadata inclusionBain views this as a major usability differentiator.
Requested enhancement:
Add:“Report Issue / Open Support Case” option
From:
Panel admin screen
Device Hub / Connect portalAutomatically attach:
Device ID
Location
Logs
Firmware
Authentication contextBusiness Value:
- Faster issue resolution
- Reduced troubleshooting…1 vote -
User-based Device Health Notifications
Current behavior:
If one admin enables notifications
Every admin receives notification emails
Creates inbox noise and limits usabilityThis is especially problematic for Bain because:
Multiple admin tiers exist
Local
Regional
Global
Some admins do not manage panels at all
Bain uses follow-the-sun supportResult: Feature becomes unusable, reduced proactive monitoring capability
Enhancement request:
Make notification subscriptions:Phase 1:
User-specific
Only the subscribing admin receives alertsPhase 2:
Add optional filtering by:
Building
Region
Device scopeBusiness Value
Improves proactive support
Reduces alert fatigue
Enables scalable global administration1 vote -
HID iCLASS SEOS card Compatibility
Current Engage v2/v3 screens cannot reliably read SEOS PACS IDs, creating operational challenges. SEOS cards use dynamic UIDs and advanced cryptography, requiring updates to detection and authentication logic.
1 vote -
Feature Request – Bulk Restart Option for V2 Android Screens in Device Hub
Dear Condeco Epture Team,
I am writing to request the addition of a new feature to the Device Hub.
Feature Request:
Please add the ability to restart V2 Android screens in bulk, regardless of their floor location.Current Limitation:
At present, the bulk restart option is only available for devices located on the same floor. We must first select a specific floor, after which the “Restart all X devices” option appears, allowing us to restart only the devices associated with that floor.It would be highly beneficial to have the ability to perform a bulk restart across multiple floors or…
1 vote -
Room booking from the Kiosk
Since we can book a room from the portal floor plan now, why cant we do the same from the Condeco Kiosk,
so instead of only finding a desk and bookiung it, the user can also search and booking a room1 vote -
Receive panel confirmation emails
I would like to be able to receive email confirmations when someone books a room via panel. We currently receive cancellation notices only.
1 vote -
Visibility of buttons on is poor for V2 screens
When extending the meeting on V2 screens, it is very difficult to view the buttons due to black background - UKIB
1 vote -
Room screen reporting
We are currently testing room screens and would like to be able to view reports for the screen usage
1 vote -
Need to have DNS2 field in Condeco Room V2 Screen Static IP network configuration page
Integrating DNS2 can provide several advantages, such as redundancy. a DNS2 as our backup. If one is unreachable, the other automatically steps in to answer queries. That way, Condeco Room V2 screen is always accessible.
1 vote -
Meeting Room Screen - OAuth Timeout
The meeting room screens lose their OAuth registration after only 3599 seconds (1hr) - This is way too short of a time.
This timeline needs to be extended to 24hrs.
There also needs to be a way to re-auth the devices without needing to sign in via MSFT for each device.
If an entire building loses connectivity due to an outage for more than 1hr, and there are 50-100+ screens, the impact of needing each screen to be touched individually either in person or remotely, is not realistic or feasible. This definitely needs addressing as this just happened to us…1 vote -
Rotate V3 Desk Booking Displays
Not all desks would like the device to be on the end, some would like them to hang on their cubicles. Currently the displays are upside down and they rotate when the screen is mounted up.
1 vote
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