15 results found
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Differentiation between Setup time and Meeting time
The problem is that from screen perspective the Setup time counts as Meeting time.
If the Setup time of a room is defined "15 minutes" and meetings in general are cancelled after 15 minutes without starting them on the screen, they will be cancelled at the moment when the meetings normally start.
By now the only solution is to set the time after which the meetings are cancelled automatically to e.g. 25 minutes - if a meeting requires a setup time of 30 minutes it will be cancelled all the same.
25 votes -
RFID (badge) and PIN manageable from portal
Make user PIN available to view on connect portal & allow us to delete badges from a users account. When users update their badge for the RFID reader it would be better if we could make the change without involving the end user.
24 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Show room capacity on screens
If room capacity is known (i.e. Exchange supports this attribute of a room mailbox) then add a feature to optionally show room capacity on screens. A small icon with capacity overlaid would suffice and not take up too much space on the screen.
16 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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License Count on portal
Need to have the License information available to the admin users. It would be great to be able to pull available license count from this portal so that we do not run into license errors on the screens.
15 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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RFID syncing
We use RFID cards for multiple systems - door security, badging to get our print outs at printers, etc. They all pull the badge information from AD or from the door security database. App makes us register every card again which is very annoying
I would like the badges to auto enroll and sync from an AD attribute instead of having to be manually enrolled each time.
13 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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When there is no meeting, video or picture slide show should play on the screen background
When there is no meeting, video or picture slide show should play on the screen background, this will be good for all clients for the branding purpose.
12 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Room usage statistics
We have several apps which control our meeting rooms and show in our dashboard. We wish to get statistics for the meeting room usage for only 9am to 5pm on Monday through to Friday (our office opening times) but it seems that the statistics are for 12 hours a day and 7 days per week. Please can you enable a feature to be able to select the days of the week and time per day so that the statistics can match our office opening hours and do not skew the data? Thanks
9 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Add custom messages to screens
It would be good if we could add custom messages to the meeting room screens, such as "Projector is currently not working, IT aware". If the room is closed, perhaps the closure message that we set on the portal could be displayed too, i.e. "Closed for refurbishment".
8 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Implement the ability to view license information via the portal
The number of licenses on an account / renewal date is currently not visible to customers. This is not desirable and has caused outages for us when there has been some error on adding new licenses to our account. We suggest this information should be visible on the Connect portal to assist with purchasing / licensing.
8 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Ability to Sync Connect screen to PC to see screen logs files and diagnose screen performance issues
Currently troubleshooting connect screens is not as easy as it could be.
It would be great if we could sync connect V2 screens to the laptops to see screen logs files to identify and diagnose screen performance issues.
8 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Align enterprise screen profile with Connect screen settings
Align enterprise screen profile settings with Connect screen settings. We are losing some functionality when we switched over to Linux screens.
- Only the booking creator can action on the panel using RFID
- Restrict start meeting to host/requester is useless now
- Restrict end meeting to host/requester is useless now
7 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Condeco Room Screens do not have support for the Brazilian Portuguese and Spanish Language.
Condeco Room Screens do not have support for the Brazilian Portuguese Language.
We have several screens running in Brazil, and the user has to understand other languages to use them. It causes mistakes during the use.
Best
Anderson Benite
WiserXP6 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Add "Needs cleaning/Clean" state to desk screens.
Add a state to desk screens and desk booking that helps admin identify desks that needs cleaning, and set the state to cleaned.
6 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Replication of screen settings from Device hub portal to Condeco Web and Vice versa
Hi Team,
Currently Condeco has two source of settings defined for screens on Condeco web portal and Device hub portal which creates conflict leading to screen errors if different settings are mentioned on any of these sources.
There should be a mechanisms to replicate setting from Device hub to Condeco web and vice versa so that settings at both portals is same and thus avoid conflict, additional efforts of updating both portals and reduce any user confusion.5 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Submit Support Ticket Directly from Panel / Device Hub
Problem
When a panel fails, admins must:
Identify panel
Gather logs
Gather room information
Navigate to Support portal
Manually submit ticketThis creates:
30–60 minutes of overhead
Potential days of back-and-forthBain referenced Neat as an example of best practice.
Neat allows:
Ticket submission from panel
Ticket submission from cloud portal
Automatic device metadata inclusionBain views this as a major usability differentiator.
Requested enhancement:
Add:“Report Issue / Open Support Case” option
From:
Panel admin screen
Device Hub / Connect portalAutomatically attach:
Device ID
Location
Logs
Firmware
Authentication contextBusiness Value:
- Faster issue resolution
- Reduced troubleshooting…2 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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