Settings and activity
153 results found
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7 votes
Katja Anacker
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5 votesKatja Anacker
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2 votes
An error occurred while saving the comment Katja Anacker
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6 votes
An error occurred while saving the comment Katja Anacker
commented
Allow administrators to block catering ordering on specific days or date ranges (e.g., Christmas holidays, vendor-free days) without needing to close the entire location.
Problem:
There are specific days or periods where catering cannot be provided because vendors/kitchen staff are not working — for example during Christmas holidays or other special closure days. However, the location itself may still need to remain open and bookable (e.g., for meetings, desk usage, or self-service).Currently, the only way to prevent catering orders on these days is to close the entire location, which:
• Blocks all room and desk bookings unnecessarily
• Forces an all-or-nothing approach — either everything is available or nothing is
• Creates confusion for users who only need a room but find the location "closed"
• Requires manual communication to explain that only catering is unavailable
There is no option to selectively disable catering while keeping the location operational.Proposed Solution
• Allow administrators to define specific dates or date ranges where catering cannot be ordered
• Support for recurring dates (e.g., national holidays, Christmas period, company closure days)
• Ideally integrate with a holiday/closure calendar per location
• Catering items should be hidden or blocked for those dates with a clear message to the user (e.g., "Catering is not available on this date")
• Location, rooms, and desks remain fully bookable — only catering/service items are affected
• Configurable per location (different locations may have different vendor schedules)Business Impact
• Prevents users from placing orders that cannot be fulfilled during vendor-free periods
• Eliminates the need to close entire locations just to block catering
• Reduces user frustration and failed expectations
• Reduces manual communication effort ("Please don't order catering on these days")
• Supports accurate service delivery and operational planning
• Scalable across multiple locations with different holiday calendarsKatja Anacker
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5 votes
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6 votes
An error occurred while saving the comment Katja Anacker
commented
Enable users to select multiple cost codes for a single booking to allow cost sharing between departments.
Problem:
It is a common scenario that multiple departments want to share the costs of a single booking (e.g., a joint meeting with catering, a cross-departmental event). Currently, the system only allows one cost code per booking.
This means:
• Cost splitting between departments is not possible within the tool
• Users must find manual workarounds (e.g., internal recharging, separate bookings, offline coordination)
• Financial allocation becomes inaccurate and creates additional administrative effort
• Cross-departmental collaboration is penalized rather than supportedProposed Solution
• Allow users to select multiple cost codes for a single booking
• Provide the option to define a split ratio (e.g., 50/50, or custom percentages per cost code)
• Alternatively, allow a fixed amount allocation per cost code
• Ensure the total always adds up to 100% / the full booking cost
• Maintain compatibility with existing cost code validation (location-based mapping)Business Impact
• Cross-departmental bookings are a frequent use case across the organization
• Without this feature, cost allocation is inaccurate and requires manual workarounds
• Reduces administrative overhead for finance teams and bookers
• Supports transparent and fair cost distribution between departments
• Improves financial reporting accuracyKatja Anacker
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6 votes
An error occurred while saving the comment Katja Anacker
commented
Provide the ability to set a valid ordering time window (start time – end time) for individual catering/service items, independent of room booking hours — including the ability to block ordering on weekends and national holidays.
Problem:
Currently, it is not possible to define a time window in which specific catering items can be ordered. This leads to critical issues:
• Breakfast should only be orderable between 8:00 – 11:00 AM, but users can currently order it at any time
• General catering should only be available between 8:00 AM – 3:00 PM because the kitchen does not operate outside these hours
• Weekends and national holidays: The kitchen is closed, yet users can still place catering orders for these days — orders that cannot be fulfilled
• Orders placed outside valid kitchen hours or on non-working days cannot be fulfilled, causing frustration for users and operational issues for the catering teamWhy "Business Hours" is not a solution: The existing business hours setting cannot be used for this purpose because it would restrict the room bookability as well. Rooms must remain bookable for the entire day and on weekends — only the catering items need time and day restrictions.
This is a critical gap between room availability and service availability.
Proposed Solution:• Allow administrators to set a start time and end time per catering/service item
• Allow administrators to exclude specific days (weekends, national holidays) from catering availability
• Support a holiday calendar (per location) to automatically block ordering on national holidays
• Users should only be able to order items within their valid time window and on valid days
• Items outside their valid ordering window should either be hidden or greyed out with a clear message
• Time and day restrictions must be independent from room booking hours
• Ideally configurable per item or per item category (e.g., all breakfast items: 8:00–11:00, Mon–Fri only)
Business Impact
• Without this feature, orders are placed that cannot be fulfilled — leading to user dissatisfaction and operational waste
• Kitchen staff cannot accommodate orders outside working hours, on weekends, or on national holidays
• No workaround exists — business hours affect room bookability and cannot be used
• Essential for accurate service delivery and managing user expectations
• Affects every location with catering servicesKatja Anacker
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11 votesKatja Anacker
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6 votesKatja Anacker
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6 votesKatja Anacker
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2 votesKatja Anacker
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2 votesKatja Anacker
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3 votesKatja Anacker
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2 votesKatja Anacker
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2 votesKatja Anacker
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2 votesKatja Anacker
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2 votesKatja Anacker
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6 votes
An error occurred while saving the comment Katja Anacker
commented
Enhance the service item management page with proper search, filter, and bulk update capabilities, as well as the ability to clone service items to rooms.
Problem:
For a single location, we have uploaded 59 pages of catering/service items. Managing these items in the current interface is extremely difficult and time-consuming because:
• There is no search function to find specific items
• There is no filtering (e.g., by category, location, or status)
• There is no bulk update option — changes must be made item by item
• There is no cloning functionality — when a new room is added, all service items must be assigned manually, one by oneAdding 50+ items to a new room by hand is frustrating, error-prone, and not scalable.
Proposed Solution:
1. Search
• Allow administrators to search service items by name, category, or keyword
2. Filter
• Provide filter options (e.g., by category, location, room, status, price range)
• Enable quick navigation through large item catalogues
3. Bulk Update
• Allow mass editing of service items (e.g., update prices, descriptions, or availability for multiple items at once)
4. Clone Service Items to Rooms
• Ability to clone/copy an entire set of service items from one room to another
• Select a source room and apply its service item configuration to one or multiple target rooms
• Eliminates the need to manually add 50+ items per new roomBusiness Impact
• 59 pages of service items for just one location — current interface is unmanageable
• Manual room setup is extremely time-consuming and frustrating for administrators
• Risk of errors and inconsistencies when adding items one by one
• Proper search, filter, and clone functionality would drastically reduce admin effort and improve scalability
• Essential as more locations and rooms are onboardedKatja Anacker
supported this idea
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11 votes
An error occurred while saving the comment Katja Anacker
commented
This very important - as the current situation makes it really hard for our vendors to get the "real" update.
Current Situation:
When changes are made to a booking (e.g., catering orders), users only receive a generic notification that "a change has happened"
There is no clear indication of what specifically was changed — whether services were added, quantities increased/decreased, items cancelled, times adjusted, or attendees modified
This forces teams to manually compare the updated booking against the original order, creating significant manual effort and risk of errors
Impact:High manual workload for teams managing larger catering or service bookings
Increased risk of overlooking changes, potentially leading to incorrect service delivery
Inefficiency that scales across the organization given this is a global booking tool
Requested Enhancement:- Update the catering/services table to clearly display what has changed between the original and updated booking
- Highlight changes visually (e.g., using color coding) so users can immediately identify:
--Newly added items
--Increased or decreased quantities
--Cancelled items
Changes to time or attendees
Business Justification: This enhancement is critical as it supports a global booking tool used across the organization. Providing clear change visibility would significantly reduce manual reconciliation effort, minimize errors, and improve the overall user experience for all teams managing bookings and services.Katja Anacker
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14 votesKatja Anacker
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I would go a bit further - we have poor translation (German) over the entire Engage System. For example - in the Vendor Dashboard there is the button "Collected" where the vendor has collected the catering after the meeting happend. In German it is translated as "Zurück" which means "back". So all our vendors clicked on "back" as they thought, they are coming to the previous page where indeed they marked the order as done without a chance to put it back...And there are many of such examples.