186 results found
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Notify the worker when the responsible person validates the checklist answer with a "No"
Notification should be sent to the worker/craftperson when the responsible person validates the checklist answer with a "No"?
This will allow worker to keep the track of any faults / errors reported while inspection
Please find the attached screenshot.
3 votes -
In the maintenance survey report, the question text for creating a service request is displayed in the confirmation contents
The checklist provide an option to create a service request. Depending on the answer to the follow-up question, the maintenance survey report can be displayed in three different ways.
Screenshots are available in the File tab.Example
When the answer to the question is "No," the option is set to enable the creation of a service requestNO1. the answer to the question is "Yes" → no record is added in the maintenance survey report screen.(wr_id=1150004568)
NO2. if the answer to the question is "No Follow-up service request is displayed → Create a service request and complete the checklist →…
5 votes -
Manage Service Level Agreements- Add filter option for Checklists
Add a filter option in the manage service level agreements task to search for specific checklists.
This would allow users to search for outdated checklists that need to be removed/replaced
4 votes -
SLA Due Date option - end of the Month for PM Procedures
For PMs that need to be completed within the month they are created, there is no way to specify "last day of the month" as the Due Date. Since the number of days in the month varies, some months the 30 day due date works and the date due is the last day, but and in other months, its the 1st of the next month.
4 votes -
Costs
Tie Maintenance costs into the cost module so that they can be tracked against Invoices and payments. I believe this is the case for project costs currently.
2 votes -
Allow show equipment description in maintenance console
In the optional fields to display in "select work request fields" and the filters please include the equipment description. Equipment description can make it easier for craftspeople to identify equipment.
6 votes -
Supporting lookup fields in Maintenance Checklists
Allow the administrator to define fields of type "Lookup" in Maintenance Checklists as can be done in Compliance Questionnaires.
This would then be usable in both Web Central and OnSite
An example of use case is when PM work requests are used to track inspections. and we need to keep track of the inspection device used (e.g a CO2 meter). Those devices have been put into the EQ table so that means we need to associate an EQID with the inspection while on the field. Having the correct EQID is important because associated with it are calibration information.…
5 votes -
Print WR details with pictures
Clients are asking for the possibility to print Work request details with pictures attached to the WR. This could be an option for printing WR details to PDF or DOCX
4 votes -
PM Planner Filter summary
In the PM Planner, it would be good to have a summary of the filter applied to the view in the top grey banned so it is clear to the user what they're looking at (same as in the Asset Lifecycle Console).
It would be very useful when using the [More] button to enter more criteria for the filter.3 votes -
Edit Archived Request (Labor Hours)
Provide the ability to edit Labor hours of an archived work request that missed the check and balance step. Or add some logic that won't allow such a large error to be closed. If actual labor hours > X then don't allow the request to be closed where X is configurable.
2 votes -
Application Parameters for Mandatory Fields on Report a Problem
Can we please investigate a possible solution to create an application parameter to make specific fields mandatory on the report a problem task, for example, Problem type 1st tier and 2nd tier and Building Code – example of a parameter is hiding equipment on report a problem – ShowEquipmentOnReportProblem.
31 votes -
Allow to set up a URL link to jump directly to the ticket where the work has been completed
Currently, we are unable to set up a URL link to jump directly to the ticket where the work has been completed.
When the Work Request is completed / closed and the URL link to access that ticket is generated. At this stage when the notificatoin link is generated and by clicking on this link, it will redirect you to the search panel of the closed request page but our expectatoin is that it should go directly to that specific request
6 votes -
Auto-reject work requests
Ability to "AutoReject" work requests based on the parameters set in the SLA.
For example: problem type cleaning is offered at Location A but not Location B. If a user submits a request for cleaning at Location A, the SLA routes it to be actioned further. If the user submits a request for cleaning at Location B, then SLA rejects the work and notifies the user that the service is not offered at this location.2 votes -
Equipment Photos in OnSite
Use actual equipment photos instead of EQ Std photos in OnSite. Equipment photos not showing on OnSite after scanning QR code - the system is looking for Eq Std photo instead of actual equipment photo attached to the equipment record.
4 votes -
Apply Service Request Questionnaires to Work Requests
The ability to design Questionnaires for service request types and then display those questions within Workplace has proven to be valuable for customers. Using this same approach, allow customers to create Questionnaires for anything in the Service Catalog (including Work Requests) and then be able to see the answers for those questions within the Maintenance Console.
The ability to create questionnaires for Service Catalog items already exists -- you only now need to make an update to the Maintenance Console to display the results for work requests.
23 votesThis is issue is in business analysis with a tentative plan to implement it this year.
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Different set of questions for Preventive and Corrective Maintenance
When a user is configuring questions to be displayed in the checklist on the Onsite App. And when these questions are set, they are displayed the same in the questionnaire for both Preventive and Corrective Maintenance.
We want a separate set of questions to be chosen/displayed for Corrective maintenance and Preventive Maintenance. As there is a question for the Root Cause of the problem which is only applicable in case of Corrective Maintenance and not required for Preventive Maintenance
6 votes -
Maintenance: batch processes, add confirmation dialog
When we proceed with batch in the console or anywhere in the application, there is no confirmation dialog. You can for example batch cancel 200 work requests if you pick up the wrong button by accident (note that cancel is just beside approve).
This would be a nice safety feature
4 votes -
Attaching Checklists
Allow checklists to be added by certain users (role based) to attach checklist at the time the work request is created.
4 votes -
When a document is attached in a Work Request. We cannot see the comments and the date of check-in
When there is an error in the document attached to a ticket that has been completed or replaced, the date of the replacement and the history of the comment cannot be viewed on the work order search screen.
Is it possible to get a similar functionality like, Document Version Screen has the similar function (System --> Archibus Administrators Applicatoin Configuration --> Revisions by Document)
Please check the attached screenshot, where we want tos show the comments and the date when the document was attached
4 votes -
Spellcheck on Comments and other similar description fields
I noticed that when I used the comments section to send an email from a work request, that there is no spellcheck feature to highlight words that are spelled incorrectly.
As someone who does alot of communications in this manner, and doesnt have great spelling, this would be greatly appreciated.
5 votes
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