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Archibus

Archibus

Welcome to Archibus's feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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30 results found

    1. Booked a variety of wkstations for Myself, Other Employee and Visitor.
    2. Booked Daily Recurring for 14 days for myself.
    3. I was prompted to remove all my bookings and replace with the recurring booking.
    4. I selected Yes.
    5. All bookings, including those made for other people were deleted.
    27 votes

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    Under Review  ·  3 comments  ·  Workplace  ·  Admin →
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  1. Make it possible for admins to add a banner on the Workplace pages to inform users e.g. of an upcoming maintenance or new features.

    It should also be possible to add a link in the banner, directing users to a page with more info (e.g instructions for using a new feature).

    57 votes

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    Under Review  ·  3 comments  ·  Workplace  ·  Admin →
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  2. While there is a suggestion to add resource reservations to workplace reservations we need the ability to request resources to any room reservations as many users are now using workplace as the exclusive interface for their customers and they need the ability to request resources for their room reservations without going to the calendar console.

    26 votes

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    2 comments  ·  Workplace  ·  Admin →
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  3. Currently Workplace does not support display/choice of different room arrangements in reservations. Need the ability to choose and view images from the different room arrangements available for a specific room in Workplace.

    47 votes

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    Under Review  ·  9 comments  ·  Workplace  ·  Admin →
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  4. When you click on the space you want to sit and realize you have not put the correct day or time you cannot go back. You have to cancel and start over. This is in the SaaS version

    31 votes

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    Under Review  ·  1 comment  ·  Workplace  ·  Admin →
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  5. In situations where a user does a partial name search in WP, there is no next button to move to the next screen if the characters are more than 20. Not all results are returned and there is no "more..." button that can be clicked to return the rest of the results.

    36 votes

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    Under Review  ·  3 comments  ·  Workplace  ·  Admin →
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  6. Search function of Workplace allows to find and visualise on plan ANY room/building/floor that has been defined in WebCentral, and there is no way to control the visibility.

    Our organisation has highly sensitive functions, so for reasons of security, we do not want Workplace users to have access to plans of certain floors.
    In addition, we have defined all areas of buildings as "rooms", so the room search also returns toilets, elevators and technical areas.

    We had to commission custom development to prevent the users from seeing anything but the locations of colleagues who booked workspaces. Please develop a functionality…

    8 votes

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    Under Review  ·  2 comments  ·  Workplace  ·  Admin →
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  7. It would be good for the workplace portal to display a photo of the desk being booked.
    Though most client won't have the luxury of time to upload a photo of each desk, it would nice to have a bulk photo reference where one can upload a photo of a desk and it could mean it's the photo of all desks in the building, or desks that match a type or a floor.

    10 votes

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    Under Review  ·  1 comment  ·  Workplace  ·  Admin →
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  8. We need Auto-Lookups to work in the Workplace Portal please. Many of our customers use the employee number for the employee ID as well as codes for buildings and orgs.

    84 votes

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    Under Review  ·  7 comments  ·  Workplace  ·  Admin →
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  9. Let users know on floor plan/during selection process, that it is subject to approval. Also when they reserve the room the message should read that the request is pending approval and the status pending approval should be displayed in the Workplace Reservations tab.

    34 votes

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    Under Review  ·  0 comments  ·  Workplace  ·  Admin →
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  10. In Workplace, the number of seats indicated in the bubble next to the floor is the total number of available and hotelable rooms (no target apply)... it would be nice to rather see the number of rm available according to the target set for that building.

    9 votes

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    Under Review  ·  0 comments  ·  Workplace  ·  Admin →
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  11. Currently the date format in the Reservations list is always the American format MM/DD/YYY, regardless of the user's language setting. It is very confusing for European users who are used to DD/MM/YYYY format.

    We have English (Ireland) and French (Belgium) as language options.

    The date format should change everywhere in the user interface according to the user's language setting.

    7 votes

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    0 comments  ·  Workplace  ·  Admin →
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  12. Currently, Workplace Applications display settings are universal. But different users need different applications (e.g., internal users need Hoteling, external users such as tenants, branch managers or vendors do not). Add security groups to control application display options (as in Mobile).

    66 votes

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    Under Review  ·  0 comments  ·  Workplace  ·  Admin →
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  13. Give people the ability to resolve conflicts in workplace – if 1 out of 5 occurrences is a problem, let them book the other 4 and skip that one/book it separately.

    26 votes

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    Under Review  ·  0 comments  ·  Workplace  ·  Admin →
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  14. When using Hoteling now, the default selection is the first (in order) floor of the building you are assigned to.

    It would make more sense to have the selection default to the floor you are assigned to (if no floor is assigned to the employee current behavior is correct)

    20 votes

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    Under Review  ·  1 comment  ·  Workplace  ·  Admin →
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  15. The end users are really appreciating the workplace portal. However, there is starting to be more demand for features like a satisfaction survey which comes after a request. This survey shouldn't affect whether or not the service request can be closed (ie let's say that after X days the completed ticket should just close anyways regardless if the user submitted a satisfaction survey or not).

    It would be great if the workplace portal also has ability to handle a satisfaction survey for a conclusion of a service request. Basically the user can still get an email that they can fill…

    76 votes

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    Under Review  ·  7 comments  ·  Workplace  ·  Admin →
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  16. Some of our clients are using Workplace as the only interface for their user base. These users are identified as "Requestors" and since they aren't granted access to Web Central, there isn't a way to view an occupancy plan - meaning seeing employees on a floor plan. Workplace allows a user to search an employee but what's more desired is to bring up a floor plan and see who is seated on the entire floor at once. Our clients would like to employee names and when clicking on the room/employee, the detailed employee panel is displayed much like when you…

    26 votes

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    Under Review  ·  2 comments  ·  Workplace  ·  Admin →
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  17. Currently, all published layers display in Workplace floorplans. Many organizations publish many layers. Web Central views can control which layers display, but Workplace cannot. Perhaps a system parameter? Or a new publishing rule dedicated to Workplace. Best would be different settings for different Workplace application.

    50 votes

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    Under Review  ·  7 comments  ·  Workplace  ·  Admin →
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  18. In BOC, when a ticket is rejected, a requester has the ability to update/cancel. Where a client requests directly through workplace (having no access to maintenance console), there is no update/cancel option in the view service requests view. The request is no longer visible to maintenance staff and sits in the pending status.

    18 votes

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    Under Review  ·  2 comments  ·  Workplace  ·  Admin →
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  19. We are looking into a way to calculate the occupancy for assigned seating. We have situation where we have to assign wks to an employee permanently but it doesn't mean that this employee will show up every day in the office. But, it will affect our target capacity. We are looking into a way to ensure that specific wks are not available to everyone for booking as they are assigned to someone but also want to track to real occupancy for these wks.

    We need to figure out a way that employees who are assigned to a workstation or enclosed…

    8 votes

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    Under Review  ·  0 comments  ·  Workplace  ·  Admin →
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