Currently, the only way a craftsperson can view work requests dispatched to their work team(s) is if they are set as a IS SUPERVISOR = YES. But if you set them as a supervisor, they have the ability to Close and archive work requests.

There's a need to have an in between level of access for a Craftsperson record that can only view their assigned work (IS SUPERVISOR = NO) and a Craftsperson record (IS SUPERVISOR = YES) that can view all work requests dispatched to their assigned work team(s) and be able to take supervisory action like closing work request.

Can you add something like a "VIEW WORK TEAM ASSIGNMENTS: YES" so that the craftsperson can view their assigned work, but also view work dispatched to their assigned team -- but they do not have the ability to close work requests.