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Archibus

Archibus by Eptura

Welcome to Archibus's feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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960 results found

  1. There are some difficulties in creating service requests for equipment in Workplace, which should be improved.

    Currently, the Workplace request form requires users to select the equipment from a list. If a building or floor is selected, the equipments are filtered, but it is difficult for them to select from the list.
    Also, it is not easy to use the QR codes printed in the Define Equipment task to request with equipment. It requires a guest user to be enabled and users cannot select the request type. This makes it impractical for users to use this feature.

    3 votes

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    0 comments  ·  Workplace  ·  Admin →
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  2. I'm logging this as Navigation since there isn't an appropriate category for this.

    In Reports Central, there is the ability to add filtering to the result set. Multiple filters can be added but each one that's used is adding an AND in the statement and doesn't provide any way to set it to OR.

    For example, in the Work Requests (wr) table, I want to know which records have a Cost of Labor, Cost of Parts, or Cost of Tools over $1000. If I add filters for all 3 fields, it would result in, (Cost of Labor > 1000 AND…

    3 votes

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    0 comments  ·  Navigation  ·  Admin →
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  3. It would be great if there was a control box in Workplace Floor Plan view that allow users to pan left/right/up/down and zoom in and out of the floor plan. Currently, it's not user intuitive and users have to click and drag, or use their mouse. This will help improve the user experience.

    3 votes

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    0 comments  ·  Workplace  ·  Admin →
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  4. When using the 'Define PM Schedules' sometimes it is not possible to view all the Equipment-Procedure pairs, even after using the filters above. This means there are procedures the user can't schedule because they are never shown.

    Some way for the user to be able to access all registers matching the filter (for example, paginating the grid) would be useful.

    3 votes

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  5. On some phone models the "People" and "Workspace" tiles don't fit on the screen without scrolling down, however the scrolling behaviour and colours make it difficult for users to get to the 'bottom' of the screen.
    There are two scrollbars that the person needs to use and the chosen colours make it hard to tell them apart from each other and the background.

    See attached image for an example.

    3 votes

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    0 comments  ·  Workplace  ·  Admin →
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  6. Currently this only applies to Hoteling but we also need this feature for Reservations.

    Clients/User that only implemented Reservations need their employees to be only able to book specific meeting spaces or areas according to their employee standards.

    3 votes

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  7. Redesign the notifications log so it can be used to debug email issues for large enterprise deployments.

    3 votes

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    1 comment  ·  Platform  ·  Admin →
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    • I'm logging this as Navigation since there isn't an appropriate category for this.

    In Reports Central, when the Add Filter button is pressed, the list of selected fields appears allowing the user to add a filter for the field. If the user creates a filter for a field, and then presses Add Filter again, the field that just had a filter created is not listed. This means they are not able to add an additional condition for the field they just filtered. This limits the filtering ability the user is able to perform.

    3 votes

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    0 comments  ·  Navigation  ·  Admin →
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    • I'm logging this as Navigation since there isn't an appropriate category for this.

    In Reports Central, it is possible to show totals of Sum, Average, Minimum, and Maximum for numeric fields. However, only one of the totals can be selected for each field meaning that if you only have one numeric field, you can't have both Sum and Average for example. It doesn't make sense to have a limitation based on the number of numeric fields available.

    3 votes

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  8. For French Canadian users of Workplace, some inconsistencies and/or errors in translation have been noted as follows:

    1. When defining recurrence patterns (motif de recurrence) in French, the options are misleading: and should be replaced as below:
      English | Existing French Translation |Proposed French Translation
      Daily | Jours |Quotidien(ne)
      Weekly | 1 fois/semaine |Hebdomadaire
      Monthly | 1 fois / mois |Mensuelle

    2. "Floor" is translated into French as “Étage”, but is seen missing the accent on the first "E" in Workplace. As Workplace is not accessible for localization in SaaS projects, this should be amended application- wide so that the translation is…

    3 votes

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    0 comments  ·  Workplace  ·  Admin →
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  9. For the feature ("See Meeting Attendees") in V2023.01, while booking the meeting room , we need to add the attendees, but multiple selection of these attendess is not possible. For each employee we need to select one by one, which could a tedious job when many attendees are required.

    3 votes

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    0 comments  ·  Workplace  ·  Admin →
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  10. Currently the system links PM work to SLA's via the PM Procedure meaning every time a PM procedure is added the user needs to create or add the new PM procedure to an SLA. by adding the criticality field as a check value the PM can be link directly as a catch all for this criticality i.e. Statutory and Non Statutory as a minimum. The system can still use a single PMP or also link to the location and equipment data. Grouping code may also be a useful link option to PM schedule for SLA's.

    3 votes

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  11. Customers that use numbers for dv/dp and then names for the descriptions are locked into sorting the Division/Department list by the ID. If the ID field is turned off and only the name displays, the list still sorts by the ID, not sorted by name, making it difficult to find the Division/Dept

    Users should be able to sort the data by the name field vs. the ID field

    3 votes

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  12. As we have more and more BIM models to integrate in which Building and Floor are concatenated with the Room, the code goes over the limit of CHAR(8).

    3 votes

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  13. Search and Manage Work Requests:- Asthetic issue alignment of Work Request, Work Order and Service Request Codes. Move from right align to left align to make it uniform with the rest of the data fields. Please see attached PNG.

    3 votes

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  14. The navigator is washed out with the rest of the screen -- everything is white. Make the navigator another color to distinguish it from the rest of the screen.

    3 votes

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  15. In the "Data Events Log" for a Record Change, the view shows who made the change and when. Clicking on the record shows the old and new values for the fields that were change. However, nothing tells me which record it was changed for.

    I recommend adding a new field to the table for the pkey value. When changes are recorded, populate that field with the pkey value and display it in the primary view (search results) for the data event log view.

    Example I have it tracking the equipment table and I changed the status of a piece of…

    3 votes

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  16. Add the ability in workplace and the Maintenance Console to add additional users to a work request for automated notifications

    3 votes

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  17. Forecast of PM - Rolling forecast of PM - for long term budgets we forecast out 10+ years. Create a user determined forecast horizon for selected PM schedule groups and allow automatic forecast every month via a configurable parameter

    3 votes

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  18. Service Level Agreement to allow SLA to have an after hours redirection to different Craftsperson(s)

    This would allow for outside normal hours requests (emergency/critical) to be directed to another response agency/work team/craftsperson

    3 votes

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