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Serraview Engage

Engage


Welcome to the Engage feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview Engage

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130 results found

  1. Automatically send users templated email instructions/booking confirmation

    Client feedback logged 04/01/20:

    "Ability to autogenerate reservation/ hoteling notification emails (e.g. booking confirmation, instructions)"

    Current Workaround: None.

    Additional Information: Allow users to configure templates per each building/floor/neighborhood/space. For advance booking, allow users to define timers for emails (IE send email X hours/days before booking is scheduled to start).

    5 votes

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    1 comment  ·  (1) Bookings & Reservations  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    An enhancement has been delivered to Engage to send users confirmation emails when they make a booking, send notifications on the day of their booking via email or app notification or automatically cancel a booking if not checked in.


    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Desk_Reservations

    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  2. Can the mobile app prompt user if desk/room reservation is about to expire?

    As an Engage Reservations user, i booked a desk/room for x number of hours. Being busy with work, I forget my reservation expires in x minutes but I still need the desk/room for further number of hours. Can the app prompt me that my reservation is about to expire?

    5 votes

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    1 comment  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    An enhancement has been delivered to Engage to send users confirmation emails when they make a booking, send notifications on the day of their booking via email or app notification or automatically cancel a booking if not checked in.

    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Desk_Reservations

    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  3. Simplify Building Chooser

    Engage shows a large region selection hierarchy. It even includes regions where there aren't any buildings. Can we simplify this?
    - if there aren't any buildings in the region don't show it
    - if there are less than 10 buildings in the system dont show a region hierarchy at all
    - sort regions and buildings alphabetically

    5 votes

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    1 comment  ·  Admin →
    Completed  ·  Terry Kapnoullas responded

    In the new version of Engage, we minimize the location steps by:

    - Hiding empty sub-regions - hiding regions that do not contain a visible building or floor

  4. Usage Analytics Data for Engage

    As an Administrator, I'd like to be able to see Usage Analytics data for Engage so that I can assess how well it's being adopted and what features people like/don't like.

    5 votes

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    Completed  ·  0 comments  ·  (6) Configuration  ·  Admin →

  5. Engage Remote User

    When a desk is occupied by a device detected on SVLive2 that is active via a remote session such as Windows Remote or Ctirix RDA, the desk displays as active in Engage with the persons name.

    The person card should identify the user, but be flagged as "Remote Activity" to identify that the person is not active on site.

    4 votes

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    Completed  ·  0 comments  ·  (2) Find & Search  ·  Admin →

  6. French - Standard (fr)

    Provide Engage in French - Standard (fr)

    4 votes

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    1 comment  ·  (7) Languages  ·  Admin →

  7. Follow-up check-in email to prompt users to check-in

    Ability to send a follow-up email to prompt users to check-in to their desk reservation

    4 votes

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    0 comments  ·  (1) Bookings & Reservations  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    An enhancement has been delivered to Engage to send users confirmation emails when they make a booking, send notifications on the day of their booking via email or app notification or automatically cancel a booking if not checked in. 


    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Desk_Reservations 


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  8. Improve visibility of desk pin on a bigger floor

    User searches for a desk on Engage Web/App.
    The desk gets highlighted with the pin but somewhat difficult to distinguish as the desk dot is almost the colour of the other desks
    Can the highlighted desk dot be in a dark shade to other dots? or contain an animation as the Book Safe animation?

    4 votes

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    1 comment  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    An enhancement has been delivered to Engage to improve visibility of the selector pin. This enhancement is in line with our commitment to digital accessibility, read about it at https://support.iofficecorp.com/Serraview/Workplace_Management/About_Serraview/Product_Support/000Our_Commitment_to_Digital_Accessibility or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  9. Engage - book a pod of desks

    Ability to book a whole pod of desks in one booking as opposed to individually booking the desks

    4 votes

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    0 comments  ·  (1) Bookings & Reservations  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    An enhancement has been delivered to Engage to allow bookings for a number of desks simultaneously via the Teams and Favorites feature.


    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Mobile/Using_Engage_Mobile/Team_Reservations_Mobile or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice and helping improve Serraview Engage.

  10. Validate Check In Data with Badge

    We have a client interested in "validating" the Engage check in data with badge data in a report.

    Are we able to design a new insights dahsboard that displays

    Capacity & Assigned People Versus Consumption

    And Workplace consumption is BOTH Desks booked / Desks Checked-in AND attendance to site (via Badge).

    This would help identifiy people attending and not booking... and people booking and checking in remotely but not actually coming to site. comparing check in and badge would be very helpful to give a true usage / consumption overview.

    4 votes

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    0 comments  ·  (4) Dashboards & Reports  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    Serraview Insights offers a number of reports and dashboards which provide details on booking activity from Engage booking data and other activity sources. This includes floorplan views of booked desks, reports on check in activity, validating badge and engage data and a range of other reports.


    Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Bookings_and_Reservations_Folder or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  11. Dashboards showing Engage bookings and check-ins with SVLive utilisation

    Provide end user dashboards illustrating Engage bookings and check-ins against actual SVLive utilisation at building, floor and space level.

    4 votes

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    0 comments  ·  (4) Dashboards & Reports  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    Serraview Insights offers a number of reports and dashboards which provide details on booking activity utilisation from Engage booking data and other activity sources such as Badge and SVLive.


    Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Bookings_and_Reservations_Folder or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  12. Notify admins if neighborhoods are at capacity

    The ability to notify Serraview admins when all the available desks in a neighbourhood or floor have been reserved and reached their capacity.

    4 votes

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    0 comments  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    Serraview Insights offers a number of dashboards which provide details on space utilisation from Engage booking data and other activity sources.


    Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Utilization_Folder for more details on how to schedule reports based on current or future booking numbers.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  13. MAM Wrap for Engage App

    MAM wrap to engage App - we are looking at enforcing MAM for users in order to download engage app. Serraview MAM wrap will be required.

    4 votes

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    0 comments  ·  (6) Configuration  ·  Admin →
    Completed  ·  Terry Kapnoullas responded

    Engage with Intune is now available on the app store. Thank you for your suggestion.

  14. Reservations - Daily Bookings Chart

    As a Space Manager, I'd like to see how many bookings & available desks there are every day.

    4 votes

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    0 comments  ·  (4) Dashboards & Reports  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    Serraview Insights offers a number of reports and dashboards which provide details on booking activity from Engage booking data and other activity sources. This includes floorplan views of booked desks, reports on check in activity, validating badge and engage data and a range of other reports.


    Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Bookings_and_Reservations_Folder or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  15. Reservation assist showing floorplan view

    As a user, I would like to view a floorplan to see which desks I can reserve based on the reservation assist inputs and book the space visually because I don’t know where the desk is when I view a list of desk numbers

    4 votes

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    0 comments  ·  Admin →

  16. Privacy Settings

    An an Engage user I want to be able to set what personal information I share with my colleagues, including my location (opt in/opt out)

    4 votes

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    Completed  ·  0 comments  ·  Admin →

  17. Future desk/room bookings & search

    As an employee, I'd like to book either a meeting or working space in the future, specifying the date/time needed.

    I'd also like to be able to search for other employees based on their current booking.

    support back2work from covid

    4 votes

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    Completed  ·  0 comments  ·  (1) Bookings & Reservations  ·  Admin →

  18. Users should be able to delete desk and room reservations after checking in

    3 votes

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    0 comments  ·  (1) Bookings & Reservations  ·  Admin →

  19. Korean - Standard (ko)

    Provide Engage in Korean - Standard (ko)

    3 votes

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    0 comments  ·  (7) Languages  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    Engage is now supported in Korean, along with a number of other languages.

    This feature may require your Engage system administrators to configure engage with multilingual support, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Multilingual_Support or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

  20. Clever Social Distancing by Building

    Allow Clever Social Distancing (Social distancing buffer) to be different for each building since different countries/region have different guidelines

    3 votes

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    2 comments  ·  (8) Integrations  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    Engage supports automatic safe distance and covid limit booking rules per site.


    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_COVID_Compliance/002Set_up_Book_Safe_and_Distance or contact your Customer Success Manager for more details.


    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

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