130 results found

1. Remote Employee Experience

   Both near term and longer term, employees will continue to work from home in larger numbers. Employees who work from home should still benefit from “employee experience” offerings from their employers. A new category of “remote employee experience” use cases is likely to emerge.

   Those cases could include:
   - Company communications
   - IT requests
   - Auto-ship new equipment
   - Auto-dispatch technician
   - IT/Network security
   - Find colleagues
   - Via SVLive
   - Via “shift” data
   - Health and safety checks
   - Meeting reservations
   - Set meeting room capacity based on colleagues in office
   - Integrate with meeting invite system (Teams, Slack, etc)
   - Integrations
   - Alexa/Google for find, calls, messages, meetings, service requests

   Both near term and longer term, employees will continue to work from home in larger numbers. Employees who work from home should still benefit from “employee experience” offerings from their employers. A new category of “remote employee experience” use cases is likely to emerge.

   Those cases could include:
   - Company communications
   - IT requests
   - Auto-ship new equipment
   - Auto-dispatch technician
   - IT/Network security
   - Find colleagues
   - Via SVLive
   - Via “shift” data
   - Health and safety checks
   - Meeting reservations
   - Set meeting room capacity based on colleagues in office
   - Integrate with meeting invite system (Teams, Slack,… more

   2 votes

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   0 comments  ·  Delete…  ·  Admin →
   Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

   The engage Concierge menu provides a flexible tool for providing employee experience for remote and in office staff

   
   

   Please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Concierge_Menu or contact your Customer Success Manager for more details.

   
   

   Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

2. Room Reservations - Situational Awareness

   As a Space Planner I'd like to understand what's happening with my rooms/collaboration spaces.

   The dashboard should show:
   - Rooms
   - Room Type
   - Room Capacity
   - Number of Bookings per Day
   - Number of Check-Ins per Day

   2 votes

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   0 comments  ·  (4) Dashboards & Reports  ·  Delete…  ·  Admin →
   Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

   Serraview Insights offers a number of reports and dashboards which provide details on booking activity utilisation from Engage booking data and other activity sources such as Badge and SVLive.

   
   

   Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Bookings_and_Reservations_Folder or contact your Customer Success Manager for more details.

   
   

   Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

3. Double-Tap to Zoom

   As an Engage User I'd like to be able to double-tap on the floorplan to zoom in, so that I can zoom with one hand (pinch-zoom takes two hands - one to hold the phone, the other to pinch)

   2 votes

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   0 comments  ·  Delete…  ·  Admin →
   Completed  ·  Terry Kapnoullas responded

   This feature has been completed and will be in our next release scheduled for tomorrow.

4. Engage Kiosk - Windows Kiosk Support

   Provide native support for Engage Kiosk to use Windows Kiosk Mode

   1 vote

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   Completed  ·  0 comments  ·  (3) Kiosks  ·  Delete…  ·  Admin →

5. Engage desktop app and more popup customisation settings

   Would be good to have Engage page as a desktop app. That would allow quick access and pop up notifications such as
   1. xx booked a desk for you, accept or decline
   2. You have a booking today, check in or cancel
   3. you have no booking tomorrow, place one or ignore
   4. Your booking will end in 15 minutes, pack up or extend - packing up checklist etc.
   A whole range of things can be much easier and user friendly if it just actively engage as opposed to passively awaiting people to go in and action. The same goes with the mobile app. Would like to see more features and customisations allowed for the app.

   Would be good to have Engage page as a desktop app. That would allow quick access and pop up notifications such as
   1. xx booked a desk for you, accept or decline
   2. You have a booking today, check in or cancel
   3. you have no booking tomorrow, place one or ignore
   4. Your booking will end in 15 minutes, pack up or extend - packing up checklist etc.
   A whole range of things can be much easier and user friendly if it just actively engage as opposed to passively awaiting people to go in and action. The same goes… more

   1 vote

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   0 comments  ·  Delete…  ·  Admin →
   Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

   An enhancement has been delivered to Engage to send users confirmation emails when they make a booking, send notifications on the day of their booking via email or app notification or automatically cancel a booking if not checked in.

   
   

   This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Desk_Reservations
   
   Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

6. Improve Desk / Spaces Attribute search

   Currently the filtering for the attributes is either one or all attributes that we select to be searched. It would be good to have an option to tick if the requirement of the search is to ensure the desk/meeting rooms have all the attributes selected not just one or the other. I would think most cases people would for example want to search for multiple items such as sit to stand and dual monitors for example.

   1 vote

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   1 comment  ·  Delete…  ·  Admin →
   Completed  ·  Craig Maroney responded

   Hi. 

   
   

   The ability to filter by one or more attributes within Engage is now available.  

   
   

   Please visit the Find a space using reservation assist page for more information.  

   
   

   Please keep voting on the ideas you'd like to see us working on next.

7. French - Canadian (fr-ca)

   Provide Engage in French - Canadian (fr-ca)

   1 vote

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   0 comments  ·  (7) Languages  ·  Delete…  ·  Admin →
   Completed  ·  Craig Maroney responded

   Engage in French - Canadian (fr-ca) is now available.

   For more information on multilingual support, please visit help.serraview.com/display/ENEG/Configure+M.. ( help.serraview.com/display/ENEG/Configure+M.. )

8. Workplace One MDM Support

   It appears to be a produce from VMWare - for controlling staff downloading the Engage APP - Important for one of our Largest Clients in APAC

   1 vote

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   0 comments  ·  (8) Integrations  ·  Delete…  ·  Admin →
   Completed  ·  Terry Kapnoullas responded

   Engage with InTune is now available on the app store.

   Thank you for the suggestion.

9. add the ability to make a booking into desktop version
   1 vote

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   0 comments  ·  (1) Bookings & Reservations  ·  Delete…  ·  Admin →
   Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

   Engage is available via iOS or Android Mobile App, Web browser or Windows Touch Device

   
   

   Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

10. Bookings over multiple cores - zone a & b

    we have a client with extremely large floorplates, which appear in serraview as level Zone A and Zone B. in their VBS data they have a large neighborhood, which is set up as two neighborhoods in VBS. for static reporting this limitation is acceptable. But this has an impact on booking experience of Engage. teams in this neighboorhood, can in fact work on either side of the core, if they chose. how can engage and or vbs, be configured so the booking expeirence - working within a neighborhood over two cores, be configured when this is treated separately in VBS. As a staff member i want to book a seat in either my neighborhood in zone A or B. but booking by "floor" is not an option as this opens up the bookings to other teams not in my neighborhood.

    we have a client with extremely large floorplates, which appear in serraview as level Zone A and Zone B. in their VBS data they have a large neighborhood, which is set up as two neighborhoods in VBS. for static reporting this limitation is acceptable. But this has an impact on booking experience of Engage. teams in this neighboorhood, can in fact work on either side of the core, if they chose. how can engage and or vbs, be configured so the booking expeirence - working within a neighborhood over two cores, be configured when this is treated separately in VBS.… more

    1 vote

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    0 comments  ·  Delete…  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    An enhancement has been delivered to Engage which gives further flexibility on how spaces can be booked and which spaces staff can book across multiple floors and buildings.

    
    

    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Set_up_Desk_Reservation_Permissions or contact your Customer Success Manager for more details.

    
    

    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

11. Floorplan view that shows headshots of assigned people in seats

    We've all gone through a fairly isolating year, and that experience is likely even more poignant for people starting a new job during the outbreak. It would be great to see people's headshots on the floorplan view so new users are greeted with smiling faces rather than a floorplan for a location they've never seen before. This could help users who are currently isolated feel more connected when they come back to the office as well.

    •  

    1 vote

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    0 comments  ·  (2) Find & Search  ·  Delete…  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    Engage displays the photo of employee's if you select the person via the person search or if you select their name on a floorplan. 

    To configure employee photos please refer to the help site:

    • Add Photos for Employees

    Please contact Serraview support or your Customer Success Manager for more details.

    Thank you for contributing to UserVoice and helping improve Engage. Please help us improve Serraview and Engage by voting on your favorite ideas!

12. Double Booking

    Is there a way to limit a users credentials for reserving seats to a floor? We notice JOHN DOE is booking 2 seats on one floor. This is taking a seat from someone who may need a potential seat.

    1 vote

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    0 comments  ·  (1) Bookings & Reservations  ·  Delete…  ·  Admin →
    Completed  ·  Terry Kapnoullas responded

    In Engage, you can limit the number of concurrent bookings an employee can make.

    For instance if it is set to one, John can make multiple bookings but their start and end times cannot overlap.

13. Report - Usage of Engage Reservations

    As a Reservations Manager, I want to understand how well our employees are using (or not using) the reservations system. For example, how many bookings are being made, how many check-ins, how many no-shows over a period of time... broken down my business unit and locaiton.

    1 vote

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    0 comments  ·  (4) Dashboards & Reports  ·  Delete…  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    Serraview Insights offers a number of reports and dashboards which provide details on space utilisation, check in behaviour, booking behaviour, utilisation comparison with SVLive and Badge data from Engage booking data and other activity sources.

    
    

    Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Utilization_Folder or contact your Customer Success Manager for more details.

    
    

    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

14. Report - Bookings for a Person

    As a Space Manager I want to see a list of Spaces that an employee has used/intends to use (booked) over a certain date range so that:

    a. I can do some basic contact tracing - to see who an employee may have come into contact with
    b. I can clean up future bookings for terminated employees

    1 vote

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    0 comments  ·  (4) Dashboards & Reports  ·  Delete…  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    Serraview Insights offers a number of reports and dashboards which provide details on space utilisation, check in behaviour, booking behaviour, utilisation comparison with SVLive and Badge data from Engage booking data and other activity sources.

    
    

    Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Utilization_Folder or contact your Customer Success Manager for more details.

    
    

    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

15. Future State Reservation Floorplan

    In reserving assistance, please have floorplan reflect availability of desks and rooms on the date selected

    1 vote

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    0 comments  ·  (1) Bookings & Reservations  ·  Delete…  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    Engage displays the floorplan based on the selected time, using the time and date selector at the top of your screen.

    
    

    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

16. Searching by organizational unit
    1 vote

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    0 comments  ·  Delete…  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    An enhancement has been released to Engage which provides the ability to search for teams.

    
    

    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Team_Reservation or contact your Customer Success Manager for more details.
    
    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

17. Regional Communications

    Customize app messaging / Concierge per region. MSCI is a global org and COVID19 has influenced when each region is going back to the office.

    1 vote

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    0 comments  ·  Delete…  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    An enhancement has been delivered to Engage to customise the concierge menu for different countries, regions, states, cities and offices.

    
    

    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_the_Regional_Concierge_Menu or contact your Customer Success Manager for more details.

    
    

    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

18. Desk Reservations - Situational Awareness

    As a Space Planner, I want to understand what's happening with my hot desks.

    The Dashboard should show:
    - Location
    - Hot Desks
    - Bookings per Day
    - Checkins per Day

    1 vote

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    0 comments  ·  (4) Dashboards & Reports  ·  Delete…  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    Serraview Insights offers a number of reports and dashboards which provide details on booking activity utilisation from Engage booking data and other activity sources such as Badge and SVLive.

    
    

    Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Bookings_and_Reservations_Folder or contact your Customer Success Manager for more details.

    
    

    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!

19. Concierge Menu

    As an Engage Customer, I'd like Engage to be a jumping off point to many other apps.

    Examples:
    - Apps that allow me to see local amenities
    - Apps that allow me to order food
    - Document management system
    - User forums
    - content management system

    1 vote

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    Completed  ·  0 comments  ·  (8) Integrations  ·  Delete…  ·  Admin →

20. Show my LinkedIn Profile Pic
    1 vote

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    0 comments  ·  (8) Integrations  ·  Delete…  ·  Admin →
    Completed  ·  AdminDuncan McConchie (Manager, Strategic Customer Success, Eptura) responded

    An enhancement has been delivered to Engage to display profile pictures of users. There are no plans to integrate with Linkedin profile picture at this time.

    
    

    This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Other_Engage_Configuration/001Add_Photography_for_Employees_and_Spaces or contact your Customer Success Manager for more details.

    
    

    Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!