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Eptura Visitor

Eptura Visitor


Welcome to Eptura Visitor's feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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3 results found

  1. The visitor has passed their estimated on-site time. Setting allows to determine a buffer window of 15-30-45-1hr increments before the visitor name is highlighted across the log screen, identifying that the visitor may still be onsite and needs security to track them down.

    Secondary action - visitor is highlighted and a notification is sent to the host to verify visitor status or meeting end status. Notification is then sent to the visitor, kindly asking them to return their badge to the front desk.

    Think highly secured facilities, gov, financial, and data centers.

    2 votes

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  2. The current approval workflow is an all-or-nothing at the onset of an invite. Multiple missed opportunities in the gov space show that a multi-step approval is necessary to stay in regulatory compliance.

    Build this if-then scenario into the rules setting of building a workflow. If they are here for x, approval is required by this user; once approved, then passed to approver 2. Once these pre-reg steps are answered, only then will the next welcome steps be sent to the visitor.

    2 votes

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  3. We have multiple locations and over 2000 staff. When staff are set up on ProxyClick they are assigned to a default location which may/may not be where they frequently have visitors. Sometimes our users forget to switch location before booking in their visitors. It would be a great help to our reception staff at each location if there was a "switch visitor location" option within the edit function for a single or group visit that has been mistakenly input to the wrong location. They could select the correct location and the visitor is quickly transferred to the correct location dashboard…

    1 vote

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