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Eptura Visitor

Eptura Visitor


Welcome to Eptura Visitor's feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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7 results found

  1. The visitor has passed their estimated on-site time. Setting allows to determine a buffer window of 15-30-45-1hr increments before the visitor name is highlighted across the log screen, identifying that the visitor may still be onsite and needs security to track them down.

    Secondary action - visitor is highlighted and a notification is sent to the host to verify visitor status or meeting end status. Notification is then sent to the visitor, kindly asking them to return their badge to the front desk.

    Think highly secured facilities, gov, financial, and data centers.

    2 votes

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  2. Single reporting button that fetches visitor data based on pre-set adjustable filters.

    People & Presence Summary

    Current Visitors On-Site – total count, names, host, company, and duration of visit.

    Expected Visitors Today – upcoming arrivals with check-in times, visitor type, and host.

    Overstayed Visitors – visitors still on-site past expected checkout time.

    VIP or High-Priority Guests – flagged for escort or enhanced access.

    Blocked or Denied Entries – any visitors rejected due to watchlist match, expired credentials, or host unavailability.

    Compliance & Safety Readiness

    Signed NDAs or Safety Forms – percentage completion, with list of visitors missing documentation.

    Training or…

    2 votes

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    New Idea  ·  0 comments  ·  Reporting  ·  Admin →
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  3. If AI is in our future direction.....Listing some example prompts the Security team may use for reporting.

    “Show me all visitors on-site right now by building.”
    “Which contractors are scheduled to arrive tomorrow who haven’t completed safety training yet?”
    “Who has been on-site more than 10 times this quarter without a permanent badge?”
    “List all visitors checked in after hours this month.”
    “How many VIP visits did we have last quarter, and which departments hosted them?”
    “Were there any denied check-ins due to expired credentials?”
    “Which visitors have NDAs that are about to expire?”
    “Show me all visitor logs for…

    2 votes

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    New Idea  ·  0 comments  ·  Reporting  ·  Admin →
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  4. The current approval workflow is an all-or-nothing at the onset of an invite. Multiple missed opportunities in the gov space show that a multi-step approval is necessary to stay in regulatory compliance.

    Build this if-then scenario into the rules setting of building a workflow. If they are here for x, approval is required by this user; once approved, then passed to approver 2. Once these pre-reg steps are answered, only then will the next welcome steps be sent to the visitor.

    2 votes

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  5. 1.There should be an ability to customise the approval. For example, only go through approval if user has selected from the custom field " drop down list "Additional Access"

    1. Ability to select which visitor type should get remote registration request. For example, we do not want our standard visitors to get this request, but we contractors should so that they have the ability to upload their RAMs.

    2. A live chat function that users can use to chat directly to reception

    1 vote

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    New Idea  ·  0 comments  ·  Dashboard  ·  Admin →
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  6. Global Security Site Supervisor at Global Security Operations Institution is looking for ways to identify hosts who happen to have the same name. He has only been presented with options such as add a "1" or "2" into their name but he would like real identifiers such as email and group/BU to be identifiable upon first glance.

    1 vote

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  7. We have multiple locations and over 2000 staff. When staff are set up on ProxyClick they are assigned to a default location which may/may not be where they frequently have visitors. Sometimes our users forget to switch location before booking in their visitors. It would be a great help to our reception staff at each location if there was a "switch visitor location" option within the edit function for a single or group visit that has been mistakenly input to the wrong location. They could select the correct location and the visitor is quickly transferred to the correct location dashboard…

    1 vote

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