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Eptura Visitor

Eptura Visitor


Welcome to the Eptura Visitor Ideas forum. We love hearing your feedback. If you have suggestions for ways Eptura Visitor can better meet your needs, please share them with us. While we may not be able to respond to every suggestion, our product team regularly reviews all submitted ideas.

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12 results found

  1. Hello,

    My team and I use the visitor dashboard at all hours of the day and night, it would be really comfortable if we could turn the dashboard interface into a "dark mode" to help us reduce eye strain and keep a more comfortable brightness on our displays.

    3 votes

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  2. The request is to have easily the number of visitors inside the building, still present on site by anonymising the data for a non-admin user / receptionist trainee

    2 votes

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  3. In the Reception dashboard, there is no way to sort custom fields. For example, we have a custom field to record the visitor access card number. This will vastly improve the efficiency given we have thousands of visitors per day.

    2 votes

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  4. Hello,

    Could you please make the “Check-out” button the same size as the “Check-in” button?
    Many visitors are having difficulty finding the Check-out option when they leave.

    Thank you for your support.

    1 vote

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  5. There is currently no way to upload files into a visitors profile other than having the visitor upload them in the pre registration. It would be very nice to have the ability to do this in the visitor profile in the dashboard. This would be nice to have as this way we can upload the documents also without having to send them te preregistration again.

    1 vote

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  6. Using ACS integration, we have enabled the ability for our reception team to select what access level to provide a visitor. Automatically, when registering a visitor it should select "default from the drop down list. However, when the visitor was registered from Eptura Engage, the field is left as blank and therefore.

    Better integration between the two system should improve and regardless of where the visitor is registered, Eptura visitor should be able to add the default access level.

    1 vote

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  7. When SSO and user provisioning are enabled, If a user is not added as a user of any location (not yet provisioned), they see a non-user friendly error screen that doesn't advise them what to do. Suggest this page be more user friendly and advise the user to contact their Eptura Visitor administrator or similar?

    1 vote

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  8. When SSO is implemented, users must always use a special link when logging in.

    If a user visits https://app.proxyclick.com, the screen presents a confusing login box to users with no way to start a login via SSO. SSO is enforced so they do not have a username and password to login with.

    This problem is exacerbated if a user favourites / bookmarks the location link after login as they expect this to work for repeat visits, but it does not and on repeat visits after the session expires it shows them the login screen.

    This became such a problem…

    1 vote

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  9. 1.There should be an ability to customise the approval. For example, only go through approval if user has selected from the custom field " drop down list "Additional Access"

    1. Ability to select which visitor type should get remote registration request. For example, we do not want our standard visitors to get this request, but we contractors should so that they have the ability to upload their RAMs.

    2. A live chat function that users can use to chat directly to reception

    1 vote

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  10. 1 vote

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  11. This is regarding the watchlist alert which shows on the dashboard and the user rights related to the watchlist.

    1.) Client have requested for the feature to be added on the visitor dashboard for the watchlist alerts, where the notes of the watchlist should also be visible on the dasboard too as of now it is only visible in the watchlist alerts email.

    2.) There should be modification in the user rights for the watchlist, where right to view and manage the watchlist should be separated, means the ability to delete the enteries in the watchlist should be a separate…

    1 vote

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  12. Team,

    It would be of great use to be able to use different/custom fonts for the Welcome Screen and overall Dashboard.

    1 vote

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