1182 results found
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Add an overview for special deliveries with the available amount left of items
Add an overview for delivery request where we can see in total what kind of equipment or supplies are available right now (i.e. the total available amount of items and the amount which is left).
We are looking for an overview list which shows the storage contents, what/where the rented items are at the moment
3 votes -
3 votes
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Interactive Floorplan
The new feature where the floorplan can be zoomed in and out does not work well on small floorplans where scrolling down with the mouse was more useful than zooming in like it does now. We should have the option to revert it back to how it was.
2 votes -
Support for more complex working patterns
Can the booking parameters be upgraded to allow monthly and weekly constraints within the same rule? For instance:
The ability to offer 20 booking slots in a 4 week period (10 days every 4 week) but we don’t want users to be able to book any more than 3 days (6 slots) in a week.2 votes -
Submit Support Ticket Directly from Panel / Device Hub
Problem
When a panel fails, admins must:
Identify panel
Gather logs
Gather room information
Navigate to Support portal
Manually submit ticketThis creates:
30–60 minutes of overhead
Potential days of back-and-forthBain referenced Neat as an example of best practice.
Neat allows:
Ticket submission from panel
Ticket submission from cloud portal
Automatic device metadata inclusionBain views this as a major usability differentiator.
Requested enhancement:
Add:“Report Issue / Open Support Case” option
From:
Panel admin screen
Device Hub / Connect portalAutomatically attach:
Device ID
Location
Logs
Firmware
Authentication contextBusiness Value:
- Faster issue resolution
- Reduced troubleshooting…2 votes -
Send booking OR cancellation emails when made via API
Configure Engage for sending emails for bookings or cancellations made via API.
The engineering team has confirmed that currently the booking confirmation emails are not triggered when the booking is created through the admin API.
2 votes -
Home page
Feedback from customer:
Language translation (German) not accurate. for example: "Booking Grid" > is translated into "Overview".
Also the office/remote availabilty view does not reflect the availabililty properly when a fixed desk is released.
They have tio adjust each manually.
2 votes -
Ability to add multiple vendors for one article
Want to have multiple vendors assigned to one article, for example we have multiple vendors working in the same building who can all deliver pretzels or coffee at the same price. vendors will decide between themselves which one will fulfil the order based on their capacity.
2 votes -
Vendor Reports
Vendors need the ability to pull up reports on amended bookings and the list of entities amended.
2 votes -
Vendor team - visibility of changes in bookings
Vendor team requests the need-to-know granular details of the amendments being done on a past/upcoming booking so as to charge back to cost-centers correctly.
2 votes -
Vendor Dashboard report - Widen report to make long catering notes more readable
Vendor Dashboard - Print Friendly Version
Is it possible to enhance the print friendly version within the vendor dashboards, our catering teams have resulted to using this as it has all the information and is somewhat easier to view unless you have a lot of notes than it becomes a not so friendly version.
At the moment when you print the format does not utilize the whole page causing test to become difficult to read.
This would be a quick win for busy Catering and possible AV teams.
2 votes -
alice.purton@pinsentmasons.com
Catering cut off timing
The system is able to allocate hours and days to cut off timing of catering items. This is not currently allowing the weekend to be included, and can result in the designated cut off timings being considered correctly for the catering team. We would like to have "Working Days", in place of just the "Days" offered currently, so that we can configure the lead timing of catering items in an informed and helpful manner.
2 votes -
Catering/ Meeting BEO (Banquet Event Order)
BEO (banquet event order)
Admins/Team able to print out BEO with the catering details to include (delivery/clean up time, delivery location, event name, host/POC name, the order in details (listed of what comes in the room temp buffet) the price.
There should be an option to have this printed into a PDF or imported onto an Excel sheet. The capabilities to also export this into an excel for daily meetings and daily/weekly sales. Being able to forecast upcoming events for the day, week, monthly view.Any add on catering orders to notify the reception team of any changes/cancellations. IF it's…
2 votes -
Adding new rooms -- to catering item process
Adding New Rooms to catering item:
- Current process is slow because each catering item must be assigned individually.
Suggested improvement:
- Allow adding catering to a specific room, rather than assigning rooms to each catering item.Can this other way round has any workaround where we can add catering items to rooms rather than assigning rooms to each catering item as it consumes longer time.
2 votes -
Additional & Customizable attributes
need the ability to have more than 10 customizable attributes and allow for self-serve customization
2 votes -
Hourly booking: "Find your team" functionality enhancements
Under the hourly booking model, the "Find My Team" feature no longer allows you to see which specific desk your colleagues are booked into. As a result, employees in our organisation know their team members are on-site but have no idea where they are located.
The all‑day booking model provided additional granularity and showed the specific desk(s) colleagues were booked into, making it easy to find them.
Can this please be added to the hourly booking model as well?2 votes -
Granular Read / Edit / Delete Permissions for Local Admins
Description:
Currently, Local (site) Admins can view, edit, and delete all reports, although the report content itself is restricted to location‑specific data. To improve control and prevent unintended changes, we request the introduction of granular permissions for Local Admins.
Requested Functionality:Separate permission levels for Local Admins:
Read‑only
Edit
DeleteAbility to assign these permissions individually or via role‑based configuration.
Value:
Increased security and reduced risk of accidental data loss
More precise alignment with operational needs
Clearer separation of responsibilities and improved data governance2 votes -
When someone cancels a booking in Engage, please have the system cancel their "in the office" status
When someone cancels their booking in Engage their status still shows as "in the office". Please have the system automatically change this to "Remote" or "booking cancelled" ?
2 votes -
It should be made possible to create team reservations for multiple teams. We are involved in various types of teams, and currently, it's on
It should be made possible to create team reservations for multiple teams. We are involved in various types of teams, and currently, it's only possible to make reservations for one team. For example, I work as an assistant and should be able to make team reservations for multiple teams, but this is not currently possible. It should also be possible to make reservations for teams one is not personally a part of.
2 votes -
Enhanced User Permission Group - Book on behalf of others
Create an enhanced user permission that can be assigned to a group of users to allow book on behalf of others without assigning them full admin rights.
2 votes
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