119 results found
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Allow to set up a URL link to jump directly to the ticket where the work has been completed
Currently, we are unable to set up a URL link to jump directly to the ticket where the work has been completed.
When the Work Request is completed / closed and the URL link to access that ticket is generated. At this stage when the notificatoin link is generated and by clicking on this link, it will redirect you to the search panel of the closed request page but our expectatoin is that it should go directly to that specific request
6 votes -
BIM Viewer - ACC Models navigation
A person who uses an ACC account should se many different folders & models depending on its ACC rights. Only a few of them are related to the Facility Management « live » processes.
It must be possible to limit the ACC folder to a specified sub-tree.
The objective is to avoid opening models not related to ARCHIBUS, or which can alternative versions.
It must be possible to define a unique list of models behind the « building » button?
It should be setup in the afm_dwgs table with defining the right place to find them in ACC.
10 votes -
lease - read-only consumer?
Please consider ALL types of users / consumers when designing modules. We have been using the lease module for a number of years. Even today when I review the latest version it says Used By: Portfolio Managers, Lease Administrators.
We have maintenance people, finance people, occupying departments, all looking at the data from the lease module. It is not clear from the help which views are designed for these READ-ONLY people.In the over ten years I have used Archibus I find this a problem in most modules. There have been some 'executive' views (the only people here who never…
11 votes -
Apply Service Request Questionnaires to Work Requests
The ability to design Questionnaires for service request types and then display those questions within Workplace has proven to be valuable for customers. Using this same approach, allow customers to create Questionnaires for anything in the Service Catalog (including Work Requests) and then be able to see the answers for those questions within the Maintenance Console.
The ability to create questionnaires for Service Catalog items already exists -- you only now need to make an update to the Maintenance Console to display the results for work requests.
24 votesThis is issue is in business analysis with a tentative plan to implement it this year.
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Hide the Labels in Space Console when Using Hide Labels
In v24.1, it was possible to create a "None" label that hid all of the label text on a drawing. In newer versions of Archibus, there's a "Hide Labels" feature, but labels always show the room code. Can the old functionality from v24.1 be restored in new versions of Archibus, so labels properly reflect their data sources?
9 votes -
Different set of questions for Preventive and Corrective Maintenance
When a user is configuring questions to be displayed in the checklist on the Onsite App. And when these questions are set, they are displayed the same in the questionnaire for both Preventive and Corrective Maintenance.
We want a separate set of questions to be chosen/displayed for Corrective maintenance and Preventive Maintenance. As there is a question for the Root Cause of the problem which is only applicable in case of Corrective Maintenance and not required for Preventive Maintenance
6 votes -
Login process - Infomessage required, when no more licenses are available
If a user logs in to self-service (".../workplace") and there are no more licenses available at that time, the user will not receive an info message, but rather an endlessly rotating circle on a black background.
Here it is required that the user receives a meaningful message from the system.
2 votes -
Remove Icon (x) button missing for Work Log in Work Request Screen
In the MAINTAINENCE CONSOLE --> WORK REQUEST SCREEN, While creating a Work Request there is a remove button(x) for Trades and Crafts person Assignment but there is no remove button (x) button for Work Logs.
Can we add this feature / customisation in the newer versions of Archibus
5 votes -
Improve filtering in "Search and Manage Work Requests" view
Improve the Search and Manage Work Requests form with tool tips and modification of navigation / layout.
For example, layout could be improved by (1) grouping certain fields under a heading. For example, Location for the group of 4 related fields and Date for the 6 date fields, and (2) keeping related fields in the same column.See attached image.
3 votes -
Addition of Date Started / Date of Input in the Maintenance Survey Report
'MAINTENANCE SURVEY REPORT Screen has only the Date to Perform and Date Completed but in Database, there's a field called Start Date /Input date and we want to display this date (additional column) in the web central Maintenance Survet Report screen
5 votes -
Show Archibus version number again
In WebCentral & Workplace, show the version number again (it used to be in "about").
Now there's no way for a user to indicate what version he's using.
This is paramount for support.Suggestion : it could be visible in the menu in bottom/left or in the "my profile" popup.
12 votes -
Create AI features to workplace portal
Enhance workplace portal/ reservations to use AI to notify and help plan the day for a user. Notify staff when colleagues are coming to the office, help reserve their favorite hotel, look at their schedule to see if they need a meeting space and help choose one with the appropriate size (local vs remote participants) and distance and typical preferred tech. This could also prompt after a hotel or room usage to see if everything worked properly or if a ticket needs to be opened.
2 votes -
Create a parameter, for OnSite app. to track the position of the Craftsperson.
Create a parameter, for OnSite app. to track the position of the Craftsperson.
This will help the Dispatcher to dispatch the most closer to Incident Craftsperson available.
Integration with GIS (Esri, Google...) will make this easy to present.
If parameter is 1 Archibus receive coordinates from OnSite if 0 no coordinates are sent.
Onsite may show on GIS the position as well.8 votes -
Improved workflow for rebooking workspaces for the same time interval
- Booked a variety of wkstations for Myself, Other Employee and Visitor.
- Booked Daily Recurring for 14 days for myself.
- I was prompted to remove all my bookings and replace with the recurring booking.
- I selected Yes.
- All bookings, including those made for other people were deleted.
27 votes - Booked a variety of wkstations for Myself, Other Employee and Visitor.
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List of bug
It would be very useful to have access to a bug tracking tool for Archibus. We often reports issues to our integrator and we don't know if the issues are even tracked or processed.
6 votes -
Add a banner to inform users of upcoming maintenance/new features
Make it possible for admins to add a banner on the Workplace pages to inform users e.g. of an upcoming maintenance or new features.
It should also be possible to add a link in the banner, directing users to a page with more info (e.g instructions for using a new feature).
58 votes -
Support viewing external work orders on map in Onsite
Today a person can create an external ticket by entering a lat/lon instead of a building/floor/room. If the ticket is worked in Onsite, the craftsperson cannot view where the work order can be found.
9 votes -
LEASE: Add Description fields to Facility Type table (3474)
BUG
Add Description fields to Facility Type table, facilitytype table contains only 1 field: facilitytypeid.
1. Add 2 new fields to the database:
facilitytype.description
facilitytype.descriptionfr
2. Add new fields to Define Facility Type view
3. Add new fields to Select Value - Facility Type ID vi11 votes -
Need the ability to add resources to reservations on Workplace
While there is a suggestion to add resource reservations to workplace reservations we need the ability to request resources to any room reservations as many users are now using workplace as the exclusive interface for their customers and they need the ability to request resources for their room reservations without going to the calendar console.
26 votesThis feature is under consideration for a future release
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Log in as another user
Ability to log in as another user to test a change in this user's configuration or try reproducing an issue only this user is seeing.
With SSO enabled environments, this is not doable
The system should keep track of this action for audit purposes141 votes
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