960 results found
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In the maintenance survey report, the question text for creating a service request is displayed in the confirmation contents
The checklist provide an option to create a service request. Depending on the answer to the follow-up question, the maintenance survey report can be displayed in three different ways.
Screenshots are available in the File tab.Example
When the answer to the question is "No," the option is set to enable the creation of a service requestNO1. the answer to the question is "Yes" → no record is added in the maintenance survey report screen.(wr_id=1150004568)
NO2. if the answer to the question is "No Follow-up service request is displayed → Create a service request and complete the checklist →…
5 votes -
Supporting lookup fields in Maintenance Checklists
Allow the administrator to define fields of type "Lookup" in Maintenance Checklists as can be done in Compliance Questionnaires.
This would then be usable in both Web Central and OnSite
An example of use case is when PM work requests are used to track inspections. and we need to keep track of the inspection device used (e.g a CO2 meter). Those devices have been put into the EQ table so that means we need to associate an EQID with the inspection while on the field. Having the correct EQID is important because associated with it are calibration information.…
5 votes -
Onsite Does not support Backgroud App Refresh functionality
We have a use case scenario to download the data locally in the Onsite App.
Case 1
When the data is downloading, we need to keep the phone screen on, we have touch the screen again and again, if the phone backlight goes off, the downloading pauses.Case 2
When the data is downloading, we cannot even minimize the app, if we do, the downloading pauses even worse sometimes, it starts again from the start.Assuming the Offline data to be preapred takes 30 minutes to download, then it's very frustating for the user to keep the Onsite App open…
5 votes -
Compare Asset Database Records
There needs to be a way to QC Assets in the Archibus database vs. those placed in Revit. Basically, a database comparison between the two, similar to the Windowed Assets where it shows assets in Revit that 'used' to be in Archibus. The example QC is for Room that may be in Archibus and never were connected via Revit. See attachments for workflow concept.
5 votes -
User Forum
Request: Dedicated forum for Archibus and Smart Client users.
Justification: Limited online community knowledge sharing available.
Implementation: Structure would differ from UserVoice currently as questions would be posed to the user community. Site monitored by other users and Eptura product team to answer questions or request improvement/feedback to future builds as it operates now. Recommend including a search feature for users to reference previously ask questions. Recommend ability to mark forum responses as solutions/solved to posed questions/problems - similar to the Autodesk forums.
Expected benefits:
- Increased user engagements and knowledge sharing.
- Reduced burden on Eptura support to answer…5 votes -
Only allow Chat function (button) to be active when there is a value in the em.cellular_number field
Currently the chat icon is bolded when there is a value in the em.phone field. however this field would typically contain the value of a business phone number that cannot be messaged. It would make more sense to have this associated with the em.cellular_number field which would be more likely setup for messaging.
5 votes -
Minus sign '-' in checklist measurement type is not available in Onsite App
Minus entry in the checklist measurement type can be done in Web Central but not onsite. (There is only a numeric keypad)
5 votes -
Text on Button to Confirm Meeting
The final button to confirm a meeting should read "Confirm" or similar instead of "Next ->" so the user is aware there are no more steps to complete and they are about to commit the reservation. Screenshot attached.
5 votes -
Spellcheck on Comments and other similar description fields
I noticed that when I used the comments section to send an email from a work request, that there is no spellcheck feature to highlight words that are spelled incorrectly.
As someone who does alot of communications in this manner, and doesnt have great spelling, this would be greatly appreciated.
5 votes -
''team'' feature for Service Desk Managers/Multiple people overseeing the same services
Our stakeholder group that uses service desk currently has a management team that would like to oversee all tickets that their service providers handle, but with SLA configurations, we can only assign 1 service desk manager per ticket. We would love to have more than 1 assigned/have a workaround where multiple SD managers can oversee the same request.
Our current workaround is to have the same login for 3 people (The management team), but this is not great as the email for escalation can only route to the one email (which is 1 person's email and not all).
This would…
5 votes -
User Defined Fields (UDF) can be added from Web Central instead of Coding Customisation
As of now USER DEFINED FIELDS (UDF) can be added through coding, We want here should be a feature in Web Central, from where we can add the new UDF's without touching the code.
This feature is requested by most of the Japanese market clients
5 votes -
Remove Icon (x) button missing for Work Log in Work Request Screen
In the MAINTAINENCE CONSOLE --> WORK REQUEST SCREEN, While creating a Work Request there is a remove button(x) for Trades and Crafts person Assignment but there is no remove button (x) button for Work Logs.
Can we add this feature / customisation in the newer versions of Archibus
5 votes -
Addition of Date Started / Date of Input in the Maintenance Survey Report
'MAINTENANCE SURVEY REPORT Screen has only the Date to Perform and Date Completed but in Database, there's a field called Start Date /Input date and we want to display this date (additional column) in the web central Maintenance Survet Report screen
5 votes -
Difference in integrated value current and previous should be displayed
In the case of water and electricity meter readings,The difference (daily usage) can be displayed.
Please check the attached screenshot :
①Enter the meter reading for the day
②The previous day's meter reading is displayed
③The difference is displayedNeed for this Enhancement
If you set upper and lower limits, you can also notice abnormal values5 votes -
Module Upgrade - List Features that are being removed
Archibus provides the new features that are included in the new version releases but fails to articulate the existing features that are being removed. This has caused our team challenges after an upgrade to find out that some of the things that we have been using no longer exists.
It would be helpful if the new version documentation includes new features BUT also ones that are being removed.5 votes -
Calendar option for Workplace Service request
Adding a calendar option to the Workplace catalog for a service request, rather than manually typing it in the work description would be extremely helpful.
A simple example: I would like a picture hung in my office. I will be out on November 21, can you please do it then?
Adding a Calendar to select the date and then store it with the work request would be perfect.5 votes -
A new Workplace App for booking any bookeable space.
A Workplace App where the user can find and reserve spaces such as meeting room, workplace, car parking, lockers, quiet zones and many.
In this way, users can book more than one amenity based on configurations, specific to each location. In summary, the booking readily available amenities and spaces will be hassle-free and clear.5 votes -
Highlights for Fully-Booked Floors
When a floor is fully booked the blue/gray available/booked highlights do not load at all. This gives users the impression that the highlight has failed to load and there is an application error.
I see that as of v2023.02 a message has been added indicating there are 0 rooms available. This is an improvement but it could be more clear.
For a floor that is 100% booked for the selected date/time:
- Display the highlights showing all rooms gray - this will also allow admins to review bookings for fully-booked floors at a glance.
- Make the message more prominent,…5 votes -
Dynamic Questions at Reservation
Similar to the another 2 ideas "Back to Work - Reservation/booking Questionnaires for pre/post use" and Questionnaire for Service Request types, there is desire to have dynamic questions asked of the requestor before they submit a reservation request. We have one client that uses the reservations module not only for reserving rooms but holding events within these rooms. The client wants to set up a series of questions to gather needs for the event/reservation and based on how it's answered, another question may load/display.
An example would be "Is A/V support needed?" if answered "Yes", a second could appear with…
5 votes -
Workplace app - Option to rename Services card
Currently, the Workplace app has a Services card that allows service desk and maintenance requests. For customers who are not interested in Service Desk options but only need maintenance requests it would be nice to have an application parameter that would change the text and possibly the image for the Services card to Maintenance. See the attached image as an example.
5 votes
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