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Serraview

Serraview

Welcome to Serraview’s feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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26 results found

  1. Some features are available in VBS, but not space viewer of workplace and the other way around.
    Examples:
    - Search is available in space viewer, but not VBS
    - Search by address is available in VBS, but not space viewer

    58 votes

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    Search capabilities in the Spaces module have been improved, so users can find the building by the address.


    We have deferred adding a search feature to VBS, as it does not appear to be something many people are asking for.

  2. Enhancements to Custom Fields:
    - Display custom fields in People Directory Grid
    - Add custom fields to bulk import
    - Add hyperlinks as a custom field type
    - Provide drop down list to select

    24 votes

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    Closed  ·  6 comments  ·  Configuration  ·  Admin →
  3. Possibility to sort documents in the Document Library/give documents sequence number so it can be sorted as per clients needs.

    19 votes

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    Closed  ·  0 comments  ·  Document Library  ·  Admin →
  4. Currently only one space type can be selected. need to be able to select multiple within a single report.

    10 votes

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  5. Would like to have a neighborhood stretching across multiple teams, all of which are fixed seating

    5 votes

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  6. We have remote workers and the way we handle this issue is to have a NUS (non user of space) floor and a Unassigned floor for those people who are new hires and have not been assigned a desk or assigned as NUS.

    Is it possible to put in a logic for these virtual floors to not have a floor plan uploaded to them (prevent them to have a drop down on the floorplan upload). I've made a mistake of uploading a drawing to a retail site that only has one floor and accidentally uploaded to the NUS floor (which…

    4 votes

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  7. Instead of having a tab for 'Find a Desk' & 'Find a Person', combine them so available desks show as orange and occupied desks show as blue on the one screen.

    4 votes

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    Closed  ·  0 comments  ·  Locator  ·  Admin →
  8. Option to see additional information for a person - to see whether they are a fire warden or a first aider.

    3 votes

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    0 comments  ·  Locator  ·  Admin →
  9. Good Morning :)
    In locator spaces, would it be possible to have Boardroom and Presentation style added onto Capacity. Having both options would be extremely beneficial to Brisbane as we cater to both styles.
    Boardroom style is a standard "sit down around a table" approach which caters for a smaller capacity.
    Presentation style is used for high capacity meetings where tables are not needed.
    Having both options would assist our front of house team immensely :)

    3 votes

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    0 comments  ·  Locator  ·  Admin →
    Closed  ·  Craig Maroney responded

    Hi Jasmine


    Thank you for your enhancement request.


    This functionality is already available within the Serraview 'Spaces' and 'Space Type' configuration options, available to your organisation's system administrators.


    Please contact your 'Regional Workplace Team' for assistance in configuring your instance.


    More information can be found on the Serraview Help Centre, under the 'Engage & Locator' configuration.


    Regards

    Craig

  10. Hello :) I was wondering if it was possible to be able to create a team or add in a user for external people.

    With external people working within the Brisbane office, we are wanting to capture those people and assign them selected desks. This will be able to help greatly with our reporting.

    3 votes

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    Closed  ·  Craig Maroney responded

    Hi Jasmine


    Thank you for your enhancement request.


    The ability to '+add a person' manually is already available within the Serraview 'People Directory'.


    Please contact your 'Regional Workplace Team' for assistance in configuring your instance, as your data is managed through automated upload, in line with your internal policies.


    More information can be found on the Serraview Help Centre, under the 'People Directory' section.


    Regards

    Craig

  11. As an Occupancy Planner and general Serraview User
    I would like the ability to remove an occupant from a workpoint, without removing the occupant from the Team/Floor/Building
    So that I can more easily manage fixed/flexi teams and anchor spaces.

    Currently, the only way to remove an occupant in VBS is via the Space Form, either by changing the space from fixed to flexi, or by removing the occupant via the Space Data tab. When this is done, the employee is also removed from the team, floor, and building. I want to be able to remove an occupant from a specific…

    3 votes

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  12. Please add in the ability to filter for 'showinvbs' buildings in the assets tab, when searching for lockers it is outputting project buildings in the filter fields.

    If possible please also first sort by 'showinvbs' so that project buildings dont appear first as results when trying to filter.

    3 votes

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  13. I've been running Report 232, Capacity & Opportunity, and trying to extract occupancy information to look at trends during COVID so I'm using Snapshots (which we automatically created every 2 weeks). These reports, as I'm sure affects others, wont report on Buildings that existed at the time, eg. the former TGA site, but will only report on Buildings that exist now.
    I can see that I can no longer select the old TGA site when selecting Region/Building/Floor as it no longer is available in the list, but if I select ACT or Australia then it would be nice to be…

    2 votes

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  14. NABERS ratings are another data field which could be added to Serraview.

    2 votes

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    Closed  ·  1 comment  ·  Lease Admin  ·  Admin →
  15. As a client admin,
    I want to be able to restrict permissions for our Space Planners
    So that they will only have access to Service Requests they create, or are otherwise assigned to.

    Currently, users who have the secured action Service Requests - Access are able to view and edit all SRs, regardless of the creator/assignee.

    2 votes

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  16. When on the Level page of a Building, only include bookable spaces in availability count, not all revealed spaces on that floor e.g. x of x spaces available

    2 votes

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    Closed  ·  0 comments  ·  Locator  ·  Admin →
  17. Would be nice to be able to have a parameter added to the emails to include what entered as the summary of the service request so that if you are someone who submits numerous service requests, it's easy to tell which one has been closed.

    1 vote

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    Closed  ·  1 comment  ·  Service Requests  ·  Admin →
  18. I would like to create a new color by function for spaces that would allow people to see space types based off their need. For instance, separating different collaborative spaces so workers can find them easier. This will highlight conference rooms based off capacity, focus rooms, open collaborative spaces, offices, and workstations.
    The idea is to be able to create a list for the Color By function with only the space types workers would need to use.

    1 vote

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    0 comments  ·  Spaces  ·  Admin →

    Users can already highlight rooms based off capacity by selecting Number of Seats from the dropdown menu in Spaces. Serraview also supports turning different space types on and off in the standard Space Type view, so planners can focus on only specific space types or categories. You're also able to define Classification and Function at the Space Type level. While Function is a closed set of options, admins can add keywords to the Space Classification. Additionally, Serraview offers the custom Color By function, to allow users to differentiate spaces based on custom criteria set at the individual Space level rather than the Space Type level.

  19. We should be able to delete team via import not only add them.

    1 vote

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  20. When we are raising tickets, can we please have a drop down of five point priorities (ie. P5 being 'Planning stage', and where P1 is business critical, and needs to be addressed urgently).

    This would allow us to 'triage' our tickets to apply support in the most required areas, and ensure we limit any down time, or issues.

    1 vote

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    Closed  ·  0 comments  ·  Service Requests  ·  Admin →
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