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Serraview Engage

Engage


Welcome to the Engage feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview Engage

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33 results found

  1. Additional features to include in the details and notes of Spaces and Desks, sourced via relevant fields in Serraview

    • Custom notes/Text
    • Tags and Attributes (select which ones to display)
    • Improved image quality or open to larger image
    • Option to resize and recentre images
    54 votes

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  2. When looking up first responders on a floor, instead of having to scroll through each responder to identify their location, it would be excellent if icons were loaded when enabling a responder type on the floor plan. This would save time trying to find who is the closest person to an incident and provides those who are responsible an easy visual to see potential areas where responder coverage is needed.

    11 votes

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  3. As an Engage user in a company that uses a hybrid seating model
    I would like to see multiple search results when I look up an employee assigned to an anchor desk in a flexi team/hood
    So that I can find all possible places the individual may be sitting.

    As an Engage user in a company that uses a hybrid seating model,
    I would like to see multiple search results for employees when they are assigned to multiple home locations in Serraview
    So that I can find all possible places the individual may be sitting.

    2 votes

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  4. The closest First Responders/ECO/First Aid Officer member (to the person running a search) is listed first in the search list. This would make it easier for people to contact an ECO member quickly, who is closest to an incident.

    7 votes

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    Beta  ·  4 comments  ·  (2) Find & Search  ·  Admin →
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  5. Similar to the enabling and visibility of First Responders in Engage, it would be excellent if we could set firezones as this would allow employees to understand which zones correspond to which fire assembly points. Please see image which better demonstrates my thinking.

    1 vote

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  6. Add a scroll bar for the Type and Equipment drop down lists. The "Show Available Spaces" field at the bottom of the page has an equally sized white field above it. Unless the user knows this, they could easily misinterpret this to mean that the displayed list is complete rather than scroll down for more options.

    9 votes

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  7. Like some other tools, could and asterix as a precursor be set up to allow a wider search function? Or is there another way to expand the search function, in particular if you are unsure of spelling?

    1 vote

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  8. Currently when you select a booked desk, it will display the same colour as an available desk which can cause confusion to users as it appears available.

    E.g. All available desks are configured to be green. When you select a reserved desk (blue) it will change to green. This should remain blue or be another colour, not the same colour as available.

    7 votes

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  9. Within the Maps/Wayfinder (reservation) view in Engage, the back button (top left) takes users back to the Concierge menu. In certain views, this doesn't match expectations - users might expect to go back to the floorplan view, and then have to navigate back to where they were.

    This function could be more clear if the icon was replaced with a 'Home' icon, or something similar.

    6 votes

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  10. I'd like to be able to see a pathway/turn-by-turn instructions on how to find my destination, just like I can with google maps

    16 votes

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  11. As a user of Engage, I want to show my colleges that I'm:
    - on leave
    - working from home

    ...so they know not to try to find me in the office.

    Background
    It's great to know where someone sits, but just as importantly, to know when they are not there. It would be great to have a place in Engage where this could be set.

    Especially post COVID-19 where more people are likely to be working from home than what it typical.

    Possible features
    - Quick I'm not in the office day
    - Quick I'm working from home today…

    7 votes

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  12. Show a "You-Are-Here" blue dot just like google maps does

    7 votes

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  13. As an employee, I'd like to quickly share my location with others.

    2 votes

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