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Serraview Engage

Engage


Welcome to the Engage feedback site.  We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview Engage

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50 results found

  1. turn desks off certain days of the week on a Wednesday only for example

    4 votes

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  2. Would like waiting lists to be created- allowing a person to register for a work point on a floor/neighbourhood when bookings are at capacity. If a booking is cancelled- creating an automated booking for a person from the waiting list.

    4 votes

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  3. Some desks would be reserved for X colleagues only e.g. Wednesdays (permanent desks for them on Weds) and on Mon, Tue, Thu, and Fridays Y colleagues could book these same desks for space optimization. Important is that we would set this for the long term.
    A group of people want to block seats so others cannot book those for Wednesdays.

    4 votes

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  4. Team Bookings currently display as "Team Booking" on the Engage App. This limits visibility of which team has actually booked for in a particular space and limits natural cross collaboration and pollination between teams. Can the name of the booking be updated to show which team has booked what desks? Ie, "Team Booking - Finance'?

    2 votes

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  5. Add captcha or a tick box to Engage to prove someone human is booking desks rather than bots?

    We have some smart IT users who have created bots that will automatically book desks on their behalf every night as soon as the desks become bookable. This is infuriating others who wake up at midnight to book desks, yet half of them is already all booked.

    2 votes

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  6. For example, someone with a specific ergonomic requirement that is only in the office one day a week - I want to be able to easily block out and assign Mondays going forward to this person only but is free to be book every other day.

    We currently have to change Engage Bookings configuration from 5 weeks to 30 weeks, book the desk on her behalf for that period and then change the configuration back to 5 weeks.

    1 vote

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  7. Jemena would like to be able to amend the future booking time frame in days eg. 8 days where currently you can only select weeks.

    3 votes

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  8. People getting confused as the contact card shows their role, then directly underneath shows the zone they've booked in rather than their division/team. They think the data is wrong, not understanding it's showing the location they've booked instead.

    2 votes

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  9. When someone makes a booking for the first time in a new site, we would like to send them an email with site induction and other notices

    4 votes

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  10. International travelers are making reservations, but the reservation is based on the time zone of the traveler. This results in the reservation not relating to the time zone where the building (space) is located. Suggest option to reserve a space based on the time zone of the building location.

    1 vote

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  11. As an admin, it would be beneficial to be able to update the highlighted text in the attached screenshot to
    "Check-in window is from 7am to 10am. Desks reservations without check-ins will be automatically cancelled at 10am"

    This will help promote Desk booking etiquette.

    3 votes

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  12. It would be really great if there was a checkbox or an option to enable/disable engage chack-in emails without altering check-in as a whole.

    We already have it for confirmation emails and cancellation emails. It would be very useful to get one for check-in emails as well.

    3 votes

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  13. It would be really handy to have the ability to change the check-in message on the reservation tab in the Engage Calendar.

    Please refer to the screenshot attached. Changing the highlighted text in the screenshot to say something like "Check-in window from 7am to 10am. Desks reservations without check-ins will be automatically cancelled at 10am"

    2 votes

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  14. Restrict to only show floors where you are assigned to book, unless you have additional access. Currently people can see all floors despite not being assigned to book at these locations - Some floors may be confidential or secure so we do not want them to see the floorplans if they're not able to book there.

    17 votes

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  15. Create an option in Engage for colleagues with a permanent desk so that, when they are out of the office/on holiday/sick leave etc, their desk can become bookable by other remote users.

    This would need a field for the user to set a date and release range as part of this so that, the desk owner doesn't have to remember to stop desk sharing again.

    Also, the ability (for one-off bookings and permanently assigned desks) to: a) require check-in on the day via an email reminder with a check-in button or b) an email asking if the desk is still…

    3 votes

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  16. Viewing bookings in different time zones (specifically time zones ahead of yours) is confusing.
    Example: someone in LA is going to NY so they book a desk all day for Jan 5th. When they view the booking in Spaces/VBS or Engage, it says it begins on the 4th because 12AM on the 5th in NY is 9PM on the 4th in LA.
    Part of the confusion, I believe, is the lack of consistency between Engage and Spaces/VBS. "Local Time" in Spaces/VBS is the building's Local Time, but "Local Time" in Engage is the User's local time (see attached images).
    I…

    2 votes

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  17. Past enhancements have not enabled a system administrator or end user to cancel a reservation after the start time has past. If a user realizes that no longer need a meeting room that they reserved, even if the time is over, our reporting will show the room as utilized when it was not. System administrators are locked out of deleting a reservation after the start time has past so we cannot assist someone who contacts us to say they won't be coming in as originally planned. We want clean data to properly analyze room utilization and this limitation keeps us…

    1 vote

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  18. When making a booking for a time specific booking (E.G. 9am-11am), it would be useful to select multiple days the same way you do for an all day booking.

    2 votes

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  19. When looking to delete your own booking, add a clear and larger "Cancel booking" label alongside the trash can icon.

    8 votes

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  20. Creating polygon spaces to function as desks for shift working is ideal. However, because polygon spaces are generally used for spaces like meeting rooms, there is no way to check-in via the Engage calendar. It would be really convenient if we could select check-in options from the space types menu in Admin Settings > Reference Data.

    2 votes

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