130 results found
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QR Code Capabilities
Scanning a QR code to quickly check into a building or floor, make or check into an existing desk or meeting room reservation.
22 votesAn enhancement has been delivered to Engage allows a desk to be booked or checked in via the use of QR codes.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Desk_Reservations/Set_up_the_QR_Codes_for_Desk_Check-in_and_Reservation or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Engage Kiosk Web
A web hosted version of Engage Kiosk, to allow embedding Engage Kiosk in company intranets, embedding in pages for custom kiosk screens or web hosted kiosks.
20 votes -
Persons of Interest ShortCut on Conceirge Menu
A existing preview customer (name can be shared on req) raised that First Aiders and FireWardens are detains pertaining to Emergency situations. While it is GREAT these people search capability have been added to Enage. They are very buried in the app and require multiple clicks to find. They reported that the employee requirement to find a first aid and/or fire warden is usually performed under high stress circumstances. Given Serraview has a Concerige menu the suggestion has been made to launch a short cut to a fire/warden/ first aider view directly from the home screen. This would save time…
17 votes -
Desk Attributes
It would be useful to be able to view and search for desk attributes whilst making a reservation. This would be useful for users that have specific requirements and want to identify specific desks for requirements such as ergonomics or dual monitors.
15 votesHi Everyone
The ability to configure space types, desks and meeting spaces, with equipment and to enable searching within Engage is now available.
Please visit the Set up the Space Type and Equipment Filters page for more information on how to configure.
As some users would like to see the selected filters applied to the active floor plan, please add your votes to the Apply attribute filters to floorplan idea.
Please keep voting on the ideas you'd like to see us working on next.
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Booking Expiration Notification
Notification when booking is expiring
15 votesAn enhancement has been delivered to Engage to send users confirmation emails when they make a booking, send notifications on the day of their booking via email or app notification or automatically cancel a booking if not checked in.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Desk_Reservations
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas! -
Ability to 'Check Out' from a reservation before the end time
If users leave a workspace before the reservation end time (particularly for 'All Day' bookings), would like the ability to 'Check Out'. This would allow staff to clean or just measure utilization more accurately.
I understand that the 'Delete' option will basically do what I'm asking but the terminology is not intuitive. I suggest adding a 'Check Out' button that will do the same thing as 'Delete' does today if a reservation is already underway. If the reservation is in the future, this option is inactive. Likewise, if a reservation is underway, I would suggest the 'Delete' button is inactive.
14 votesWe have added this to Engage due to your feedback. Thank you for the suggestion.
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Improved contact cards
Enable clickable links for soft phone numbers and MS Teams chat for contact cards just like clicking the email link opens Outlook.
14 votes -
Remove limit on all-day booking, allow desks to be made available after cancellation
Currently when an all-day reservation is cancelled after the start of the check-in window, that desk will be reserved for the rest of the day even if the user has cancelled the reservation.
Can we add a setting to the engage config that gives Admins the option to decide whether desks are made available again the same day a reservation has been cancelled?
13 votesEngage allows desks to be booked again once someone has cancelled an existing booking.
Please note that there will be a short delay once a booking has been cancelled before the same user will be able to book another desk or the previously booked desk will be shown as available to be booked by another user.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Disable bookings by person
I am a system administrator or a specific role and I want to be able to disable the ability for a person to be able to make a booking through Engage.
I want to be able to manage this in the people directory, against a person's profile.
I want to be able to hide the information so that only a specific security role can see it.
I want to be able to bulk import to update this information and/or include it in our automated people feed.
I want to be able to pull a people report, that includes the field,…13 votesThe 'Bookings Allowed' functionality is now complete.
For information on how it will function please visit https://help.serraview.com/display/ENEG/Enforce+which+Employees+can+Make+Bookings
Please keep voting on ideas that are important to you so we can keep making the solution better.
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Mass update 'Booking Access' field via Workpoint Import
Add ‘Booking Access’ (Everyone, Team, Building, etc) to the Workpoint Import so we can mass update this field as there are large scale updates needed. Today, this will need to be done manually on each space.
13 votes -
Ability to Search by Desk Attributes in Engage
As an Engage user,
I would like to be able to search for desks by attributes
So that I can book a room that will have the equipment I need.13 votes -
Engage - Finding persons of interest (POI)
Have the ability to capture and display persons of interest such as people who are first aid officers, fire warden. Enabling the end user to search for these persons of interest (POI) via the global search in Engage,
13 votesHappy to announce that users of Engage can now easily search for Fire Wardens and First Aid Officers via the people filters.
You will need the latest build of Engage (app store) and Serraview 3 to use this feature.
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Ability to make bookings at a site that is not your assigned location
- As a user I need to be able to book desks at my home office location, as well as multiple regional office sites, where I perform specialist activities.
- As an administrator, I need to be able to assign staff 'desk booking rights' to a site that is not their home office site.
SERRAVIEW - SET UP INFORMATION
Most of our large office hubs desks are open to everyone to book desks.
Some of our desks at small regional locations (under 20 desks), are restricted to only people assigned to that building or floor.Our business have 'roaming specialists', eg IT…
12 votesAn enhancement has been delivered to Engage which gives further flexibility on how spaces at different sites can be booked and which spaces staff can book outside their allocated building.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Set_up_Desk_Reservation_Permissions or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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System Admin Audit Trail of Bookings
As the VBS only shows limited bookings (today and 4 days in the future) and users can make bookings at any time, I want to be able to view an audit trail on bookings.
I'd like to see a report with
- when a booking was made
- who made the booking
- when a booking was cancelled
- who cancelled the bookingThis will also be important if we are able to book on behalf of others in the future.
12 votesSerraview Insights offers a number of dashboards which provide the full details on booking history in Engage booking data and other activity sources.
Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Utilization_Folder or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Alert - Sanitation Notification from Booking Data
Ability for sanitation action notification
12 votesSerraview Insights offers a number of reports and dashboards which provide details on space utilisation from Engage booking data and other activity sources, incluiding floorplan views.
These reports can be scheduled to publish on a daily basis to inform your cleaning team of desks that need to be cleaned.
Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Utilization_Folder or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Ability to rotate the floorplan to change the orientation
Having the ability to rotate the floorplan to change the orientation, similar to viewing a photo on mobile. This will assist clients navigating through the floor to understand which direction they need to walk. The client noted that "Most of our staff have touch screen laptops, so having it work that way on the web browser would also be useful. "
12 votesAn enhancement has been delivered to Engage which gives improved controls to move, zoom and rotate floorplans.
Please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Web/Using_Engage_Web/Navigate_Engage_Web/002Navigate_the_Engage_Web's_Floorplan_Controls or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Booking Data - Floorplan View
As a Space Manager, I want to understand how well my space is being used based on bookings data. I could use this to both understand who plans to come-into a floor in the future; and which spaces were used earlier today/previous day (and have them cleaned)
11 votesSerraview Insights offers a number of reports and dashboards which provide details on booking activity from Engage booking data and other activity sources. This includes floorplan views of booked desks, reports on check in activity, validating badge and engage data and a range of other reports.
Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Bookings_and_Reservations_Folder or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Search/Filter desks by attributes
Desk Attributes – Have worked on including some attributes as part of the Workpoint Description (Individual Bookable – Quiet Carriage). Need to be able to view the attributes against the desk when choosing, or filter via Reservations Assist – height adjustable, dual-screen etc.
11 votes -
End of Day Reservation Report
An End of Day report which displays all desks reserved for that day to provide to cleaners. This report should be excel but preferably on a floor plan so cleaners can work on the desks. For Example - Covid Hot Desking desks need to be cleaned every night and if the business is using Serraview Engage we should be able to pull that data every day for an easy to use report.
11 votesSerraview Insights offers a number of reports and dashboards which provide details on space utilisation, check in behaviour, booking behaviour, utilisation comparison with SVLive and Badge data from Engage booking data and other activity sources.
Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Utilization_Folder or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
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Auto-Bump Bookings
Automatically cancel room & desk reservations if the user doesn't check-in after a configurable amount of time, so that others can use that space
11 votesThis has been completed for desk bookings. I will create a separate request for rooms to allow users to vote.
Thank you for your suggestion.
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