Enable Splitting of Food & Beverages into Sub-Categories for Improved Vendor Transparency and Kitchen/Service Management

On behalf of Allianz and our global user base, we would like to highlight a significant operational gap in the current Food & Beverage ordering functionality within the Conference Booking tool.

At present, food and beverages cannot be split into separate categories, which creates considerable challenges for our kitchen and service teams when processing orders. There is currently no way to distinguish at a glance whether an order is intended for the kitchen, the service team, or both — leading to confusion, inefficiencies, and potential errors in order fulfilment.

Requested Enhancement:

Sub-Category Splitting for Food & Beverages – Introduce a generic sub-category structure that allows food and beverages to be clearly separated. This approach should be flexible enough to accommodate various vendor setups and organisational needs.

Flexible Vendor Mapping via Sub-Categories – The sub-category model should support our current vendor setup, where one primary vendor operates with multiple sub-vendors. This structure is essential to ensure our Gastro Team maintains full transparency over all orders and can clearly see what is happening across all sub-vendors at any time.

Permission-Based Subgroup Mapping per Vendor – As a proposed solution, vendors should be able to be mapped to specific subgroups, with permissions granted based on what each vendor or sub-vendor is responsible for. This would ensure that:

Each vendor only sees and manages the orders relevant to their scope.
The Gastro Team retains a complete overview across all subgroups and vendors.
Kitchen and service teams can instantly identify whether an order falls within their responsibility.
Business Impact:

The inability to split food and beverage orders is causing operational friction for our kitchen and service teams, increasing the risk of order mismanagement and reducing the efficiency of our Gastro operations. A sub-category and subgroup-based vendor mapping solution would bring much-needed clarity, flexibility, and transparency to the entire food and beverage ordering process — benefiting both our internal teams and our vendor partners.