56 results found
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Add "Needs cleaning/Clean" state to desk screens.
Add a state to desk screens and desk booking that helps admin identify desks that needs cleaning, and set the state to cleaned.
6 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Bulk Update/Delete users
I can Bulk-Upload users to the web portal, however I cannot update/delete users this way - e.g. when a RFID card changed, the user changed his/her name or a user has left the organization.
So there is either an update/delete existing users missing (e.g. via a delete user flag) or a "bulk delete non-admins" button.6 votes -
V3 Desk Screen Alternate Theme or Layout that allows more space for Resource Name
Current Theme or Layout cuts off Resource Name in the upper right-hand corner of the screen. Alternate Layout that allows for more characters to be displayed for Desks Name.
5 votes -
Replication of screen settings from Device hub portal to Condeco Web and Vice versa
Hi Team,
Currently Condeco has two source of settings defined for screens on Condeco web portal and Device hub portal which creates conflict leading to screen errors if different settings are mentioned on any of these sources.
There should be a mechanisms to replicate setting from Device hub to Condeco web and vice versa so that settings at both portals is same and thus avoid conflict, additional efforts of updating both portals and reduce any user confusion.5 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Show the number of attendees on meeting room screens
Could we show the number of attendee's showing on the screen and or possibly managing display information. Such as "Wear masks prior to entering the room" as an example.
5 votes -
Meeting room Screens not support RFID cards
The screens are not supporting iClass Seos cards. as in the datasheet the it is mentioned as screens can detect iClass Family of cards but it is observed that not all iClass family cards are not supported specifically we need iClass Seos cards to be supported as most of the employees have these type of cards
5 votes -
API for design our own reports
API for design our own reports
5 votes -
Check in button should not immediately toggle to End button, or End button should have a confirmation
On several occasions screens have not immediately responded to the pressing of the 'Check in' button and users have pressed it several times and accidentally pressed 'End' and immediately ended their meeting. Consider moving the 'End' button, delaying the toggle from 'Check in' to 'End' or - and probably the best option - add an 'Are you sure?' confirmation when pressing the 'End' button.
5 votes -
Assistance Button on Condeco Panel
One of our AV engineers has asked for an 'assistance' button on our Condeco screens, so that, when pressed the IT team would be notified via text message / email.
4 votes -
when the condeco panel heartbeat down for 30 mins for e.g., an email notification send to admin email
when the condeco panel heartbeat down for 30 mins for e.g., an email notification send to admin email
4 votes -
S/N to show in device hub and on screen
Inventory and short checks are not easy to do as all devices are only having the S/N indicator as a sticker on the backside.
It would be much easier for onsite services to get the S/N of a device without grabbing it from the wall. There should be an option to display the S/N on the device screen as e.g. most of the Android devices are doing in system info.
The device health page should show the S/N beside the Mac Address. This would help to have an easy S/N to room mapping possible.
4 votes -
SSH / SNMP Access For Condeco Screens?
Hello,
Is it possible to enable SSH / SNMP Access For Condeco Screens? I am trying to ingest these condeco screens into our hardware/device inventory management system called "Device42" and the preferred protocol is SSH/SNMP.
Thanks.
4 votes -
Provide Optional Device-Level Details in Device Health Email Notifications
Allow Device Health email notifications to optionally include affected device information directly within the alert email.
Problem Statement
Current Device Health notifications provide a summary count of devices that have not reported a heartbeat.
While detailed information is available within Device Hub, administrators must first log into the platform to identify the specific devices requiring attention.
For organizations operating across multiple sites, regions or support teams, this creates an additional investigation step before troubleshooting can begin.
Proposed Enhancement
Add an optional notification mode that includes affected device information directly within the email.
Possible fields:
- Country
- Site
- Building…3 votes -
Introduce Function-Based RBAC for Device Hub (Read-Only Device Health Role)
Enable organizations to grant access to Device Health and device monitoring capabilities without providing broader administrative permissions.
Problem Statement
Device Hub currently supports role-based access control based on geographic hierarchy:
- Global Administrator
- Country Administrator
- Location AdministratorWhile this allows organizations to delegate administration by region or location, it does not support access control based on function or responsibility.
Many organizations operate distributed support models where technical support teams need visibility into device health, diagnostics and operational alerts, but should not have access to broader administrative functions such as platform configuration or user management.
As a result, organizations…
3 votes -
Cisco Screens Sync with Engage for Room Bookings
An individual to be able to make a booking on a Cisco screen and the booking appear in Engage and vice versa
3 votesExciting update - this idea is now in active development! Stay tuned for progress and upcoming product announcements in the “What’s New?” section of the Eptura Knowledge Center.
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Option to register RFID Cards without the need to setup a booking on V3 Desk Screen
Option to register RFID Cards without the need to setup a booking on V3 Desk Screen. Currently we are faced with having to register our users RFID Cards and only way is to book an open Personal Space, unfortunately we do not have any open Personal Spaces at the moment. It would be nice to have button option for the purpose of Registering RFID without needing to make a reservation.
3 votes -
Give the ability to make anonymous on screen bookings and restrict End or Delete to PIN only
When setting up the screen profile, you can only set PIN required for End or Delete booking when Book is also set to PIN required.
Pin required should be able to be switched off so anonymous bookings can be made on the screen by users. You should have the ability to then set PIN required for End or Delete so this prevents any user ending or deleting other users bookings.
3 votes -
Custom NTP server configuration in bulk before screen activation
Currently the NTP server can only be configured on the screen after activation. The client has requested a functionality to centrally configure NTP server for the required screens instead of configuring it one by one after device activation.
2 votes -
Submit Support Ticket Directly from Panel / Device Hub
Problem
When a panel fails, admins must:
Identify panel
Gather logs
Gather room information
Navigate to Support portal
Manually submit ticketThis creates:
30–60 minutes of overhead
Potential days of back-and-forthBain referenced Neat as an example of best practice.
Neat allows:
Ticket submission from panel
Ticket submission from cloud portal
Automatic device metadata inclusionBain views this as a major usability differentiator.
Requested enhancement:
Add:“Report Issue / Open Support Case” option
From:
Panel admin screen
Device Hub / Connect portalAutomatically attach:
Device ID
Location
Logs
Firmware
Authentication contextBusiness Value:
- Faster issue resolution
- Reduced troubleshooting…2 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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show room capacity on screens
If room capacity is known (i.e. Exchange supports this attribute of a room mailbox) then add a feature to optionally show room capacity on screens. A small icon with capacity overlaid would suffice and not take up too much space on the screen.
This suggestion was created in 2022 on the old UserVoice platform and had already 22 votes.
2 votes
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