186 results found
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Live tracking for jobs in progress
As it stands, I have to sit at my house the whole time-frame in which a maintenance is expected to come, which is from 9AM to 9PM, without knowing whether anyone is coming, has come by and I've missed them, or even intends to come by today. The result is that I end having an unnecessarily wasted day.
The fix would be simple enough. Simply have a notification system, could even just be an email, in which the requester can see if anyone is taking steps to arrive on that particular day, if they have drooped by and no one…
4 votes -
Craftsperson - My Timecard Report
This is a common ask from the craftsperson to be able to see the hours they have submitted for the Day/Week/Month.
If there was a pre-existing report for the CF that gave them this information on the mobile and WC it would be very beneficial. Lot of times, they use this this information to enter their timesheets in the HR system as well.26 votes -
Craftsperson Daily schedule with work details
A calendar type view (like the Labor Scheduler View) that allows our craftsperson's to see their upcoming work by day / week / month for work that is assigned to them. The ability to see the block of time that the work is scheduled to complete and when a work request is selected, the pop up displays the work request details.
11 votes -
Allow supervisors or administrators to delete work logs
Starting in 25.3, craftsperson enter time as "Work Logs". These cannot be deleted via the Maintenance Console like assignments could previously.
We’re finding that many craftspersons don’t care for the start/stop functionality in the Mobile app and manually enter their hours on Mobile or the Maintenance Console. Supervisors and admins are still expecting to be able to edit and remove work logs when needed. It is not uncommon for there to be mistakes that need corrected.
Ideally, either supervisors would have the ability to delete these, or a security group could be added to control permissions for deleting work logs.
9 votes -
Ability to add to the standard work request fields in the maint. console
In the maintenance console you have to option to add additional work request fields to the standard console view. We feel this is a essential function for our work planners to see a bit more info of each request without have to open the request itself. But everyone one needs to add these and not everybody remembers or adds the ones we recommend, and we have to re add them each browser session we open.
Could there not be an app. parameter (or thing of the like) where we can set the fields we want to appear for each user…
4 votes -
Improve the coherence between missed work in PM Planner and overdue work in Maintenance Console
The PM Planner tracks missed work based on the PM schedules, even when WO/WR are generated:
Missed (Work Order Not Generated) -- woid IS NULL and datelatest < today
Missed (Work Order Not Completed) -- woid IS NOT NULL and datecompleted IS NULL and date_latest < todayWhereas the Maintenance Console tracks overdue (and escalated) work based on the escalation date of the WR (wr.dateescalationcompletion).
This means that we have two different views of the work, i.e. one in the PM Planner where the job is overdue and too late and one in the…
6 votes -
Auto-generating PPMs
We generate our PPMs several weeks in advance as our business requires advance planning for example to ensure resources and access requirements are in place.
For example, our PPMs are manually generated in blocks of a calendar month at a time, 2 months in advance. So at the beginning of January 2021, we generated the PPMs for the calendar month of March, for us this is approx. 4000 PPMs per month. We have 100k+ assets, over 600 buildings and 16k+ PMS records, the PPMs take a long time to generate, part of the reason for this is down to network…11 votes -
Parts Inventory - Stock Take (Physical Count) in Mobile
Web Central allows for the capturing of the Physical Count of Parts per Storage Location and then running an adjustment process to update the quantity available from the physical count. A mobile functionality to capture the Physical Count of Parts per Storage Location will improve the turnaround times, accuracy, and user-friendliness of this process i.e. an Inventory Manager can sync the information to the app on a device, update physical count values and then sync back.
5 votes -
Make the tabs on the Maintenance mobile app (WR details view) configurable
When a Maintenance Craftsperson opens a WR on mobile often time they don't need all the different tabs. Majority of the clients don't use Parts or Tools. If there was a configuration option to hide these it would help in reducing the clutter on the mobile app to a large extent.
24 votes -
Personalized Stars/Flags for Work Requests in the Building Operations Console
The ability for all users to be able to apply a star [or other type of flag], that only they can see, to work requests within the building operations console .
This would be similar to what you see in most email inboxes. It would allow users with high volumes of work requests to help organize them better and find work requests that they want to focus on faster. Ideally the ability to flag a work request would work like a checkbox where you would click on it and a star symbol [or similar] would show.
10 votes -
Maintenance Console Saved View of Selected Work Request Fields
There is an option to turn on specific fields to make visible. Based on users and multiple departments needing different fields displayed, it would be more efficient if as a user can save multiple views based on who the user is working with and not reset when cache is cleared. See attached images for examples.
18 votes -
Provide an option to match equipment location and WR location automatically
With Version 25, any mismatch between location of WR and location of Equipment is detected and not allowed. On web central, a pop up is displayed asking the user if they would like to change the WR location to the equipment location or, if they have rights to, if they would like to move the equipment to the WR location. On mobile, if you select a different building/floor/room after adding a piece of equipment, it immediately removes your equipment from the WR without any prompt.
Could this be setup to be a customizable option instead?
We want to chose a…13 votes -
Parts by Equipment
The ARCHIBUS Database and web central application allows the clients to maintain the parts that are required per equipment.
View File: ab-def-eq-pt.axvwHowever, this information is not readily available on the WR. If a link to this information is added from the WR (both building operations console and mobile app), it will add tremendous value for the user to maintain this information in ARCHIBUS. Otherwise, this will continue to be maintained in an adhoc manner.
16 votes -
Adding Comments prompt at Status Updates in Building Ops
Ability to prompt the user with a comments popup when updating the status of a work request. It would be applicable for all statuses, similar to the prompt when changing the status to "Issued In Process"
10 votes -
wr surveys
Work Request surveys: Having a survey embed in an email notification with ability to use images.
17 votes -
Planned maintenance forward planner
A standard feature of other maintenance applications (i.e. Maximo) is to provide a forward maintenance planner or 52 week planner. We really struggle to do this in Archibus. We have set up all our schedules with dates and frequencies so its must be possible.
9 votes -
Submit Work Requests to Structure (property record)
When reporting a problem, we struggle with assigning work requests to our locations that are structures (ie water towers, elevated tanks). It would be ideal to be able to submit a work request at the property level, as much of our service work is completed outside of our buildings at our structures.
4 votes -
Providing a status comment prompt without changing the status
When a status changes in a work request, the comments field is displayed for the craft to submit an update for the requestor.
It would be ideal that when a craft wants to add another comment to send a notification to the requestor they do not want to prompt a change in status.
6 votes -
Changing the scale of PM Planner schedule board
When planning preventive maintenance, if you can change the scale of the planning board monthly, weekly, or daily, you can flexibly work on long-term plans, this week's plans, etc.
15 votes -
Chat assistance function
Right now the only way that a "Guest" that has Arhibus access to be able to submit in a follow up inquiry is by our office creating an independent email account that they can submit in a question to - such as status of my work request. Our guests have to go through a secure sign on in order to be able to access the Archibus work request platform.
With the integration of Microsoft Teams in our Hospital, would there be a functionality to create an instant chat function for our service desk to respond to instant message requests?
I…4 votes
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