146 results found
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Serraview Live Health Monitoring
An in built platform to notify of any changes to SVLive health, including drops in data via wired or wifi, or at individual desks, floors or buildings.
1 voteWe already have several Insights dashboards that help admins monitor SVLive health. These reports can be scheduled or triggered when a certain condition is met. Please see the Knowledge Center article:
https://knowledge.eptura.com/Serraview/Insights/Insights_Dashboards_Quick_Start/008Send_Conditional_Alert_Notifications
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Customizable timeout for automatic logoff
Allow a user-customizable option to set when auto-logoff occurs. I don't know what it is currently, but feels way too short. Ideally, I'd like to see something from 1-8 hours, in hourly increments.
1 voteThis is already a feature in the core product. Please see the Support article here:
https://knowledge.eptura.com/Serraview/Workplace_Management/Using_Serraview/Resources/User_Security_and_Environments/User_Security_Configuration/001Configure_the_Session_Timeout
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Total headcount for team
As an Occupancy Planner, I want to add the total number of headcount for a team so that when I update the sharing ratio for a flexible team, the number of workpoints recalculates when doing a scenario plan.
1 voteThis is already part of the core Serraview product.
If you select a team, you'll see the number of people on that team in the Information Dashboard:
https://knowledge.eptura.com/Serraview/Workplace_Management/Using_Serraview/Block_and_Stack/Navigate_the_Information_Panel/041View_the_Dashboard_tab
You can also see the number of people via the Teams tab:
https://knowledge.eptura.com/Serraview/Workplace_Management/Using_Serraview/Block_and_Stack/Navigate_the_Information_Panel/044View_the_Teams_tab
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Allow to pin navigation menu closed
With the June 2025 update to the interface, the Navigation menu no longer stays minimized if you move over it with the cursor. The previous iteration did this, and the current iteration of the Spaces and VBS Toolbar stay minimized when they are selected to be minimized.
Everytime my mouse moves over that area, it expands and shifts everything on the floorplan view which causes inconvenience when it happens.
Please bring back the ability to keep the Navigation menu minimized when that is selected to be so.
2 votesThis feature is now generally available for all customers. For details on how to access or purchase this feature, please reach out to your customer success manager or visit the Eptura Knowledge Center.
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Notifications
Notification ability like the Global Health Declaration except customisable by office to allow us to alert resident or non-resident team members regarding different aspects of different offices, eg. Induction needed, reduced office hours, H&S info which can vary office to office
4 votesThis feature is already available in the Engage product. Please see this article for details on how to set this up at the individual building level:
https://knowledge.eptura.com/Serraview/Serraview_Engage/Engage_Configuration/Configure_COVID_Compliance/003Set_up_a_Health_Declaration_Message#:~:text=Enable%20the%20Health%20Declaration%20for%20a%20Building
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Health & Safety
We have instances where we co-work with clients 1 day a month and need to reserve an area of about 35 desks, rather than having to book individual desks, could there be an option to group book? Thanks
1 voteThis can be accomplished with a user's favorite list. Please visit the Eptura Knowledge Center for more details on this feature: https://knowledge.eptura.com/Serraview/Serraview_Engage/Engage_Web/Using_Engage_Web/Group_Reservation_(Web)/Reserve_Desks_for_your_Group_(Web)
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Workplace Portal - allow reps to assign users to more than 1 location
Allow workplace reps the ability to assign a user to more than one team or location in the Workplace Portal.
In the VBS we can select "remove from previous location" allowing us to assign a user to multiple locations.
In the Workplace Portal and workplace rep cannot assign users to multiple locations. As soon as a user is assigned a team or location they are removed from previous locations. An administrator has to then go into the VBS to correct this.1 voteThis feature is already part of the product. Simply un-check the box "Remove from previous location(s)".
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Engage Kiosk Features Enhancement
Hi Team,
We've been using the kiosk for over 10 months now, and I have some suggestions that could elevate the user experience of the Engage Kiosk app:
Customizable Floorplan Orientation: Allowing customizable floorplan orientation would provide flexibility regarding kiosk placement and make navigation more intuitive for users.
Enhanced Operating System Compatibility: Currently, the kiosks can only be installed on Windows OS. Expanding compatibility to iOS or developing a web-based version could improve configuration options in line with local security protocols.
Configurable Location Visibility: While locations can currently be toggled on Engage via checkboxes, it might be beneficial for kiosks,…
3 votesHi Laurence. Most of these features became available in 2025.
- You can set the floorplan orientation of the kiosk in the Spaces module, and the floorplan is rotated accordingly.
- Kiosk web at https://engage.spaceiq.com/kiosk_mode will allow any OS to take advantage of kiosk functionality.
- We introduced building restricted access in early Q3. We would like to extend this to Engage, but we need sufficient community support to develop that feature. If we have building-level access cascade to Engage, you will be able to restrict your buildings so only specific users or roles can access it. If you'd like to see this developed, please vote on this idea: https://ideas.eptura.com/redirect/suggestions/50555961
- Users can navigate to external links that require SSO, but this is usually done by checking the "Open with external browser" option for the concierge menu. Since you'd want the SV Engage app to remain maximized on the kiosk, this is not recommended.
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Ability to Collapse Right-side Menu in VBS and Spaces
As a Space Planner,
I would like to be able to collapse the right-side menu items in the Spaces, VBS, and Scenario Planner modules
So that I can more easily see the full floorplan. This is especially difficult for screens with smaller resolution, or for when trying to conduct a presentation or demo.7 votesThis functionality was delivered in the June 7, 2025 release.
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Custom Team Color
Team colors in VBS are currently determined by the Org Unit Id. We would like to be able to select custom colors for teams when there are multiple teams with similar colors on a floor.
69 votesThis feature is now generally available for all customers. For details on how to access this feature, please reach out to your customer success manager or visit the Eptura Knowledge Center.
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New Safety Markers
Further Markers for Serraview and Engage:
- Eyewash/Safety Shower
- Spill Kits
- PPE (Personal Protective Equipment)
- Lab Coats4 votes -
Space Photos: reporting needed
Currently there is an option to add photos into Spaces. This is helpful for the end user
However, there isn't any reporting that tells us what spaces have photos added. Without reporting, there's no way to keep these photos updated as sites go under renovation.
- we have no idea what spaces have photos
- we have no idea how old those photos are, unless someone was kind enough to include that in their file name (which is rare)
I'd love reporting to have these parameters:
Building info (building number/name)
Space info (space name/number/type)
Photo info (name of file (hyperlink perhaps?), date…15 votes -
SVLive Support for WAP Dynamic BSSID
Provide support for Wireless Access Points (WAPs) with dynamic BSSIDs
11 votesGeneral Availability (GA) ·
AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been released to Serraview to better support dynamic BSSID ranges in Wireless Access Points.
For further information on this feature, please refer to the the SVLive WAP Configuration page on the Serraview Knowledge Centre, or contact Serraview Support via the Eptura Customer Hub.
Thank you for helping improve Serraview and Engage. Please submit, vote and comment on your favourite ideas on UserVoice to help us keep improving Serraview.
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Check in Reminder emails need to be tailored to each time zone.
Check in Reminder emails need to be tailored to each time zone. In Ireland currently we receive the email from 1am the same day. By the time the work day starts the email is already lost. Receiving the email at 10 or 11am wold be much more effective.
1 voteGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Check in reminder emails are based on the time zone of the building where the booking is taking place.
Please contact Serraview Support if you encounter any issues with confirmation email timing.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas! -
Insights Dashboard - Team Level SV Live Utilisation
Team and Neighbourhood level dashboard that displays utilisation as total number of staff + total minutes of activity over a period of time
4 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Serraview Insights offers a number of reports, visual dashboards and floorplan visualisations which provide details on space utilisation from Engage booking data, SVLive, Sensors, Badge and other activity sources.
Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Utilization_Folder or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas! -
Report running and completed indicator on 'recently run report' folder and reporting module
Can you please bring back the red dot indicating a report is completed running when you are in the reporting module? I have to return to the home tab each time to determine if the report has run and available for viewing.
In the previous version of Serraview the red dot appeared indicating the report was ready to view. This is frustrating when you are trying to run multiple reports and you have to return to the home tab each time to select the 'recently run reports' folder to see if the spinning wheel icon is present indicating the report…2 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Serraview has been updated to ensure the icon correctly shows once a report has been completed.
Thank you for your feedback to help improve Serraview.
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Custom Labels/Icons/Markers that can be viewed on floorplan
We would like to ability to view custom labels on the floorplan similar to 'space type' 'name' and 'occupant'.
29 votesMarkers and Orientation Text added
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Space Booking Confirmation Email
Currently our users do not receive an email confirmation when they book/reserve a "Space". Only when they reserve a "Desk" do they receive an email.
Can the system be modified to allow the emails for the "Spaces" bookings/reservations also?
Whether the system is modified to provide emails regardless of type of space, or if there is an additional configuration setting to allow/disallow for emails for spaces, is not critical in my opinion. Though it would probably allow for more flexibility to allow the secondary configuration setting for the "Spaces."
2 votesThis feature is now generally available for all customers. For details on how to access or purchase this feature, please reach out to your customer success manager or visit the Eptura Knowledge Center.
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User Import
It would be great to have a way to bulk import Users with specified roles, whether it be in conjunction with the Person import or as a seperate import.
6 votesThis feature is now generally available for all customers.
https://knowledge.eptura.com/Serraview/Workplace_Management/Using_Serraview/Admin_Settings/Data_Imports/Data_Imports_(My_Imports)/056User_Import
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Allow clients to deactivate "This request is for someone else" function.
Allow clients to turn off the function "This request is for someone else" for new service requests so people can't submit a request on behalf of someone else.
1 voteThe ability to customise the New Service Request form is now available.
Section titles and questions on the New Service Request Form (including Serraview standard fields) can now be created or removed, marked as mandatory and re-ordered.
Move related configuration can also be hidden from non-move related request types.
This customisation can be different for each service request type, so each request type can have a unique service request template.
Please visit the 'Modify the Service Request Form' page on the Help Centre for more information.
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