130 results found
-
Mass update 'Booking Access' field via Workpoint Import
Add ‘Booking Access’ (Everyone, Team, Building, etc) to the Workpoint Import so we can mass update this field as there are large scale updates needed. Today, this will need to be done manually on each space.
13 votes -
Engage Pop-up Notice
It would be excellent if there was a pop-up feature where you can display a mandatory message before users could reserve desks or do anything else i.e. It would display if you are exhibiting any signs of COVID, please do not book or, there are site awareness considerations before visiting or even site closure or app updates
2 votesGeneral Availability (GA) ·
AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage to customise an acknowledgement message when a user loads Engage.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Branding/003Set_up_Acknowledgement_Message or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
-
"Wayfinder" button is confusing
We would like to keep the experience as simple as possible for users. Currently they have to learn about Serraview.. Engage.. Booking.. and now Wayfinder. We think this will confusing for new users, so to simplify we would like to remove the Wayfinder button and instead put it at the bottom of the Bookings page. It would be clearer if the button was labelled "Book a Desk" (or "Book a Desk/Room").
If the button can't be removed, making the button label customizable, so that we can rename the button to "Book a Desk" would be very helpful. See enclosed.
25 votesThe wayfinder tile can be replaced with a standard Concierge menu item by entering “engage://wayfinder” inside the url of a menu item.
By doing this, you can customize the title, message and background image of this function.
It is the new preferred approach. Thank you for the suggestion.
-
Reccurring Bookings in One Transaction
Similar to Outlook (See Attachment) we have been asked by an upcoming client to be able to make multiple bookings in a single transaction/screen.
Like the attached
34 votesThis was done as the multi-day selector when using all day reservations.
We will be looking to add this same functionality to hourly bookings in the future. This will be raised as a separate item.
-
WCAG Digital Accessibility Conformance
Enhance Accessibility Conformance in line with WCAG standards.
For more information > https://help.serraview.com/display/ENEG/Our+Commitment+to+Digital+Accessibility
29 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Eptura commits to digital accessibility for all people of all abilities. We apply relevant accessibility standards to deliver on this commitment, and will continue to apply updates to meet this commitment.
Please refer to the help site for specific details on our Accessibility Conformance Report at https://support.iofficecorp.com/Serraview/Workplace_Management/About_Serraview/Product_Support/000Our_Commitment_to_Digital_Accessibility or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
-
Booking on Behalf of Others
Booking on behalf of others
29 votesThis item is live in both web and mobile versions of Engage.
-
Clever Social Distancing by Building
Allow Clever Social Distancing (Social distancing buffer) to be different for each building since different countries/region have different guidelines
3 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Engage supports automatic safe distance and covid limit booking rules per site.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_COVID_Compliance/002Set_up_Book_Safe_and_Distance or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
-
Text / labels on floorplans
Maps should show conf room names, points of interest like restrooms and coffee, to give people “landmarks” and a sense of where they are
30 votes -
Display team space / desk allocation on floorplan
It would be useful to be able to limit the view for users to see their own team allocation so that they are easily aware of where the rest of their team is sitting and where they can find a seat. It would be particularly useful if there was an easy search function rather than having to search for desks per floor.
56 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been released to Engage which highlights the desks allocated to a team when you search for that team via the Teams tab.
Please refer to the help site for more details
Please contact Serraview support or your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Engage. Please help us improve Serraview and Engage by voting on your favorite ideas!
-
QR Code Capabilities
Scanning a QR code to quickly check into a building or floor, make or check into an existing desk or meeting room reservation.
22 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage allows a desk to be booked or checked in via the use of QR codes.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_Desk_Reservations/Set_up_the_QR_Codes_for_Desk_Check-in_and_Reservation or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
-
Engage - Find a person
Some clients I have spoken to have requested the Find a Person feature be able to be turned off, or the ability to opt into sharing a users location. This has come up in some Privacy and Governance discussions about requiring the ability for both individuals to be able to opt out of being found and organisation wide to focus on desk room bookings, but not include sharing of person locations as a whole, or without explicit consent from the individual.
6 votes -
Restrict Future Bookings
Restricting how far into the future a reservation can be made
28 votes -
Customise error messages
As an admin I'd like to be able to customise certain error messages used within Engage to help employees understand why they are getting an error. For example, the error message produced when you try to book a desk further into the future than settings allow just says "we were unable to reserve the desk for the following days..." but doesn't state why which would no doubt frustrate many end users.
10 votesThank you for the suggestions. We are looking to:
– Prevent errors from happening in the first place
– Improving the messages a user is presented withProgress has been made in this area and we will continue to make improvements in the near future.
-
Persons of Interest ShortCut on Conceirge Menu
A existing preview customer (name can be shared on req) raised that First Aiders and FireWardens are detains pertaining to Emergency situations. While it is GREAT these people search capability have been added to Enage. They are very buried in the app and require multiple clicks to find. They reported that the employee requirement to find a first aid and/or fire warden is usually performed under high stress circumstances. Given Serraview has a Concerige menu the suggestion has been made to launch a short cut to a fire/warden/ first aider view directly from the home screen. This would save time…
17 votes -
23 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage which automatically cancels future reservations for employees when they leave.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
-
It’s important to them to have a laptop/desktop version of Engage
The use case would be that Todd is sitting at his desk and knows that Tonia is in the office for the day but needs to know where she’s sitting. Since Todd is working at his desk, he’s on his laptop and he would prefer NOT to pick up his phone to switch tasks – but just open Engage on his laptop and look for Tonia.
32 votesNow that Engage web has almost reached feature parity with web, I am closing this item.
We will continue to ensure that feature parity is reached and is continued where possible.
-
Show desk booking as an Outlook "add day event"
This might already be a suggestion, but it would be great to have your desk bookings show up in outlook as an "all day event" on the days you booked a seat via Engage. This way as you are planning your calendar in Outlook, you can see that you have already booked a desk.
6 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
After you have made a desk reservation, Engage sends out Engage Reservation email that includes an ICS file for the booking time.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Emails/001Add_the_Desk_Reservation_to_your_Calendar or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
-
Show Names of Bookings and Allocated occupants on Engage Floorplans
When you zoom in onto the floorplan, it should show you the name of the person already booked at the desk or who is assigned to the desk if they have a permanent allocation.
If I could pan across the floor map and look for their names, then I could choose my seat based on where they’re sitting.
30 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Engage to display the name of the person booked at or assigned to the desk when you zoom in on the floorplan.
Thank you for contributing to UserVoice and helping improve Serraview Engage.
-
System Admin Audit Trail of Bookings
As the VBS only shows limited bookings (today and 4 days in the future) and users can make bookings at any time, I want to be able to view an audit trail on bookings.
I'd like to see a report with
- when a booking was made
- who made the booking
- when a booking was cancelled
- who cancelled the bookingThis will also be important if we are able to book on behalf of others in the future.
12 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Serraview Insights offers a number of dashboards which provide the full details on booking history in Engage booking data and other activity sources.
Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Utilization_Folder or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
-
Prompt for Consent Message when booking a Space
In a post-covid world, we'd like employees to be prompted with a message when they book a desk to consent that they're not exhibiting symptoms of sickness.
10 votesGeneral Availability (GA) ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Engage provides for a Health Declaration process to ensure your staff meet your covid-19 (or other) requirements before being able to make a booking in Engage.
Please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Configuration/Configure_COVID_Compliance/003Set_up_a_Health_Declaration_Message or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
- Don't see your idea?