33 results found
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Alert user when they are toggling SYSTEM ADMIN under a user's profile
A customer recently reported a permissions breach in which a site administrator in their India division unintentionally modified a work order status flow that impacted their Canadian sites. The Canadian division relies on highly controlled configurations and cannot tolerate cross-site setting changes due to accuracy and operational risk.
The intent was to grant the India-based site admin full control within their own site only; however, enabling the Site Admin role—allowed changes to propagate across sites. Per our internal review, the root cause was enabling the Site Admin toggle. This incident has resulted in the Canadian sites shutting down work order…
1 vote -
Add ability to print attachments in bulk
A large enterprise client is requesting the ability to print multiple work orders with attachments in mass. Currently, Eptura has the ability to print multiple work orders from the list view. We understand the BI Tool does not have access to the attachment file. Is it possible to add the ability to then print attachments in mass as a separate step?
1 vote -
Inspections option where no credentials are required
Having the ablility to perform Inspections easily by scanning a QR code and leading directly to the inspection form would instead of needing to login would reduce the amount of friction required to perform and complete the inspection.
The option to require credentials to access the inspection could just be a toggle within the template.
1 vote -
Language availability
We have many employees who only speak Spanish, so they don't complete Work Requests/Work Orders because they can't read the form categories, even when translating the browser to Spanish because the form categories don't translate to Spanish. This creates a huge gap in tracking work that needs to be completed on our machinery.
1 vote -
Add the Warehouse Icon in a Column in the Inventory List View
Currently, the end users must go to the part details in order to know whether or not a part is available in another warehouse at a glance. The legacy version of ManagerPlus offered this visibility. Adding the warehouse icon to a column as a default in the Inventory list view would be a huge win for end users. Thank you for the consideration.
1 vote -
Add ability to print an attachment when printing a work order
The client requesting this feature uses the attachments to ensure processes are followed with exactness. Legacy versions of ManagerPlus allowed the ability to print an attachment when simultaneously printing a work order. This is not available on Lightning.
1 vote -
Add the ability to identify the end user’s experience with M+/Eptura within the Support Hub
In order to improve end-user experience in the Support Hub, add a scale to understand the end user's depth of knowledge/experience, so the support team member knows what type of communication is appropriate. When a client has depth of technical knowledge, they find remedial communication/instruction offensive/frustrating. For example, "what browser are you using", "clear cache and cookies", etc. would be basic steps technicians would have already considered when troubleshooting.
1 vote -
Add ability to view technician notes from a failed Inspection on the OC App
When an Operator fails an Inspection, a WO is generated. Once the technician has completed the Work Order, there is no feedback/no notes available to the Operator to understand what was done to the Asset on the completed Work Order.
1 vote -
Add ability to sort by Associated Part Types in Asset Details
When viewing Associated Parts within Asset Details, there may be a long list of parts. Enterprise client requested the ability to sort the parts by Part Types. There is currently no search bar in the Asset Parts.
1 vote -
Add warning to prevent the same Invoice Number.
Currently, the system allows the same Invoice # to be added more than once. Warning required. Client reports a lengthy/time-consuming process to rectify when receiving a part and allowing a duplicate Invoice #.
1 vote -
More Granular permissions for Eptura Asset Admins
Enhance Admin Permissions to be more granular in Lightning.
In many cases, a set of admin permissions will come packaged. Meaning you can't have one without the other. For example when creating a maintenance plan, we would want the ability to add/edit but not disable.
1 voteThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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Add ability to prevent specific users from having access to the support hub
Some Enterprise clients want the ability to prevent the majority of their end users to reach out to Eptura's support team. Rather, they want the end users to go through their super users. They want only the super users submitting support tickets.
1 voteThank you for your suggestion—this idea has merit and aligns with our broader strategy. However, due to other priorities, we are unable to pursue it at this time. We’ll keep it on our radar and revisit it when the timing is right or if we see increased interest from our customer community.
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On Mobile App, it is beneficial if you can sort all work orders by Created Date so that you always have the latest ones on top
On Mobile App, it is beneficial if you can sort all work orders by Created Date so that you always have the latest ones on top of the page.
1 voteApproved for Product Roadmap ·
AdminRobbie.Brannen@eptura.com
(Senior Product Manager, Eptura)
responded
Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.
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