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Eptura Engage

Eptura Engage


Welcome to the Eptura Engage Ideas forum. We love hearing your feedback. If you have suggestions for ways Eptura Engage can better meet your needs, please share them with us. While we may not be able to respond to every suggestion, our product team regularly reviews all submitted ideas.

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Eptura Engage

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1096 results found

  1. Hey,
    could you please consider adding a possibility to give a regular User the rights to start the Advanced Reports without administration rights ?
    Per design currently we can add the rights to access the Advanced Reports menu but cannot run the reports without admin rights.

    Thank you in advance for your help.
    Ludovic Lemoine

    6 votes

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    2 comments  ·  Reporting  ·  Admin →
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  2. Can the URL page be remembered and hidden in the mobile app? This way there will be less clicks when the users have to re-login on the mobile app.

    6 votes

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    1 comment  ·  Mobile  ·  Admin →
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  3. Integration to report and raise incidents in service management software, to allow the reporting of screen connection issues to service now. The connect portal offers useful information but, many organizations do not have the capacity for staff to be checking for new reports in connecting manually. The overnight reports are useful however by the time business hours begin the issues the reports are already 5-6 hours out of date. Having an automated incident process assigned to the support team in real-time takes away the need for checking the portal throughout the day or relying on customers to call the helpdesk…

    6 votes

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  4. The condeco server should pickup the local customer time & date and not a UTC time for vendor management/logging.

    We had that issue already discussed with the condeco technical support:

    The timezone for logging/managing vendor things appears to be fixed as UTC time (according to the support) and not our local time zone.

    Logging for print etc. are set to UTC time zone, which appears always as a different time than our local time zone. This need to be a consistent process for logging/managing the time zones server wide/account setting wise (!) and not for every part of the system…

    6 votes

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  5. Condeco locks us out after a short period of time, can it keep up logged in all day? As the PAs especially use it all day!

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  6. Please get rid of the confusing time display - 04:00 pm helps no one - It would be better as a 24 hour clock, but if you can't do that, remove the leading 0 from the times.

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  7. Make it possible to copy meetings from day to day using the Advanced Grid.

    6 votes

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  8. I can Bulk-Upload users to the web portal, however I cannot update/delete users this way - e.g. when a RFID card changed, the user changed his/her name or a user has left the organization.
    So there is either an update/delete existing users missing (e.g. via a delete user flag) or a "bulk delete non-admins" button.

    6 votes

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  9. It would be really good to have a pop up at say 5 mins after your room booking has started to remind bookers to activate their room. Most of the time its PAs that book multiple rooms in any given day and this helpful reminder would be very useful :)

    6 votes

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  10. As an admin, when I am not in front of my computer I cannot look at the advanced grid or perform and admin tasks. We were led to believe this capability was going to be in the first release of the app when we first signed on but are still waiting. This is a crucial aspect for our usability on a daily basis.

    6 votes

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    2 comments  ·  Mobile  ·  Admin →
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  11. If the host and requestor are the same person, just send one email of confirmation, cancellation, etc., not duplicated.

    6 votes

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    1 comment  ·  Room Booking  ·  Admin →
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  12. The problem is that when you change an instance of a recurring booking they still kind of linked to the original series.

    A recurring booking that has been edited by the instant booking should completely be removed from the series and act like any other booking that has not been created in a series once edited by this instance.

    The individual change should sit in the "My bookings" completely separate (not in the series part of my bookings like it does at the moment )

    One suggestion would be to have a new symbol that shows it was once a…

    6 votes

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    1 comment  ·  Room Booking  ·  Admin →
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  13. To circumvent the session timeout which is really too short (max 1 hour), our users would like to stay on last page viewed after reconnection into the web application.

    6 votes

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  14. It would be good to have a connection between the Welcome Screen at the FrontDesk and Condeco to show the guests who is coming this day.
    Also information about the (place, time, date,..) can be shown there.

    6 votes

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  15. Some of the date picker example inconsistency.

    On Find Bookings, when changing the From Date to a different date, the To date does to not update to be the same as the From Date.

    However on the Find a Visitor under visitor management, when you change the From Date to a particular value, the To date updates to be the same.

    Get the control consistency the same across the application. The same goes with the date picker style (some date pickers have the day of the week starting on a Sunday, while others have it starting on a Monday). It…

    6 votes

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  16. Users should have the option to hide the bookings they have booked on behalf of others, and only view the Desks booked for them, and Rooms where they are the Host or Requestor, Currently, the Home/Today screens for users who frequently book on behalf of others (Assistants / Receptionists) are crowded and difficult to separate personal bookings and bookings for others.

    6 votes

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    Under Review  ·  1 comment  ·  Room Booking  ·  Admin →
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  17. 6 votes

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    1 comment  ·  Room Booking  ·  Admin →
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  18. The Number of guests per booking is limited to seat capacity – However we are able to add extra chairs to a booking therefore capacity increases – We are now unable to increase endless number of visitors as this will only reflect the number of guests in the booking – Global admin are allowed to manually input any number of visitors to a booking – Due to the way in which we operate we need ALL local admin and global admin to be able to manually enter visitor numbers .

    6 votes

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    Our Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.

  19. An important safeguarding separate menu is required to prevent any accidental deletion of any locations or any rooms.

    6 votes

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  20. 6 votes

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