36 results found
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Customizable timeout for automatic logoff
Allow a user-customizable option to set when auto-logoff occurs. I don't know what it is currently, but feels way too short. Ideally, I'd like to see something from 1-8 hours, in hourly increments.
1 vote -
Notifications
Notification ability like the Global Health Declaration except customisable by office to allow us to alert resident or non-resident team members regarding different aspects of different offices, eg. Induction needed, reduced office hours, H&S info which can vary office to office
3 votes -
Recent imports comment field to be populated by file upload comment
When uploading manual files (e.g. manually Person import) there is an option to insert a comment, but it is not displayed in the Recent Imports overview.
The reason behind this is the manual upload user is shown as "Data user" even though it was uploaded by a specific user and not automatically. To see the comment who uploaded it would be a faster identifier of the file being uploaded manually.2 votes -
Serraview Outage/Maintenance announcements
Enhancement request to Notify users before any software updates or place a warning banner to alert users at least a week before updates, and provide published notifications on outages.
10 votesSerraview scheduled maintenance times are listed on our help site at https://support.iofficecorp.com/Serraview/Workplace_Management/About_Serraview/Product_Support/005Product_Upgrades_and_Maintenance_Windows
Serraview outages are sent via https://serraview.statuspage.io/ to subscribed users. All Serraview system administrators, reporting teams and key platform users are recommned to sign up to StatusPage for outage notifications, via the "subscribe to updates" button found at https://serraview.statuspage.io/.
Please contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice and helping improve Serraview. Please help us improve Serraview Engage by voting on your favorite ideas!
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Disable password expiry for user
In Serraview 3.0 there isn't an option to disable the User password from expiring.
Navigate to
Admin Settings > General Configuration > User Sign InWe would like the option to disable Serraview user password expiry.
3 votes -
MFA Support
Certain businesses are required to follow regulatory guidelines regarding cybersecurity; one such guideline, New York Department of Financial Services Cybersecurity Regulations (23 NYCRR Part 500), requires that any platform hosting non-public data from covered entities (such as employee PII) must be protected by MFA. Most folks can handle this via their SSO configurations, but there are cases where that is not feasible. In those cases, the ability to deploy, at a minimum, a TOTP phone based authenticator token would be greatly appreciated.
1 vote -
Multiple SSO Identity Providers
For more complicated environments that have multiple directories which do not share trust, the ability to assign multiple distinct Identity Providers within the SSO configuration would be extremely helpful.
18 votes -
Show link expiration time in "Send Logon Info" email
When you send a user an email to reset their password with the "Send Logon Info" button, the email they receive does not tell them how long the link will be active. It would be nice to see "Password reset link will expire in [x] minutes" or something like that in this email.
3 votes -
Security: split access for File Upload and Service Request attachments
Within SV security, uploading files via File upload is coupled with uploading attachments in Service Requests. The action "General - Can Upload Files" covers both. This presents issues when giving access to lower level SR only users.
Requesting that SV splits these out into multiple actions.1 vote -
Occupancy Import - Create Team on the Fly
Occupancy file transfer to allow creation of a team location 'on the fly' (currently requires team to exist on destination building/floor)
1 vote -
Error Definitions
There should be a glossary somewhere explaining what the different errors mean. I keep getting "object reference not set to an instance of an object" when I try to import a floor plan but have no idea what that means, nor do I know what object it is referring to.
2 votes -
Add cc or checkbox to send emails to 'Managers' when using Bulk Emails
When sending bulk emails (adhoc or template), it would be very useful to cc in Managers (e.g. check box to 'send emails to Managers?').
Use case: when sending emails to users for any reasons, sometimes Managers should be aware too especially if they are not in the same location as their staff.
20 votes -
Contextual known issues
Serraview has a page on known issues and limitations (https://help.serraview.com/display/ENWN/Serraview+3+Known+Issues+and+Limitations), as well as contextual help in the actual product (click the help button and the content will change depending on where you are), but it would be good to see what issues are currently known about that module so that duplicates don't get raised.
It would also be great to subscribe to individually known issue so I'm automatically updated when they're fixed.
3 votes -
Enhanced tracking and reporting on system usage
As a Support Engineer I'd like to be able to access enhanced tracking and reporting on system usage
2 votes -
Improve Overall Search Functions - People, Spaces, Configurations, Buildings
It'd be great to improve search functions in the following areas:
When searching for a building in Buildings & Floors or in the Parameters section of Analytics, it'd be great if we could search by Short Name. Not everyone knows the formal/legal names of our buildings, but everyone knows the colloquial names we assign under the Short Name field.
The search function in Space Viewer isn't robust enough to search for people who have more than one word for their First Name. It seems that as soon as I press the space bar after the first grouping of characters, whatever…
55 votes -
Condense Rows in Buildings & Floors, People Director, etc.
Condense display of on the screen in tables across the system. With the limited screen real estate of my laptop, I'm needing to adjust the zoom level of my browser just to see more info.
2 votes -
Dark Mode
Provide users the option to visualize everything in dark mode. (dark background, light text). It's a lot easier on the eyes for some people.
33 votes -
Configure workflows across all system modules and functions.
Ability to configure workflows across all system modules and functions.
2 votes -
Ability to link user roles via AD group during authorization
Ability to link user roles via AD group during authorization
3 votes -
Initiate a system action (e.g. open a form) in response to a trigger event (e.g. submitting a form)
Ability to initiate a system action (e.g. open a form, display a screen message) in response to a trigger event (e.g. submitting a form, clicking a check box) or condition (e.g., record status, field value)
2 votes
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