Configure or change section titles on the New Service Request Form
Customers should be able to customise the names of fields and sections e.g. Questions, Description, Required Date, etc, to different names.
ashneel.sharma@SpaceIQ.com
shared this idea
This ability to customise the New Service Request form is now available.
Section titles and questions on the New Service Request Form (including Serraview standard fields) can now be created or removed, marked as mandatory and re-ordered.
This customisation can be different for each service request type, so each request type can have a custom-built request form.
Please visit the 'Modify the Service Request Form' page on the Help Centre for more information.
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Michelle Dipasquale
commented
The Service Request Form is not intuitive for an end user. 50% of the form is unnecessary and what remains is not simple for the end user to fill out. This causes the person processing the ticket to spend more time investigating what the requestor truly needs. There must be a better way to configure this form.