Allow disabling Service Request fields
Could we add in the ability to remove certain fields from the Service request form?
For example, I may want to be able to remove the Summary field from the requirements as we already fill out that information in the Description field.
Liam Fitzgerald
shared this idea
The ability to customise the New Service Request form is now available.
Section titles and questions on the New Service Request Form (including Serraview standard fields) can now be created or removed, marked as mandatory and re-ordered.
Move related configuration can also be hidden from non-move related request types.
This customisation can be different for each service request type, so each request type can have a unique service request template.
Please visit the 'Modify the Service Request Form' page on the Help Centre for more information.
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Michelle Dipasquale
commented
The Service Request Form is not intuitive for an end user. 50% of the form is unnecessary and what remains is not simple for the end user to fill out. This causes the person processing the ticket to spend more time investigating what the requestor truly needs. There must be a better way to configure this form.