18 results found

1. Enhance search functionality with the use of AI

   Enhance search bar capability to go beyond workorder number search or keyword. Customers are now accustomed to the mainstream experience of just asking a tool what they are looking for. Sample queries below: Followed up with a secondary question asking if the user would like to visualize this data in a visual form.

   “Show me all assets with more than three breakdowns in the past six months.”
   “Which vendors have the longest average response time to work orders?”
   “What’s the total downtime cost for HVAC systems last quarter?”
   “Which locations are consuming the most maintenance labor hours?”
   “Predict which chillers are most likely to fail in the next 60 days.”
   “Summarize all open corrective actions from our last safety audit.”
   “Which PMs are overdue this week across all sites?”
   “What assets are still under warranty that had a repair request?”
   “Show me the trend of maintenance cost per square foot this year vs. last year.”
   “List all assets that have exceeded their expected lifecycle cost.” “Show me all open work orders assigned to me today.”
   “What was done last time this pump alarmed for vibration?”
   “Pull up the wiring diagram for air handler AHU-03.”
   “Has anyone replaced the filter on this unit before? What part number was used?”
   “What’s the torque spec for this motor coupling?”
   “Which technician closed a similar issue last month? What notes did they leave?”
   “List all PMs due this week on the third floor.”
   “Where can I find the SDS (safety data sheet) for the cleaning solvent?”
   “Show me temperature readings from the last three maintenance checks.”
   “What’s the current stock level of part #22354 in the storeroom?”

   Enhance search bar capability to go beyond workorder number search or keyword. Customers are now accustomed to the mainstream experience of just asking a tool what they are looking for. Sample queries below: Followed up with a secondary question asking if the user would like to visualize this data in a visual form.

   “Show me all assets with more than three breakdowns in the past six months.”
   “Which vendors have the longest average response time to work orders?”
   “What’s the total downtime cost for HVAC systems last quarter?”
   “Which locations are consuming the most maintenance labor hours?”
   “Predict which chillers… more

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   0 comments  ·  Operational & Business Insights  ·  Delete…  ·  Admin →
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   Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

   Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

2. NEED A COLUMN CHOOSER ON PURCHASE ORDER

   THIS IS ACTUALLY FOR PURCHASE ORDERS. NEED A COLUMN CHOOSER TO ADD CUSTOMIZED FIELDS IE VENDOR PART NUMBERS, TAX FIELD.

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   2 comments  ·  Inventory & Parts Management  ·  Delete…  ·  Admin →
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   Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

   Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

3. Print barcodes right from the PO page.

   Add the ability to print barcodes from the PO or receiving page. Then we don't have to search them individually.

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   2 comments  ·  Inventory & Parts Management  ·  Delete…  ·  Admin →
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   Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

   Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

4. Sort lines in numerical order when receiving POs

   When completing the "Receiving" portion of the PO it would be helpful if the lines came up in numerical order. Currently, they are displayed in random order. My discussion with the support team indicates that this "Random" order is working as intended. This is cumbersome to my team when we are processing large receipts especially with backorder items.

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   0 comments  ·  Inventory & Parts Management  ·  Delete…  ·  Admin →
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   Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

   Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

5. PURCHASE ORDERS - NEED TO BE ABLE TO SEND REQUISTIONS OUT

   NEED TO BE ABLE TO SEND A REQUISTION OUT TO THE VENDOR THAT THEY CAN RETURN PRICING. (SIMILAR TO A WORK ORDER BEING SENT TO A VENDOR).

   3 votes

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   2 comments  ·  Inventory & Parts Management  ·  Delete…  ·  Admin →
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   Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

   Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

6. Incorporate an AI model into the software that can increase all user productivity.

   Build an AI model that knows your system and maintenance to assist with creating WO, PM's, inspection reports, etc. Have it be able to build functions without all the user time to manually do it. Ensure it prompts for clarifying questions.

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   0 comments  ·  User Experience & Adoption  ·  Delete…  ·  Admin →
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   Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

   Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

7. print from parts screen

   We should be able to print from the parts screen instead of having to go back to the parts list and finding our part, checking the box, hit the three dots, choose print, pick which printer, hit print. if you sit at the computer all day and have nothing to do then yeah the extra 6 steps are nice. However, some of us think the program should make our lives and workload easier, crazy I know.

   2 votes

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   0 comments  ·  Inventory & Parts Management  ·  Delete…  ·  Admin →
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   Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

   Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

8. Provide functionality to import PMs directly in the system.

   Provide functionality to import PMs directly in the system.

   2 votes

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   0 comments  ·  User Experience & Adoption  ·  Delete…  ·  Admin →
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   Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

   Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

9. SUGGESTED PO - NEEDS ACCESS TO VENDOR UNIT OF MEASURE

   UNIT OF MEASURE IS VERY IMPORTANT TO THE REORDER PROCESS AND IS NECSSARY AT THE TIME OF CREATING REQUISITONS.

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   0 comments  ·  Inventory & Parts Management  ·  Delete…  ·  Admin →
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   Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

   Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

10. Need security on Inspections for Admin's

    Need to be able to stop others from deleting inspections off the work orders by admin inspections to the Admin security roles

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    0 comments  ·  Service & Work Requests  ·  Delete…  ·  Admin →
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    Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

    Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

11. Add bin location AND description as a combined option in the printable barcode label dropdown in PO Settings.

    Use Case: Currently, clients can select up to 4 fields from a dropdown for "Text Line 1 - Text Line 4". Clients can select Base Unit of Measure, Bin, Bin Tree, Description, Part #, Part # + Description, and Part Type. The client requested another combined option: Add bin location & description on one line. Thank your the consideration.

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    0 comments  ·  Inventory & Parts Management  ·  Delete…  ·  Admin →
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    Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

    Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

12. Enhance GET/WorkOrder API Endpoint: Add 4 keys: entityKey, assetKey, budgetKey, workTypeKey.

    GET/WorkOrder API: Request to enhance. Add 4 keys: entityKey, assetKey, budgetKey, workTypeKey. Currently, makes it unstable. Not Enterprise level. Thank you for the consideration.

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    0 comments  ·  System Integration & Data Flow  ·  Delete…  ·  Admin →
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    Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

    Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

13. Add ability to keep Asset “Active” or "In Service" after Work Order is complete

    Currently, when an Asset is put "Down" on a Work Order, the Asset is automatically put "Active" again once the Work Order is in a completion status. This is true in both the desktop application and in the Work Companion App. Please add the option to keep the Asset down, even after completion of the Work Order. Currently, if the Asset is still "Out of Service" even after the WO is completed, the user must go into the Asset manually to put the Asset down again.

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    0 comments  ·  Reporting & Operational Insights  ·  Delete…  ·  Admin →
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    Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

    Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

14. Add editable field for “Downtime and Active” to other options such as "In Service and Out of Service"

    Regarding Downtime tracking, an Asset is either "Active" or "Down". Please add the ability to update the fields from "Down" and "Active" to "Out of Service" and "In Service", for example. NOTE: Using the word "Active" can be confusing, as it is overused. For example, an Asset can be "Active" or "Inactive", which is a different topic. Thank you.

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    0 comments  ·  Asset Lifecycle & Capital Planning  ·  Delete…  ·  Admin →
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    Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

    Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

15. On Mobile App, it is beneficial if you can sort all work orders by Created Date so that you always have the latest ones on top

    On Mobile App, it is beneficial if you can sort all work orders by Created Date so that you always have the latest ones on top of the page.

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    0 comments  ·  User Experience & Adoption  ·  Delete…  ·  Admin →
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    Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

    Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

16. Add ability to force completion of a Service Task prior to completion of the Work Order when Parts are not required

    Clients need a way to force technicians to perform the Inspection/complete the Service Task(s) before completing the WO. Currently, the client can toggle on "Service Task with parts and labor" requirement on the Work Order Workflow Settings; however, a part is not always required.

    In the screenshot below, the technician was able to complete the Work Order without having completed the Inspection.

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    1 comment  ·  Maintenance & Reliability  ·  Delete…  ·  Admin →
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    Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

    Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

17. SSO for the Request Portal

    Requesters need the ability to single sign on the Request Portal

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    0 comments  ·  Service & Work Requests  ·  Delete…  ·  Admin →
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    Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

    Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.

18. Formula Risk Scoring

    Sample use case: Measure how heavily each vehicle is being used relative to how long it's been in service. This way, you can spot an overworked vehicle that will need replacement sooner.

    Vehicle: 2023 Ford Transit Van
    In service date: 200 days ago
    Total Miles Driven: 25,000
    Expected Daily Miles: 100

    Formula: utilization Ratio = (25,000 / (200x100) ) x 100 = 125%

    "By calculating the Utilization Ratio, the fleet manager noticed one van was running 125% of expected load - it had double the brake replacements compared to others. They rotated routes, balanced usage, and reduced unplanned maintenance by 18%."

    OR

    HVAC Unit: Rooftop RTU-3
    In Service: 120 days ago
    Compressor Run Hours: 1800

    Formula: Utilization Ratio = (1,800/ (120 x 24) ) x100 = 62.5%

    (24 hours/day represents full availability)

    "When Eptura Asset showed RTU-3's utilization at 90%, facilities discovered it was cooling a high-load server closet on an outdated schedule. They split the load with a secondary unit and reduced runtime by 35% - saving energy and extending compressor life."

    UI/UX
    If-Then Action Color Logic, Highlight this asset in the asset table and add a widget to instantly spot stressed assets.

    Sample use case: Measure how heavily each vehicle is being used relative to how long it's been in service. This way, you can spot an overworked vehicle that will need replacement sooner.

    Vehicle: 2023 Ford Transit Van
    In service date: 200 days ago
    Total Miles Driven: 25,000
    Expected Daily Miles: 100

    Formula: utilization Ratio = (25,000 / (200x100) ) x 100 = 125%

    "By calculating the Utilization Ratio, the fleet manager noticed one van was running 125% of expected load - it had double the brake replacements compared to others. They rotated routes, balanced usage, and reduced unplanned maintenance by… more

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    1 comment  ·  Cost Management & Budgeting  ·  Delete…  ·  Admin →
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    Approved for Product Roadmap  ·  AdminRobbie.Brannen@eptura.com (Senior Product Manager, Eptura) responded

    Great news - your idea has been approved for inclusion in our product roadmap! Please note that the final feature set may evolve as we incorporate additional customer feedback, conduct product and design research, and consider broader use cases beyond the original request. We appreciate your input and will keep you updated as development progresses.