186 results found
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Manage Service Level Agreements- Add filter option for Checklists
Add a filter option in the manage service level agreements task to search for specific checklists.
This would allow users to search for outdated checklists that need to be removed/replaced
4 votes -
maintenance priority
In Maintenance Console when I open a WR that has 3 priority P2, P4 and P5 (with default priority being P2) and I changed its priority from P2 to P5, then in the activities of the WR, I see that I changed the priority from 1 to 3, which are the order of the priorities, not their label.
It would be better to display the label, e.g. Changed Priority from P2 to P5.
4 votes -
Adding Sender email, cc'd & external emails to Maintenance Console
For tagging/emailing from work requests in the maintenance console please add the following:
add the option to email non-Archibus users (external emails)
add a cc'd function so that all the people that are tagged are on the same email instead of separate ones
The option to enter a sender email address. Such that when a client replies to an email from the maintenance console, it goes to the person sent the email from the maintenance console by default, or if selected, the sender email address specified.
I have found that most people just hit the reply button when they receive…
6 votes -
SLA Due Date option - end of the Month for PM Procedures
For PMs that need to be completed within the month they are created, there is no way to specify "last day of the month" as the Due Date. Since the number of days in the month varies, some months the 30 day due date works and the date due is the last day, but and in other months, its the 1st of the next month.
4 votes -
In the maintenance survey report, the question text for creating a service request is displayed in the confirmation contents
The checklist provide an option to create a service request. Depending on the answer to the follow-up question, the maintenance survey report can be displayed in three different ways.
Screenshots are available in the File tab.Example
When the answer to the question is "No," the option is set to enable the creation of a service requestNO1. the answer to the question is "Yes" → no record is added in the maintenance survey report screen.(wr_id=1150004568)
NO2. if the answer to the question is "No Follow-up service request is displayed → Create a service request and complete the checklist →…
5 votes -
Edit Archived Request (Labor Hours)
Provide the ability to edit Labor hours of an archived work request that missed the check and balance step. Or add some logic that won't allow such a large error to be closed. If actual labor hours > X then don't allow the request to be closed where X is configurable.
2 votes -
Auto-reject work requests
Ability to "AutoReject" work requests based on the parameters set in the SLA.
For example: problem type cleaning is offered at Location A but not Location B. If a user submits a request for cleaning at Location A, the SLA routes it to be actioned further. If the user submits a request for cleaning at Location B, then SLA rejects the work and notifies the user that the service is not offered at this location.2 votes -
PM Planner Filter summary
In the PM Planner, it would be good to have a summary of the filter applied to the view in the top grey banned so it is clear to the user what they're looking at (same as in the Asset Lifecycle Console).
It would be very useful when using the [More] button to enter more criteria for the filter.3 votes -
Print WR details with pictures
Clients are asking for the possibility to print Work request details with pictures attached to the WR. This could be an option for printing WR details to PDF or DOCX
4 votes -
Supporting lookup fields in Maintenance Checklists
Allow the administrator to define fields of type "Lookup" in Maintenance Checklists as can be done in Compliance Questionnaires.
This would then be usable in both Web Central and OnSite
An example of use case is when PM work requests are used to track inspections. and we need to keep track of the inspection device used (e.g a CO2 meter). Those devices have been put into the EQ table so that means we need to associate an EQID with the inspection while on the field. Having the correct EQID is important because associated with it are calibration information.…
5 votes -
Allow show equipment description in maintenance console
In the optional fields to display in "select work request fields" and the filters please include the equipment description. Equipment description can make it easier for craftspeople to identify equipment.
6 votes -
Make the Time Management Chart/Table more clear
I would love for the TIME MANAGEMENT - EDIT, INPUT & APPROVE page to have lines/different colours/something to distinguish the different days. Often I have to scroll down and over to get a full picture of the information and I get lost as to which day column I'm in. (Please see photo for an example) Also, having the Day/Date bar move down with you as you scroll would be ideal.
2 votes -
Maintenance: batch processes, add confirmation dialog
When we proceed with batch in the console or anywhere in the application, there is no confirmation dialog. You can for example batch cancel 200 work requests if you pick up the wrong button by accident (note that cancel is just beside approve).
This would be a nice safety feature
4 votes -
Attaching Checklists
Allow checklists to be added by certain users (role based) to attach checklist at the time the work request is created.
4 votes -
Equipment Photos in OnSite
Use actual equipment photos instead of EQ Std photos in OnSite. Equipment photos not showing on OnSite after scanning QR code - the system is looking for Eq Std photo instead of actual equipment photo attached to the equipment record.
4 votes -
Improve Validation everywhere required, add validation messages
The systems does not validate your records when you go though complex processes. It's critical that the system send some validation messages to the user. Examples:
- if you forget location on a equipment, assign it to a PM and create a schedule, the PMS will keep a copy of the equipment information inside the pms table and you will keep it for a long time. If your SLA is based on location, it won't work and you won't know
- if you delete a craft, you loose all the work logs associated to that craft, no messages
- if you forget to…
4 votes -
Date to Perform - Editable
Hello Team,
We are looking to allow the Date to Perform field to be editable. Typically, the field is controlled by a hard-set date in the Service Level Agreement.
We feel the need to be able to update this manually at times for certain service requests when the need arises. Allowing the flexibility of both keeping the hard set date and the ability to manually adjust when needed.
4 votes -
Upload a video to attach to a maintenance request.
Sometimes a short video helps better identifying the nature of the problem than a picture, and thus assigning a proper priority or work team.
Of course the size/duration of the video should be restricted to avoid large files to be uploaded to the database.
Certainly useful in OnSite for technicians to better document incidents, might be also useful in the Workplace portal but with a lower priority2 votes -
Allow to set up a URL link to jump directly to the ticket where the work has been completed
Currently, we are unable to set up a URL link to jump directly to the ticket where the work has been completed.
When the Work Request is completed / closed and the URL link to access that ticket is generated. At this stage when the notificatoin link is generated and by clicking on this link, it will redirect you to the search panel of the closed request page but our expectatoin is that it should go directly to that specific request
6 votes -
Add room category and type to the SLA parameters
It would be good to be able to trigger an SLA based on the Room Category/Type.
Use Case: if the WR is located in a lab (Room Type), I want a specific SLA to be used (one that notify the Lab Manager or require some approvals, for example).
2 votes
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