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Archibus

Archibus by Eptura

Welcome to Archibus's feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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186 results found

  1. This is a common ask from the craftsperson to be able to see the hours they have submitted for the Day/Week/Month.
    If there was a pre-existing report for the CF that gave them this information on the mobile and WC it would be very beneficial. Lot of times, they use this this information to enter their timesheets in the HR system as well.

    26 votes

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    Under Review  ·  2 comments  ·  Maintenance  ·  Admin →
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  2. Evaluate the possibility to export a tree panel (with all the items within it) to XLS, DOCX, PDF or other format

    5 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  3. The ARCHIBUS Database and web central application allows the clients to maintain the parts that are required per equipment.
    View File: ab-def-eq-pt.axvw

    However, this information is not readily available on the WR. If a link to this information is added from the WR (both building operations console and mobile app), it will add tremendous value for the user to maintain this information in ARCHIBUS. Otherwise, this will continue to be maintained in an adhoc manner.

    16 votes

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    2 comments  ·  Maintenance  ·  Admin →
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  4. At the inspection, by selecting a room, the work requests of the equipment in that room are searched, and when the all work requests in the rooms are completed, the color of the room changes according on floor plan. Most of the case, inspection work requests should be done room by room so it is easier for workers to check which room has been done.

    4 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  5. When planning preventive maintenance, if you can change the scale of the planning board monthly, weekly, or daily, you can flexibly work on long-term plans, this week's plans, etc.

    15 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  6. Work Request surveys: Having a survey embed in an email notification with ability to use images.

    17 votes

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    2 comments  ·  Maintenance  ·  Admin →
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  7. Based on information provided on a ticket (estimated hours, etc), automatically assign and issue work orders to a specific craftsperson on the work team who has the highest availability based on the work orders that have already been assigned to them.

    7 votes

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  8. When a Maintenance Craftsperson opens a WR on mobile often time they don't need all the different tabs. Majority of the clients don't use Parts or Tools. If there was a configuration option to hide these it would help in reducing the clutter on the mobile app to a large extent.

    24 votes

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  9. If there is a change to a Preventative Maintenance Schedule, the only problem-free way to do this is to unassign the PM Procedure from the Equipment or Location, Reassign and setup a new schedule. When this is done the historical data on the old 'pms' record is lost although the WRs still exist in the system.

    If the change to the schedule is made by changing the Date of First PM or updating the frequency/recurrence pattern, it leads to the PM WR not getting generated.

    I would suggest a few changes to make the PM Planning a more error free…

    71 votes

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  10. Possibility to sort a list in a Select Fields panel displaying the fields in alphabetical order

    5 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  11. When tickets are put on hold, users should take the ticket off hold and put it back to Issued and In Progress, and then work to complete it. This allows managers to identify what's really on hold and what's really being worked. It would be more user friendly if the Complete action was not available when a ticket is On Hold so it forces the user to either put it back in progress or close it out from the On Hold status.

    5 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  12. Currently escalation emails are sent after a WR/WO is overdue. Users would like to be able to configure when escalation emails are sent to help them better manage their work. If escalation emails are sent out the day before it's due, craftsperson(s) can prioritize their work better and be alerted of what is due soon.

    18 votes

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    1 comment  ·  Maintenance  ·  Admin →
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  13. Currently SLAs take into account the date AND time that the WR was submitted. For example, if a WR was submitted at 11AM on 4/1/20 and had a 5 day SLA, it would be due 4/6/20 at 11AM. Users would like to see the time in the Building Operations Console so they know when they need to complete the request within the day to make sure it is completed on time. Right now, they just see the date and if they completed it at 11:01AM -- it would be considered late.

    6 votes

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    0 comments  ·  Maintenance  ·  Admin →
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  14. Workplace user Service Request screen gives information but needs more, for example if a Request is rejected there is no information as to why is was rejected? which means the user will need to access web central to get more detail. It would be good if they could review the history of the job and maybe update and resubmit

    Cancelled Jobs just come off the list so the user has no records, i know that emails can be used, however that is just another place to look for the information, it would be better if it is in one place.

    9 votes

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    1 comment  ·  Maintenance  ·  Admin →
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  15. It would be great if we had a security group or some way to grant certain users access to see and monitor all work requests. Currently, even if you are a member of all teams, if there is a supervisor assigned to the request that is not you, you cannot see those requests.

    58 votes

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  16. When a work request has been rejected the requester should be able edit all the fields? if the request was rejected for incorrect information i.e. wrong location or missing location data, then the requester is unable to correct the error and add the missing information. Having only the description field editable is very limited.

    5 votes

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  17. It would be good for a building operation helpdesk manager to be able to see and manage, followup on jobs rejected during the approval stage. At the moment only the requester can act on this status within the console.

    9 votes

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  18. As a maintenance organization we would like the system to create work requests from e-mails addressed to our group. The system would create a ticket from the information in the e-mail.

    93 votes

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  19. The Notification template that are used in compliance allows controlling before and after events, emails would be very useful to send missed due dates for work request. We had a client that required an action to send a reminder to carry out the satisfaction survey 5 days after the first (Completion) email was sent if the survey was not complete. We found this to be very difficult. I believe the notification function would have been purfect for this.

    6 votes

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  20. There is a major flaw in the current mobile maintenance app, their date and time a craftsperson is due to carry out work is not clear, it's no good just displaying the Date to perform the task if the cf is due to arrive a 2 pm there is no display of this information, at least not until they have got to the CF data and even then the scheduled time is not shown. This is a major issue for a client that are actually fully using the scheduling tasks. It would be very useful for the cf to have…

    12 votes

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