148 results found
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ServiceNow integration for IT Asset Management (ITAM) / IT Service Management (ITSM)
We are seeing more requests for single service desk and asset management systems that will support Operations and IT. Has there been any discussions of building an extension to interface with Service Now or build ITIL processes and functionality into ARCHIBUS?
27 votes -
Ability to configure the level the Navigator starts at.
As of v25.1, when a specific user has less than 10 applications assigned to them, the top-level (or starting point) of the navigator will be at the Application level, rather than the Domain level. There are no settings to control this behavior OOTB. Any sort of change to this behavior would be a customization to the navigator's design.
Now in v25, what level the Navigator starts on is a variable that has to be considered when providing tech support, instructions, documentation, etc.
I suggest this be made configurable with the default being that the top level is domains for everyone,…
40 votes -
Have a way to Disable/Deactivate Users
It would be nice for there to be a way to temporarily disable a user with a simple switch on the user record. This gets asked semi-frequently and while there are functional ways to accomplish this, they are clunky and not intuitive.
This should work with ARCHIBUS Authentication and all flavors of SSO. So with SSO, if the user is disabled in Archibus they would not be allowed access even if they authenticate with the directory/identity provider and even if automatic guest login option is enabled.
20 votes -
REST API - Set JSON Data Element Name in Data Source
The Archibus "Data Source" API sets the "Name" of each data element in the JSON data to the Field Name from the Data Source (i.e. TableName + dot + FieldName). We have unsuccessfully tried a couple of ideas to specify an alternate "Name" of the data elements.
The Customer Services Team advises me that there is currently no mechanism that will allow us to specify the "Name" of each data element in the JSON data.
We suggest that the Archibus REST API's are enhanced to allow either the "alias" attribute and the "id" attribute on the fields in…
5 votes -
Update JQuery Version to v3.6.0+ to close security vulnerability
A recent Penetration Test of WebCentral v25.4 included a vulnerability assessment requiring an update to JQuery Version v3.6.0 or greater.
The reason for this mandate was the following nist.gov advisory:
5 votes -
Sysadmin test view for SMTP email submission
Provide a way for sysadmins to easily test the SMTP configuration without entering dummy data into the system (but still record this in the notifications log table).
For example via a form with just a single button, that sends an email from the notificationSender to the administrator address, as defined in mail.properties. Optionally allow editing subject and body.
5 votes -
data transfer
A lot of times when using Data transfer, thats done to allow others to fill out details and provide back for uploading (move lists, for example)
It would be nice to display the ml_heading in teh column headers for read-a-bility and the field names in a hidden column that gets used for archibus to read-in (kind of like the windows client used to work....)
3 votes -
Automatic Lookup Improvements
There are several improvement that can be made to the Automatic Lookups that would significantly reduce development efforts and updating of views:
1) Console filters field. Typically on forms, when a field with an Automatic Lookup has a value or a selection made, the lookup value appears below the field. This does not apply to console filters.
2) Read-only forms. Forms that are read-only, such as the Issue/Complete Service Request view do not show the lookup values. Like with edit forms, these should show the lookup fields. Another example of this is the "Overview" tab of the "Request Department Space"…
5 votes -
Increase performance of trees or do not autoload data for any views that have trees.
If you have a large dataset, any view with trees takes a long time to load. The Define Locations is a perfect example. There is no option to cancel the process once it has started, so you are stuck waiting for all of the data to load when you first enter the form. Update stock so these views do not load data when the form initially loads.
28 votes -
Consistency between modules / applications
It seems very apparent that different parts of the application are developed by different groups with different 'design' teams...
For example - create a maintenance request in workplace, you can select the location from a drawing; Create a move in workplace, you can only select from a list of rooms - drawing should be an option for all room selections in workplace
Another example - In hotelling, to set rooms as hotellable, you have to drill down to a room via a tree view; SEtting rooms as reservable in Room Reservations, you have a filter console to search - so…
29 votes -
REST API: exchange document information capability.
REST API should provide the freedom to exchange document information with other internal or third-party systems with the appropriate security and confidentiality measures..
5 votes -
mixed user login
LDAP and Non LDAP mixed user setup
It would be good to be able to support a mix login feature to allow for both staff and contractors to get access to ARCHIBUS.
Often we have clients that need to have a SSO or LDAP solution for the majority of internal staff users, however often within a building we have, non staff and contractors that need to access ARCHIBUS to either report a problem, manage tasks assigned to them (work requests or assessments). or room bookings etc.
Currently there is no option to be able to offer this (unless I'm missing…
34 votes -
default text/html email format
There are still modules using the text/plain MIME instead of text/html format.
And this is hardcoded.
The core should be updated or at least all modules should use the switch in the mail.properties file.7 votes -
Manage Home Pages and Roles: Support Quarter Height Panels
The Manage Home Pages and Roles GUI only allows half, three quarters and full height panels. However, descriptor files also support quarter height. These are necessary for the v. 25 Building Metrics panels. Half height panels leave empty space.
3 votes -
When transferring data out of Web Central, explicitly display a "Download File" button when the file generation is complete.
It is important that each feature implemented in a system like Archibus is obvious to the end user. If a system requires minimal to no training to allow an end user to perform a task, people will consider the system "user friendly" and will like to use it. This has been a challenge for the Archibus product in the past. A perfect example of this is the download link that is displayed once a file is generated in Smart Client or Web Central (see picture attached). Once the export process is complete, it is not obvious to the end user…
19 votes -
Knowledge Base Functionality
We frequently come across a requirement for a "Knowledge Base" that must be part of a proposed solution. ARCHIBUS has the Help files that can be appended and added to but there is no out of the box way for the customer to develop their own knowledge base as they grow with the system. A recent requirement is provided below. MH = Must Have, SH = Should have.
KM01 The Vendor shall describe how the solution establishes, supports and maintains a knowledge base. MH
KM02 The Vendor shall describe how knowledge management is integrated with incident/service management. MH
KM03 The…3 votes -
Consider changing REST endpoints with body parameters to POST
Hello,
while exploring the REST API endpoints in Webcentral we discovered a shortcoming:
There are two endpoints:
* /v1/service-desk/requests/getAllBy
* /v1/data/getAllBy
that use GET as request method but still rely on request body parameters to retrieve information from the client request.While the standard does not/does no longer strictly forbid GET requests with body parameters (see this discussion: https://stackoverflow.com/questions/978061/http-get-with-request-body) it is still considered bad practice and can cause caching problems. Even more problematic is that lots of clients don't support it which means they are not able to communicate with Webcentral.
In order to remain backwards compatible I would…
6 votes -
Federal Real Property
We recently responded to a GSA RFP that included Federal Real Property. Archibus has a Federal Real Property app that is on the GSA Schedule however it is several years out of date and is a set of standalone tables, not integrated with the core data structure. An FRP app has been developed by a Business Partner that is compliant with current GSA FRP data structure and I believe is integrated with the core AFM data structure.
What is AI's commitment to upgrading the FRP app and keeping it compliant with current GSA data structure and reporting requirements?
If this…
19 votes -
User activity - PM Schedules etc.
There are a number of places where it would be nice to know who has set up what and this is one area lacking in Archibus.
A big area for us, which can cause issues and can need correcting, are PM scheduling. as we have no idea who has set up a schedule we have no accountability when things are done incorrectly.
Surely it can't be that difficult to log the user who created the schedule against the PMS record.
This principle can easily apply to several areas across Archibus. Where things are done, created, amended but we have no…
4 votes -
Archibus Connectors to include REST APIs
Archibus Connectors to include REST API's to import data from 3rd party data-source. If Archibus is going to be sold as the single point data source it needs to be able to receive data from multiple sources which the connectors do allow but not via REST API which is a wide used data feed source from many external systems
64 votes
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