40 results found
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Allow to pin navigation menu closed
With the June 2025 update to the interface, the Navigation menu no longer stays minimized if you move over it with the cursor. The previous iteration did this, and the current iteration of the Spaces and VBS Toolbar stay minimized when they are selected to be minimized.
Everytime my mouse moves over that area, it expands and shifts everything on the floorplan view which causes inconvenience when it happens.
Please bring back the ability to keep the Navigation menu minimized when that is selected to be so.
2 votes -
Add copy of original request in support email correspondence
The original email request should be included within every support email about that case. I have many offices to oversee and often am pulled into help someone else's support case and it would be so much easier to see what the request was quickly. Some take a while to be picked up by a tech and by that stage I don't remember what I asked, or if I need to understand a request by my team then this way I dont have to open up the full support ticket each time, because the links to the jobs don't work, they…
1 vote -
Add copy of original request in support email correspondence
The original email request should be included within every support email about that case. I have many offices to oversee and often am pulled into help someone else's support case and it would be so much easier to see what the request was quickly. Some take a while to be picked up by a tech and by that stage I don't remember what I asked, or if I need to understand a request by my team then this way I dont have to open up the full support ticket each time, because the links to the jobs don't work, they…
1 vote -
Data import multi-select custom field
Allow the ability when doing a data import to allow data imports for Multi-Select data types of custom fields.
We want to use a custom field for a Space contact to link it with the people table, so that when a person leaves the organization, their name will be removed from the custom field and we will know that we need to get an updated contact person.
The Serraview import system does NOT allow custom fields of the "multi-select" type to be populated from an import file.
With data changing all the time, my planners do a lot of data…
1 vote -
Space Type Glossary
Add a "Notes" or text field to Space Type definition dialog box in Admin Settings to allow someone to define space types, then create a canned report to run a list of all space types with these Notes or Text field to provide a Glossary of space types in use.
1 vote -
Allow "Serraview Account: Email Confirmation" to be edited
New users receive a Welcome to Serraview email.
This email says "Click to confirm and create a Serraview account".
From there, Normal users are directed to the login screen. It is not clear that they then have to click Reset Password in order to access their account.
If this wording can be updated or the email template allowed to be edited, it would help clear things up.13 votes -
Book on behalf feature - limit bookings
Limit the amount of booking staff can have when booked of behalf.
- Similar to a normal bookings, 1 per day per person.
- 1 booking via book on behalf functionality, per day.Currently when using the book on behalf feature, the limitation is only capped at how many desks a user have access too.
e.g. I have access to 100 desk, I can book 100 desk to another staff member when and errors or issues.2 votes -
Show Pictures in VBS, Spaces, & Locator
As there is a feature to upload pictures of rooms in either VBS or Spaces, it would be nice to see pictures in those modules. Either hovering over a room or clicking it brings up a card with room info. Showing the picture as well would be ideal. Having this available in Locator would be helpful. Currently it only shows up in Engage.
8 votes -
Email addresses to display in Engage
Many of our colleagues have issues finding one another when they have the same name, suggestion to have Engage show email addresses. In some of our regions we have as many as 4 people with the same name and having the role description shown doesn't assist when you have 4 engineers all with the same name. I think this is not only important for ease of use for staff, but also for inclusivity.
1 vote -
Make allocated workpoints assigned to invidividuals also bookable
My client would like the option to assign/allocate workpoints and also enable them for booking. Currently, this is not an option. Workpoints need to be "open" to be enabled for booking.
2 votes -
Screen reader for
Serraview Engage does not support screen readers and so the usability for someone vision impaired is poor. Support for screen readers would improve accessibility.
3 votes -
Dropdown Selector Width
Please improve the usability/legibility of any drop-down selector with a hierarchy (i.e. region, buildings, org units) so that it includes a horizontal scroll bar to view options that are several layers deep and/or have a long entry.
1 vote -
Import blank values into data fields
Would love to be able to use the data import process to put "Blank" values into data fields.
Currently when doing data imports to Serraview, some fields are able to accept "Blank" values to be updated where other fields are not able to have "Blank" values imported.
There is no identifiable way to know which fields are able to accept "Blank" values with an import file. At least not identifiable to me. I had submitted a support ticket about this. Was told it was text fields that could be wiped out, but that is not always the case.
This is…
1 vote -
Report Custom Category
Allow the possibility to create new custom categories for reports;
In the reporting tab, it will be very useful if the users will be able to add new categories and sort the reports more easily.1 vote -
adding extra layers to VBS? Badge & space data on doors and/ assets (machines)
Would be great for system to map doors/ assets (such as machines) in VBS or stored in the background so that system can be integrated with Security system (as an example) to further enable analysis of utilisation data and cross analysis with booking. Currently data are intergated to building/ floor level which is quite limited, especially if we are looking at machines, labs vs. office space.
2 votes -
Coloring for Color Blindness
It would be nice to have a button to change the colors to color-blindness friendly coloring within Spaces and especially VBS. Just a toggle option for users who need it would be great.
12 votes -
user password
Provide confirmation on page once a new user creates a password and it is accepted and confirmation when password reset is changed. This would reduce the number of lock outs and reset confusion for users.
1 vote -
Better records kept when people are archived, users locked, etc.
Recently some clients were looking to find out how certain people were archived and how some users were locked. Reviewed the appropriate tables in the database and did not find any answers.
I suspect it was automated in both instances, but it would be nice to know for sure.1 vote -
Ability change the word "equipment"
I would like the ability to change the word "equipment" to something else when used in the context of a desk attribute. No one at my company seems to understand that word as it relates to what they may find on a desk. Please make this configurable.
2 votes -
Different Icons for Engage and Locator
Can we have different icons for Engage and Locator now that they both appear on the Serraview Navigation Bar. When in collapsed mode, they both have a magnifying glass icon. This would support end users.
4 votes
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