128 results found
-
Ability to Collapse Right-side Menu in VBS and Spaces
As a Space Planner,
I would like to be able to collapse the right-side menu items in the Spaces, VBS, and Scenario Planner modules
So that I can more easily see the full floorplan. This is especially difficult for screens with smaller resolution, or for when trying to conduct a presentation or demo.7 votesThis functionality was delivered in the June 7, 2025 release.
-
New Safety Markers
Further Markers for Serraview and Engage:
- Eyewash/Safety Shower
- Spill Kits
- PPE (Personal Protective Equipment)
- Lab Coats4 votes -
Space Photos: reporting needed
Currently there is an option to add photos into Spaces. This is helpful for the end user
However, there isn't any reporting that tells us what spaces have photos added. Without reporting, there's no way to keep these photos updated as sites go under renovation.
- we have no idea what spaces have photos
- we have no idea how old those photos are, unless someone was kind enough to include that in their file name (which is rare)
I'd love reporting to have these parameters:
Building info (building number/name)
Space info (space name/number/type)
Photo info (name of file (hyperlink perhaps?), date…15 votes -
SVLive Support for WAP Dynamic BSSID
Provide support for Wireless Access Points (WAPs) with dynamic BSSIDs
11 votesCompleted ·
AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been released to Serraview to better support dynamic BSSID ranges in Wireless Access Points.
For further information on this feature, please refer to the the SVLive WAP Configuration page on the Serraview Knowledge Centre, or contact Serraview Support via the Eptura Customer Hub.
Thank you for helping improve Serraview and Engage. Please submit, vote and comment on your favourite ideas on UserVoice to help us keep improving Serraview.
-
Check in Reminder emails need to be tailored to each time zone.
Check in Reminder emails need to be tailored to each time zone. In Ireland currently we receive the email from 1am the same day. By the time the work day starts the email is already lost. Receiving the email at 10 or 11am wold be much more effective.
1 voteCompleted ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Check in reminder emails are based on the time zone of the building where the booking is taking place.
Please contact Serraview Support if you encounter any issues with confirmation email timing.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas! -
Insights Dashboard - Team Level SV Live Utilisation
Team and Neighbourhood level dashboard that displays utilisation as total number of staff + total minutes of activity over a period of time
4 votesCompleted ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Serraview Insights offers a number of reports, visual dashboards and floorplan visualisations which provide details on space utilisation from Engage booking data, SVLive, Sensors, Badge and other activity sources.
Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Utilization_Folder or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas! -
Report running and completed indicator on 'recently run report' folder and reporting module
Can you please bring back the red dot indicating a report is completed running when you are in the reporting module? I have to return to the home tab each time to determine if the report has run and available for viewing.
In the previous version of Serraview the red dot appeared indicating the report was ready to view. This is frustrating when you are trying to run multiple reports and you have to return to the home tab each time to select the 'recently run reports' folder to see if the spinning wheel icon is present indicating the report…2 votesCompleted ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Serraview has been updated to ensure the icon correctly shows once a report has been completed.
Thank you for your feedback to help improve Serraview.
-
Custom Labels/Icons/Markers that can be viewed on floorplan
We would like to ability to view custom labels on the floorplan similar to 'space type' 'name' and 'occupant'.
29 votesMarkers and Orientation Text added
-
Allow clients to deactivate "This request is for someone else" function.
Allow clients to turn off the function "This request is for someone else" for new service requests so people can't submit a request on behalf of someone else.
1 voteThe ability to customise the New Service Request form is now available.
Section titles and questions on the New Service Request Form (including Serraview standard fields) can now be created or removed, marked as mandatory and re-ordered.
Move related configuration can also be hidden from non-move related request types.
This customisation can be different for each service request type, so each request type can have a unique service request template.
Please visit the 'Modify the Service Request Form' page on the Help Centre for more information.
Don't forget to keep adding and voting on the ideas most important to you!
-
Search results list box should include a scroll-bar for navigation
Include visible scrollbars on the search results lists when searching for a desk, space or person via the Browser version. Currently this requires the mouse wheel to scroll or keyboard arrow keys to move up down. There is no indication that there could be other applicable values beyond what is displayed
1 vote -
Automatically create an "All Day Meeting" in the Exchange calendar when booking a desk
When a user books a desk for themselves/others, it would be a much better customer journey if the calendar appointment showed as an "All Day" meeting. Also, if the user didn't have to open the calendar invite and save it/send to themselves and just automatically went into the user's calendar. This is what our previous desk booking system did and this feature is missed greatly by our staff.
1 voteCompleted ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
After you have made a desk reservation, Engage sends out Engage Reservation email that includes an ICS file for the booking time.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Emails/001Add_the_Desk_Reservation_to_your_Calendaror contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas! -
Dynamic Custom Fields
Be able to have custom fields that are interlinked and tier down based on request type.
1 voteThe ability to customise the New Service Request form is now available.
Section titles and questions on the New Service Request Form (including Serraview standard fields) can now be created or removed, marked as mandatory and re-ordered.
Move related configuration can also be hidden from non-move related request types.
This customisation can be different for each service request type, so each request type can have a unique service request template.
Please visit the 'Modify the Service Request Form' page on the Help Centre for more information.
Don't forget to keep adding and voting on the ideas most important to you!
-
Restore Delete Functionality for Buildings & Floors
As an administrator in Serraview,
I would like to be able to delete buildings and floors
So that I can more effectively manage the properties in my portfolio.16 votesCompleted ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Serraview allows admins to delete buildings or floors.
Read more about how to delete a building a floor, including things to consider before you delete a building, on our help site, or contact Serraview Support for more details.
Thank you for contributing to UserVoice and helping improve Serraview. Please help us improve Serraview by voting on your favorite ideas!
-
Varied Access to Insights Dashboards based on Secured Actions
We need to be able to give people (roles) access to certain Insights Dashboards yet have other Dashboards (with sensitive info) which are only available to some roles. Right now users either have access to ALL Dashboards or NONE which is very limiting.
6 votesCompleted ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
An enhancement has been delivered to Serraview to provide secure access control to different Insights Dashboards.
Your system administrator may need to configure these permissions, read more on the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards_Quick_Start/002Security_for_Insights_Dashboards
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
-
Service Status Report
Being an enterprise business platform, especially with Engage, it would be excellent to have a service status page for Serraview and Engage to provides real time issues with these platforms similar to https://status.zoom.us/
This would allow us to report to key stakeholders and the business on any interruptions to services to set expectations and monitor.
1 voteCompleted ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Serraview and Engage current availability, and updates on any service disruptions, can be found at https://serraview.statuspage.io/. Please use this link to subscribe to any outage notifications as they are issued
-
SV Live default report with utilisation by day and hour
A default SV live report that shows building utilisation, and can show usage per day and per hour as needed
4 votesCompleted ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Serraview Insights offers a number of reports, visual dashboards and floorplan visualisations which provide details on space utilisation from Engage booking data, SVLive, Sensors, Badge and other activity sources.
Please refer to the help site at https://support.iofficecorp.com/Serraview/Insights/Insights_Dashboards/Utilization_Folder or contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas! -
Report 1019 - select "ALL" option
1019 Proximity report does not run if Region / Building / Floor parameters are not selected. Can I suggest making the Region / Building / Floor field mandatory (so the report does not fail) or include an “ALL” feature to select all regions.
2 votesCompleted ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
Updates to your report 1019 have been completed.
For future updates to reports that are custom, please contact support@serraview.com and the support team can directly assist you.
-
Report 102 - Parameter selector by BOS Project
Add the parameter to select from active BOS projects to report 102.
2 votesYou are now able to filter The 102 BOS Report by move.
Please visit the '102 Bos Report' page on the Help Centre for more information.
Don't forget to keep adding and voting on the ideas most important to you!
-
Global Search Bar
It will be great for the locator to show a global search bar so users don’t have to select a building before being able to search. The use cases is for companies with a lot of buildings in the same campus and people don’t know what building users are.
1 vote -
Enhance Outlook/Exchange integration to add an all day booking to a users Outlook calendar after booking a workspace.
When a user books a workspace, an all day booking should be placed on their outlook calendar so they have all meetings and work locations in one view. The booking should be shown as Free Time not to block a users calendar automatically.
3 votesCompleted ·AdminDuncan.McConchie@eptura.com
(Manager, Strategic Customer Success, Eptura)
responded
After you have made a desk reservation, Engage sends out Engage Reservation email that includes an ICS file for the booking time.
This feature may require your Engage system administrators to configure engage with these new features, please refer to the help site at https://support.iofficecorp.com/Serraview/Engage/Engage_Emails/001Add_the_Desk_Reservation_to_your_Calendaror contact your Customer Success Manager for more details.
Thank you for contributing to UserVoice. Please help us continue to improve Serraview by voting on your favourite ideas!
- Don't see your idea?