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Serraview

Serraview by Eptura

Welcome to Serraview’s feedback site. We love hearing from our clients. If you have suggestions for how we can improve our product & provide you with better solutions to your CRE needs, please share them with us. While we can't respond to every suggestion, our product team regularly reviews all of the ideas submitted.

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Serraview

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28 results found

  1. Certain businesses are required to follow regulatory guidelines regarding cybersecurity; one such guideline, New York Department of Financial Services Cybersecurity Regulations (23 NYCRR Part 500), requires that any platform hosting non-public data from covered entities (such as employee PII) must be protected by MFA. Most folks can handle this via their SSO configurations, but there are cases where that is not feasible. In those cases, the ability to deploy, at a minimum, a TOTP phone based authenticator token would be greatly appreciated.

    1 vote

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  2. Within SV security, uploading files via File upload is coupled with uploading attachments in Service Requests. The action "General - Can Upload Files" covers both. This presents issues when giving access to lower level SR only users.
    Requesting that SV splits these out into multiple actions.

    1 vote

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  3. Occupancy file transfer to allow creation of a team location 'on the fly' (currently requires team to exist on destination building/floor)

    1 vote

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  4. Ability to support multiple interconnected concurrent deployments of Serraview (by region and/or country to address local requirements).

    1 vote

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  5. Ability to segregate select client data into separate database to meet specific client data segregation requirements

    1 vote

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  6. Ability to drill-down to record level details within forms/ grids, search results, dashboards, and reports.

    1 vote

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  7. Client feedback logged 04/01/20:

    "Ability to use image file (e.g. .jpeg, .png) for as built floor plan, space inventory management, occupancy planning, move management, space allocations/chargebacks, free address/hoteling, and utilization tracking."

    Current Workaround: Serraview currently supports both AutoCAD and Revit formats for floorplan imports.

    1 vote

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  8. 1 vote

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