83 results found
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Notification of room bookings
The administration or reception team being able to get notifications each time rooms are booked, so we all know what's happening in case of late bookings. It means you're not constantly checking the app every few hours to see what's been booked in.
0 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Submit Support Ticket Directly from Panel / Device Hub
Problem
When a panel fails, admins must:
Identify panel
Gather logs
Gather room information
Navigate to Support portal
Manually submit ticketThis creates:
30–60 minutes of overhead
Potential days of back-and-forthBain referenced Neat as an example of best practice.
Neat allows:
Ticket submission from panel
Ticket submission from cloud portal
Automatic device metadata inclusionBain views this as a major usability differentiator.
Requested enhancement:
Add:“Report Issue / Open Support Case” option
From:
Panel admin screen
Device Hub / Connect portalAutomatically attach:
Device ID
Location
Logs
Firmware
Authentication contextBusiness Value:
- Faster issue resolution
- Reduced troubleshooting…2 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Automatically stop desks being booked when people are booking rooms
Automatically stop desks being booked when people are booking rooms.
Can you please make the option available? We are using Intelligent booking and the system is booking desks when people are booking rooms, we want to stop this as these people may stay only few minutes in the office and don't need a desk.3 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Support a service account ownership model that supports room as organizer bookings
When a new booking is created in a scenario with an active Exchange integration and mailbox mapping for a room, Engage does currently not provide the option for Cisco Room Navigator devices to properly handle the check-in from the Cisco panels (via Exchange mailbox). Bookings that are not synchronized to ones personal calendar (add to my calendar checkbox) will result in a room as the only attendee for a meeting, where the check-in trigger via Exchange fails due to missing organizer of the meeting. The request is to support a service account ownership model where bookings are managed on behalf…
1 voteOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Flexible use of individual offices as workstations or meeting rooms
Our location has individual offices that can be used both as regular workstations and as meeting rooms. Currently, however, only one type of use can be selected per room in the booking system (workstation or meeting room).
We propose implementing an extended function in the system that allows both types of use to be mapped. Specifically, we would likeIndividual offices can be defined as a workplace and a meeting room at the same time.
If the workplace is booked in such a room, the room should be automatically blocked for meeting bookings during the same period (and vice versa).
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3 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Allow admins to prevent users from updating their email address in their profile
We use SSO although one of our users managed to change her email address in her profile to her personal email address. She then reported that things "weren't working properly" - the SSO continued to work but she reported that her notifications were going to the "wrong" email address and didn't know what. She also didn't know that she'd changed the email address.
From an admin perspective it would be beneficial to be able to lock this down so that individuals can't change the email address and cause support issued.
1 voteOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Automatic release of fixed desks by weekday as an admin rule
Enable a rule that automatically releases fixed desks reserved for senior executives when they are not in use, so these desks become bookable by other users on those days. This ensures that senior executives always have guaranteed desks on the days they are on-site, while maximising utilisation by making the same desks available to everyone on the remaining days of the week.
1 voteOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Improve QR Code Desk-Booking Error Messages and Booking Logic
Currently, the system displays a generic error message when a user scans a QR code to book a workspace but already has an active booking. This creates confusion and leads to unnecessary support tickets, as the message looks like a technical fault and provides no clear guidance.
Current Situation:User scans a QR code to book a workspace.
If an active booking already exists, a generic error message appears without explanation or options.Problem:
Users do not understand why the booking fails.
No clear instructions or alternatives are provided → frustration and increased support workload.Proposed Enhancement:
Preferred Solution:
Display…1 voteOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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End of reservation reminder
Send an email/notification 10 minutes before reservation is completed. This will remind them that they need to wrap up for the day, so the next reservation does not have to wait or "fight" for their booked workstation.
1 voteOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Turn off status globally for all users
We recently started using our HR system to log whereabouts ie working in the office, remotely etc. We've had some questions from our users on whether we can turn off the status tab that shows on the home screen in Eptura Engage - as it led them to be confused as it doesn't match what their status shows in our HR system.
It would be good to have a way for us to turn this off on a global level so no users see that status tab on the homescreen.
1 voteOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Revert unhelpful change that delays user perfomance
RE the recent change of not giving users access to booking details that occurred more than 30 days in the past, it feels like Condeco is introducing unnecessary barriers to user performance. We shouldn’t need to run reports every time we need to access past bookings information. We are going backwards with this change. All information should remain easily accessible to users. Condeco says this is 'to improve performance', but I can guarantee this is not for the users benefit at all. We deal with 5000+ bookings per month. Accessing past booking details is crucial for our daily operations. For…
18 votesThank you for your feedback on this matter. The recent changes were implemented to enhance the application's performance, and we've observed significant improvements in both response time and overall speed. However, we recognize that some data previously accessible through the Booking form is not visible in the Booking Summary. We are working to enhance the Booking Summary to display all relevant meeting data so that past bookings can be replicated without the need to use the 'Reports' section of Condeco.
We'd would also like to highlight that it is still possible to view bookings on the Booking Grid and use the 'Copy' function to replicate the meeting at a future date.
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Replication of screen settings from Device hub portal to Condeco Web and Vice versa
Hi Team,
Currently Condeco has two source of settings defined for screens on Condeco web portal and Device hub portal which creates conflict leading to screen errors if different settings are mentioned on any of these sources.
There should be a mechanisms to replicate setting from Device hub to Condeco web and vice versa so that settings at both portals is same and thus avoid conflict, additional efforts of updating both portals and reduce any user confusion.5 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Announcements Page- inform colleagues of changes in policies or upcoming events
Pop-up announcement page when colleagues login to the app- to inform of events taking place at the workplace, or changes to company policies etc.
Only Admins to be given rights to post.
11 votes -
Have the ability to 'untick' by default to all users not just admins
There should be a option to enable the 'untick' button to sync to calendar for all users not just administrators. Staff are forgetting to untick this option, and we have had several issues with bookings being accidentally cancelled. In a most recent staff survey, we had over 150 requests to have this functionality removed.
3 votes -
Ability to create multiple teams within "Find your Team"
Especially for setups where one employee can be part of different teams or project groups, it would be great to be able to create multiple "teams" within the "Find your team" menu as it can become very overwhelming quickly if you have e.g. more than 10-15 team members in only one single list. In that case, you would have to scroll and eventually don't even see your own office days anymore.
UI-wise, selecting the teams could be implemented by a respective dropdown field below the "date selector" or by an "accordion" list in the "Your team members" section (i.e. to…
22 votes -
Allow booking Teams for multiple days rather than one day at a time (ticket #461704)
Further to ticket #461704, please allow booking Teams for multiple days rather than one day at a time. Thanks.
9 votes -
Admins need to be able to see who initiates team day bookings and who they are booked for
Admins need to be able to see who initiates team day bookings and who they are booked for. There is currently no visibility to see this information as an administrator.
4 votes -
Make roles such as Fire Marshal and First Aider visible in the booking grid
It would be desirable to include the roles of the user in the personal spaces booking grid. So that in emergencies you could see directly in the booking grid whether a First Aider or Fire Marshal is on site and you could also see directly where they are sitting. It would be nice to use the same icons that appear in the user management as soon as you have selected and saved these roles.
4 votes -
Email notifications for bookings made via Outlook
Ability for Eptura Engage to trigger the standard email notifications to users, admins and vendors when a booking is created, updated or deleted using the Engage Microsoft 365 integration.
25 votesOur Product team is currently reviewing your idea. We may contact you if we need additional information or clarification. While not every idea will be added to our product roadmap, we carefully evaluate each submission and yours will receive full consideration.
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Visitor Import with departure date
Good morning all,
Thank you for giving the opportunity to request an improvement in Condeco.
We would really appreciate if you could add the selection of departing Time in the menu " Import Visitors", as for now it proposed only to chose the arrival time but not the departure ...
In fact we add lists of visitors by importing them in excel format and after that we have to open each visitor profile in Condeco to add the Departure TIME, and it can take us a lot of time.Thank you per advance for your kind cooperation,
Kind regards from…1 voteHi Clarins Reception, we will look into this for you!
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