1239 results found
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send a reminder for desk bookings 48 hours before booking
Please enable a facility that sends a reminder to users 24/48 hours before their desk booking - a gentle nudge to remind them they have a booking and to cancel if not needed. This will help us reduce bookings that are cancelled on the day, and no other member can book as it is then too late for them to travel to the office.
1 vote -
Meeting rooms booking
We would like to explore the possibility of introducing two booking modes for meeting rooms: Shared and Exclusive.
The idea is that when the first person books a room, they can choose whether:
- Use the room exclusively: the entire room is reserved for that person, and the remaining seats are no longer available for other users to book.
- Share the room: the person books one seat, while the remaining seats stay available for other users to book.
For example, if a room has a capacity of 5 people and the first user chooses the Shared option, the room would…
1 vote -
Need the ability to have all meeting attendees to be sent to Visitor
Currently, attendees are only sent to Visitor when they are marked as External in the meeting invitation. However, there are scenarios where an employee who is not regularly on-site should still be registered in Visitor for check-in and site access purposes.
While marking the attendee as External will allow them to be sent to Visitor, this can be confusing for end users because they recognize the individual as an internal employee rather than an external visitor.
The feature request is to provide an option to default attendees to External for Visitor integration purposes, or otherwise allow internal attendees to be…
1 vote -
Guest Type Should be sent from Engage to Visitor
Currently, when a meeting is booked in Engage that includes external visitors, the visitor information is successfully sent to Visitor. However, the integration does not provide a way to specify the visitor type, such as Guest, Contractor, Vendor, or other categories.
As a result, organizations cannot leverage visitor-type-specific workflows and communications within Visitor, such as tailored notifications, instructions, or check-in processes. Instead, all visitors must follow the same communication workflow regardless of their classification.
The feature request is to enhance the Engage-to-Visitor integration to pass the visitor type during the booking process, allowing Visitor to apply the appropriate communication templates…
1 vote -
Multi-Day Meeting Support Between Engage and Visitor
Currently, when a non-recurring booking in Engage spans multiple days, the booking is not sent to Visitor, even when the Engage-to-Visitor integration is enabled. Single-day bookings are successfully passed to Visitor, but multi-day bookings are excluded.
The feature request is to have multi-day bookings processed through the integration in the same manner as single-day bookings, ensuring they are automatically created in Visitor whenever the Engage-to-Visitor integration is configured.
1 vote -
Catering notice period to take account of weekends
The notice period for catering should take account of weekends to prevent orders to be made on a Friday for a monday morning.
1 vote -
Linked meeting spaces in mobile app
Please add the ability to book linked meeting spaces in the mobile app. This is a very useful feature and it is jarring as a customer experience that you cannot use the same functionality in the mobile app as you can in the web version.
1 vote -
Password Controls
Please can you restore the password controls which currently exist in the legacy Eptura solution into Platform. This is required as we have external businesses sometimes booking our rooms.
1 vote -
Check in on Mobile for Desks booked for others
When I book a desk for someone else I don't have the option to check them in from the mobile app only from the web. Can this be added
1 vote -
maximise cancelation
I regularly receive requests for rooms that are already booked. It would be useful to have an option that allows a secondary booking request to be added to a room in case the original booking is cancelled within a specified timeframe. If a cancellation occurs, the secondary requester could be automatically notified and given a set period to accept the newly available slot before it is released for others to book.option
1 vote -
Enable proximity-based check-in using WLAN and extend geofence.
We received user complaints that the auto check-in is not stable. All settings on the phone have been checked. It works but not always. User suggests that geofence is not broad enough (250M) and the proximity detection does not work on WLAN.
1 vote -
To be able to check in room users
We have a high demand for clinic rooms, and we would like to be able to see in a report that services are using the rooms. Currently we have a lot of users not turning up as they should and we are not informed of any changes, causing empty rooms that could of been released for ad-hocs. Being able to check them in as they turn up will benefit an audit.
1 vote -
Enhanced Booking Grid Views for Personal Spaces
Expand the Booking Grid capabilities for Personal Spaces to provide similar flexibility and visibility options currently available for Meeting Spaces.
Requested enhancements include:
- Configurable display options for both daily and hourly Personal Spaces
- Ability to switch between 12-hour and 24-hour time formats
- Weekly view in addition to the current daily view
- Additional grid layout and display configuration options
- Greater consistency between Personal Space and Meeting Space booking experiencesThe goal is not necessarily to expose more booking fields, but to provide more flexible viewing and navigation options that help users better understand resource availability.
Pain…
1 vote -
Internal-Only Meeting Spaces
Provide administrators with the ability to designate specific meeting spaces as Internal-Only.
When a room is configured as Internal-Only, the system should identify bookings that include external attendees and allow organizations to enforce a configurable policy, such as:
- Block the booking
- Display a warning message
- Require an approval workflow
This would enable organizations to reserve specific spaces, such as Think Tanks, Collaboration Rooms, Strategy Rooms, or Innovation Spaces, exclusively for internal meetings.
Pain Point:
Organizations cannot currently distinguish between rooms intended exclusively for internal collaboration and rooms suitable for meetings with external visitors.This limits governance options and may impact…
1 vote -
Allow Setup Time Values Greater Than 99 Minutes
Currently, the setup time field for services is limited to a maximum of 99 minutes. We have business requirements where certain services require longer preparation times, such as 150 minutes or more.
We would like to request an enhancement to allow three-digit values in the setup time field, enabling administrators to configure setup times exceeding 99 minutes when needed.
This enhancement would provide greater flexibility in managing services with longer setup requirements and better support a wider range of operational scenarios.
1 vote -
Consolidated Multi-Day Event Reports in Eptura Engage (Condeco)
Problem:
Multi-day event reports in Eptura Engage generate excessive pages and distribute event details across multiple, non-intuitive pages, making reports difficult to review and use operationally. Existing reporting options do not adequately support all required event order details.Proposed Solution:
Introduce a Consolidated Multi-Day Event Report that displays common event information once and summarizes all event dates, times, rooms, and day-specific exceptions in a single streamlined report.Benefits:
Reduces report length and duplicate information.
Improves readability and user experience.
Streamlines event planning and operational execution.
Reduces reliance on custom reports or Data Lake solutions for standard reporting needs.
Desired Outcome:…1 vote -
Add ability for administrators to configure resource icon sizes on floor plans.
For organizations with large floor plans and a high density of desks, the current icon sizing can make the map difficult to navigate and visually overwhelming. Allowing icon sizes to be adjusted would improve usability and visibility while maintaining the integrity of the full floor plan view.
Users could then zoom into specific areas as needed to make their desk selection, rather than having oversized icons dominate the layout or small icons become difficult to locate.
This enhancement would directly support our use case of 300+ shift desks on a single floor, making desk booking more intuitive and improving the…
1 vote -
Support Multi-Factor Authentication (MFA) for Admin Users Accessing Eptura Engage via Local Login
Customers using SSO authentication can still access Eptura Engage through the direct local login page. While this alternative authentication path may be required for operational reasons, it creates a potential security concern as SSO controls are bypassed when local credentials are used.
Requested Enhancement
Provide the ability to enforce Multi-Factor Authentication (MFA) for users authenticating through the standard Eptura Engage login page, particularly for administrative accounts.Possible configuration options:
- Enable MFA for all local login users.
- Enable MFA specifically for users with administrative privileges.
- Allow tenant-level configuration of MFA enforcement policies.Business Value
Reduces security risk associated…1 vote -
notification
Looking for the ability to set up multiple notification booking reminder emails. ie ability to send a reminder a day ahead, 6 hours prior, half hour prior etc. Allow admin to configure when notifications should be sent.
1 vote -
improve Outlook Calendar Integration for Desk Bookings
Description:
Currently, when a desk booking is made in Eptura/Condeco, an Outlook calendar event is created through the ICS attachment. While disabling the ICS attachment prevents calendar entries from being created, it also removes the booking event entirely from the user's calendar.
We would like to request an enhancement where desk booking confirmations can appear as an "All-day" informational banner/event at the top of the Outlook calendar, rather than as a time-blocking meeting/event within the user's schedule.
Business Benefit:
Users can still see their desk booking details in Outlook.
The booking does not block calendar availability or appear as a…1 vote
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